Why emotional intelligence and empathy leads the way for customer support - Athira S.M, Milaap
Play • 18 min

In this episode of the Twenty Minute Moat podcast by Verloop.io Siddharth Sharma is in conversation with Athira S M, Head of Customer Experience at Milaap. The conversation deep dives into how conversational AI and automation is helping the customer support space, the major challenges faced in the industry and what the future looks like for customer support.

We cover:

  • What customer support looks like at Milaap
  • How customer support will evolve in the coming years
  • Is there a need to reimagine customer support 
  • Adoption of technologies like automation and Conversational AI 


For more conversations on all things customer support, do check the previous episodes of the Twenty Minute Moat 

https://verloop.io/podcasts/

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