Interview: How The Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide
Play • 47 min

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  In today's episode, we will explore 

  1. The future role of the bank's branch network
  2. The importance of having the right company culture to drive change
  3. The challenge of moving beyond the status quo in a big organisation 
  4. How the Nationwide have engineered their team structure so that teams are empowered to drive rapid change
  5. How Nationwide approaching defining a great customer experience 



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