Customer Success with Kristi Faltorusso
Play • 21 min

An early builder in the customer success space, Kristi Faltorusso (VP of Customer Success at IntelliShift) joins host John Carione to chat about how over 10 years ago Kristi came to be a part of the customer success "revolution" and how she expands this function from the traditional transactional "service" to a mutually beneficial and relationship-based "success" paradigm.

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