The Magic Wand that Makes Lean Operations Management Easier and Better | 047
Play • 15 min

“If you had a magic wand, what is the first thing that you would fix in an organization you’re coaching?”

Chris Burnham asked me this question when I recorded a guest spot on his Lean Leadership podcast.

My answer was simple. “If I could wave a magic wand, I would instantly develop the capabilities and the habits of all the leaders in the plant to Leverage the Positive by giving effective reinforcing feedback - or effective recognition feedback.

Join me as we dig deeper in this episode.

What You’ll Learn from this Episode

  • The two types of feedback: reinforcing feedback and correcting feedback
  • Why “thank you’s” are not enough
  • A big recognition feedback mistake found in operations management
  • The strategy behind training leaders on feedback in a way that has a bigger impact


Get full show notes and more information here:
https://processplusresults.com/podcast/047

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