The Future is Spoken presents Jonathan Bloom as this week’s guest.
Jonathan is a Senior Conversation Designer for Google, focusing on the Google Assistant. Jon was previously the UX Research Lead for Jibo, Inc., creators of the social robot of the same name. Jon was also Senior Voice User Interface Manager for Nuance Communications, where he sat on Nuance’s Innovation Steering Committee. Over his 20-year career, Jon has designed graphic, speech, and multimodal user interfaces for robots, IVR’s, dictation software, cars, and mobile applications. Jon holds a Ph.D. in Cognitive Psychology from the New School for Social Research.
Starting with their own experiences, they end up discussing Standardizing Voice Experiences.
Tune in now!
Conversation Highlights:
[00:03:39]: Jonathan's journey from Nuance to Google
[00:10:45] : Multimodal Design and how it helps
[00:13:03] : Why do people expect Emotionally Intelligent Digital Assistants?
[00:17:52]: Does anthropomorphism lead people to expect more?
[00:22:37]: People are expecting more from the assistance. Where do we draw that balance?
[00:31:40]: How much is too much personality?
[00:45:17]: Script writing keeps Jonathan inspired
[00:48:00] Jonathan encourages new conversation designers to read these books
Cathy Pearl's - Designing Voice User Interfaces
Learn more about Jon at
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Follow Shyamala Prayaga at @sprayaga