I’m a small practice owner, why do I need documented processes? In this episode, we talk with Mark Jacquot, O.D.. Mark is an optometrist by trade and has spent most of his career in senior executive positions with the world’s largest eye care organization. He also just happens to be Margo’s older brother. Mark and Margo discuss the many benefits of having documented processes in a practice regardless of size and how imperative it is to maintain and preserve the company culture as you navigate through the stages of growth. They also touch on the importance of having a mission, vision and values to help guide you on your journey.
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