On this episode of Five Minute Friday, Bob shares the story of key decision making at North County Property Group in adapting the company to telecommuting, new workflows, technology for virtual tours, self-showings, and more during the COVID-19 pandemic. Most of the changes were proactively made as early as March 13, 2020, six days before California Governor Gavin Newsom issued the first statewide stay-at-home orders in the country to establish consistency to slow the spread of COVID-19. It has now been seven weeks of shelter-in-place, in a fluid and unprecedented time, during which the company had its opportunity to “Be the Lighthouse”.
[1:00] Bob describes the company's Friday staff meetings before the pandemic and previously using consensus in decision making.
[1:30] How things quickly changed, requiring decisiveness to focus on the greater good for the safety and health of the company's stakeholders.
[1:54] Bob explains what he means by "Be the Lighthouse".
[2:50] The importance of staying ahead of the curve in response to the COVID-19 crisis.
[3:50] What Bob communicated and expected from each of his staff members.
[5:21] What Bob has learned over the past seven weeks.
[5:35] Be the Lighthouse to help your team navigate back to solid ground.
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