Make training bite-sized for self-paced consumption. A necessary shift to remote-first has highlighted the importance of adopting asynchronous ways of working, to support employees where periods of attention are no longer predictable.
Empathy is king for building resilient teams and better champions. The unexpected benefits of gaining a window into the life of your team and customers have been increased compassion, trust and rapport. These traits build stronger relationships with colleagues and customers.
In the age of the connected customer be genuine. Related to the above, the strongest competitive differentiator is being yourself.
The lines between pre and post-sale blurring. We need to drive a connected customer experience and build relationships that last beyond the point of sale.
We hope you enjoy the conversation. If you’d like to talk about any of the topics or find out more about what we’re building at Workbounce we’d love to hear from you.