Planners on Purpose Podcast
Apr 21, 2020
Everything is Figureoutable, Even for Eventprofs
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Sharing my top 5 tips and takeaways from Marie Forleo’s book, Everything is Figureoutable. Have a book club suggestion? Leave me a voicemail to share your pick!
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23 hours ago
Creating an Impressive Team with Nora Sheils
Nora Sheils is a wealth of knowledge in the events industry and knows exactly what creating an impressive team can do for a business. Her talent for project management, operational efficiency, business expansion, and team dynamics support and propel event professionals to do their best. In this episode, Nora talks all about creating an impressive team and what that means for those that plan events.
*Episode Highlights*
* In operating Bridal Bliss, Nora shared a takeaway that she never takes more weddings than she or her team are able to do comfortably.
* Creating an impressive team can be stressful. Nora took time to train her employees at the beginning of her business and it grew from there.
* The best training strategy for Nora to bring on new planners is having them start as assistants to shadow the process and then add on more responsibility as they grow.
* What makes an amazing team player is possibly different for different companies. However, Nora's top three are:
* Planners have to be open to all genders and all races
* Planners should be open to learning new ways, and not set in their ways.
* Ideal planners fit easily into the team culture.
* It's common that planners will work with a client that isn't easy to work with. Ideally, if they aren't a good fit, it is much better to part ways with that client than move forward in a toxic environment.
* There are ways to ensure a client is a good fit. A great one is asking the right questions during the inquiry and onboarding process.
* Setting expectations early with your clients can ensure that planners are leading the process and are consultative.
* Going above and beyond can lead to burnout. Be upfront about expectations and lead the process to ensure the client isn't asking you for status, and that you are showing them frequent updates.
* Send a surprise and delight package as well to say welcome! They are inexpensive but make a huge difference.
* Tips from Nora on building your company brand:
* Jump into social media. It is an easy free way to build back the branding of your team and company
* Planners get so much business from vendor referrals - send cards to your vendors so that you are at top of your mind.
* Make sure to give reviews to others and keep your site updated when you get referrals and reviews from others as well. Show off the support you get from others
* Be authentic.
* Give your planners the space to grow as a planner, and make sure they are valued, and a true team player.
*Links and Resources:*
Rock Paper Coin
Facebook
Instagram
Use code RPCNORA to receive White glove onboarding + Free Year on Application from Rock Paper Coin - Thank you Nora!
Thank you so much for tuning into the podcast. I hope this helps you in your quest on creating an impressive team. Until next time, stay on purpose!Support the show
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Feb 20, 2023
Hooked on a Feeling: The Emotional Side of a Planner's Job with Leah Weinberg
Leah Weinberg is a perfect blend of support for event professionals being an author, a recovering event planner, and an attorney. In this episode, we'll discuss the feelings and emotions that come with an event planner's job and how to walk through them.
*Episode Highlights*
* When you can think through some of the big things that go wrong then you are prepared for the small things that come up.
* Leah's book, The Wedding Rollercoaster, is all about keeping your relationship intact through the ups and downs.
* What something seems to be like on the surface, isn't what it is always about. There is always something beneath the surface that underlines someone's behavior.
* We should be proactive about bringing up any challenges in the planning process first.
* Asking questions and having a conversation while planning builds trust with customers.
* What people say as well as what people do not say can help you when identifying how to respond to your clients.
* Your branding messaging and voice should portray the type of planner you are so that customers are aware of who you are as a planning professional.
* Everyone is truly different and meant to be working with different people.
* In situations that are high-touch many times, practice makes perfect. Practice how you respond to customers so that it becomes easier for you to respond to requests.
* Sometimes we can be our own worst enemy by not having the right systems and processes in place. If you aren't strong in an area, find someone or a tool that is so that you can have a strong front.
* Leah's 3-step process for handling the stress or emotional responses at an event. 1) Take the emotional response in nicely. 2) Think through it logically. 3) Check in with yourself emotionally to see how you are feeling.
* Lastly, after moving through this process, we have to either take responsibility or let it go and move forward.
* Don't isolate yourself when dealing with difficult customers. Have a team, community, or accountability partner to help you get yourself through trying times.
*Links and Resources:*
* Color Pop Events
* Oduberg
* The Wedding Rollercoaster (Leah's book)
* Setting the Table (by Danny Meyer - Leah's other favorite personal development book
* Quiet (Leah's favorite personal development book)
Thank you so much for tuning into the podcast. Until next time, stay on purpose!Support the show
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Jan 17, 2023
How Effective Communication Boosts Career Success with Mark Herschberg
Today's interview feature is with special guest Mark Herschberg. Mark is the creator of the Career Toolkit: Essential Skills for Success that No One Taught You and the creator of the Brain Dump App.
Mark has also been recognized on many podcasts, and shows, and has received a plethora of awards for his Career Toolkit book. In this episode, we talk about communication and how if you use communication effectively, it can help boost your career and enhance your leadership.
*Episode Highlights*
* Having the relevant experience for a position before you express interest, can help you to get the role you need.
* There are many career transitions happening within event planning. Thus, it is important for companies to be transparent and intentional in hiring and have discussions beyond the requirements of the job.
* If you're looking for some great questions to ask during the interview process, check out Mark's great resource from The Career Toolkit.
* One mistake we often make when we are onboarding employees into new role is placing them into a box, and telling them to do the job. However, you want someone to understand the full picture of the company, and the larger context off their role.
* Communication starts with clear guidelines on how to communicate and where resources are within a role.
* Understand the root "why" of conversations so that you can communicate in a way that relates to their direct "why". When you drill down to the root, there might be different assumptions and goals.
* The BrainBump App is an app that helps you better retain what you read and what you hear. Download and check out this app and see how it can help you in your professional life.
* Leadership is changing, we have to be more intentional about our leadership, and be more communicative than before. We have to be more explicit with our leadership and intentional about getting feedback from our employees. More complex and more time-consuming as a leader these days.
* Events are changing, there is nothing that is changed at an event today that is something that you can't pull up online and get it. So events, need to be more engaging and go beyond what you can get next door.
* Networking and making meaningful connections is key and needs to be fostered at events.
* Extending the in-person experience to online before and after an event, can help to leverage the online experiences.
* Mark recommends the following professional development books: PeopleWare and The Charisma Myth
*Links and Resources:*
The Career Toolkit Websites
The Career Toolkit Twitter
The Career Toolkit Instagram
The Career Toolkit Facebook
Thank you so much for tuning into the podcast. Until next time, stay on purpose!Support the show
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