My guest this week is Bill Jenkins. Bill is a technology specialist in the insurance industry. I like to joke that the customer satisfaction rate for insurer systems is 0. But does that need to be the case? I've finally had the chance to ask these questions of an out and out expert. Bill has headed up internal technology projects at insurers, he's run the technology at brokers. He's been a consultant. A Board member. An industry standards advocate. If there is a puzzle in insurance technology, Bill has probably thought about it and here he is today to help us all better understand why we struggle with technology in insurance. Are you an actuary? Someone you know? Check out the Not Unprofessional Project at notunprofessional.com, content dedicated to Continuing Education Credits for Actuaries, especially Professionalism credits, for the price of a CAS webinar. CE On Your Commute! Subscribe to the Not Unreasonable Podcast in iTunes, stitcher, or by rss feed. Sign up for the mailing list at notunreasonable.com/signup. See older show notes at notunreasonable.com/podcast.