4: Friend or Foe?: Technology in the Dispatch Office
Play • 25 min

Raquel Rivas, a dispatching supervisor with Vulcan Materials Company, sits down with us this week to talk about what changes technology has brought to the dispatch office. Raquel's 20 years of experience in the industry means that she has seen the evolution from pen and paper, to excel spreadsheets, and now knows what it is like to work with digital and cloud-based technology in the dispatch office. 

In today's episode, we discuss how these changes have impacted her work life, her team, and where she sees the industry going next. 

Tune in to find out how technology plays a growing role in the life of a dispatcher.

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