Denise Williams-Jones, RDA is a Customer Service Consultant, Speaker, Founder, and Owner of Next Level to Success. She started in the dental field in 1995, working in some of the top dental offices in Southern California, with roles including chairside assistant, inventory and supply manager, team trainer, scheduling coordinator, financial coordinator, marketing liaison, community outreach, and front office lead.
Denise consulted for the American Dental Association as part of the Dental Team Hub Advisory Group for Practice Management. She is a Crown Council, and Speaking Consulting Network member, and has designed continuing education courses for the American Dental Association. She graduated from the Scheduling Institute and ToPs Institute, two highly respected dental practice management training programs. She holds several certifications in Phone Training, Maximizing Patient Flow, Treatment Case Acceptance, and Delivering Exceptional Customer Service concerning patient care.
Denise has a passion and commitment to customer service. She believes results happen when training starts with an organized yet friendly environment and has a track record of noticeable performance growth with the practices she has worked with. Her program is designed to help dental offices improve relationships with their fellow team members and with their patients all while raising their bottom line. Over 28 years of real-life experience in using proven techniques have taken practices to the Next Level of Success.
My SGV Podcast: