012: Customer Service vs Customer Experience
Play • 25 min

In this episode of the Simplicity in Business & Life podcast, we are going to discuss why times are changing and the focus in business cannot just be on “great customer service”. Customers are demanding a more seamless experience and I’ve built a model to show you how to achieve that. 

You’ll learn about all the elements of the customer journey from attracting them as strangers into your website to becoming advocates and super fans of your brand. 

This week's episode is all about…

The customer journey lifecycle
The importance of omnichannel
How to integrate your sales, marketing, and service & support departments

To get help with your customer journey and create a seamless omnichannel experience for your customers go to thecentr.com/teamsourcing to learn more.


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