Agile Digital Transformation
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The Agile Digital Transformation podcast is focused on topics such as digital transformation case studies and best practices. We explore technology and tools to support digitalization and aim towards actionable, real-world advice and insights.
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4 days ago
Emily Yorgey - Intentional UX in the age of persuasive & manipulative tech
Emily Yorgey is a UX/UI designer at Modulous, a modern technology platform which aids in streamlining construction projects.
In this episode, we dive into the importance of intentional UX design in the current digital age which is dominated by persuasive and manipulative tech, drawing key insights from Emily's great article "How to build intentional UX in an era of persuasive technology" which has been published both by UX Collective as well as by Fast Company.
*Links & mentions:*
* medium.com/user-experience-design-1/how-to-build-intentional-ux-in-an-era-of-persuasive-technology
* fastcompany.com/how-ux-designers-can-use-brain-science-to-influence-user-experience
* amazon.com/Dont-Make-Think-Revisited-Usability
* linkedin.com/in/emily-yorgey
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Nov 16, 2023
Greg Kihlstrom - Continuous improvement of AI & customer experience
Greg Kihlstrom is a customer experience and marketing technology transformation consultant, author, and keynote speaker, as well as the host of The Agile Brand podcast.
In this episode, we talk about continuous improvement of AI and customer experience. We break down the concept of AI maturity and discuss how agility goes hand in hand with continuous improvement. We also speak about the need for responsible AI adoption, which Greg wrote about in a recent CMSWire article.
*Links & mentions:*
* cmswire.com/digital-experience/ai-in-business-friend-or-foe-choose-wisely
* linkedin.com/in/gregkihlstrom
* gregkihlstrom.com
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Nov 9, 2023
Jan Pilhar - Unlocking the power of AI for enterprise-wide transformation
Jan Pilhar is the Executive Director at IBM iX DACH and Co-Leader of their Digital Advisory Practice DACH.
In this episode, we talk about unlocking the power of AI for business-wide transformation, focusing more on the possibilities & challenges for larger enterprises versus small/medium businesses.
One of the key points in the discussion is also the question of "buy vs. build" when implementing AI models and what the best practices for enterprises will be in that regard. We close with tips on how to drive a more holistic rather than siloed AI transformation, as well as a few more general tips for streamlining your AI strategy.
*Links & mentions:*
* linkedin.com/in/janpilhar
* ibmix.de
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Nov 2, 2023
Nick Petroski - The impact of generative AI & LLM on the digital agency business model
Nick Petroski is the founder of Promethean Research, a boutique consultancy which helps digital agencies grow more reliably with higher margins and simpler operations.
In this episode, we discuss how generative AI and large language models are impacting digital agencies. We cover why and how the decline in agency growth started and how the explosion of generative AI since last year's public release of ChatGPT 3.5 further affected digital agencies and their strategies for the future.
*Links & mentions:*
* prometheanresearch.com
* prometheanresearch.ck.page/posts/how-s-your-agency-s-pipeline
* prometheanresearch.com/artificial-intelligence-is-disrupting-digital-agencies
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Oct 26, 2023
Matt Ellis - Digital transformation lessons we can learn from the 1972 Beetle
Matt Ellis is Senior Manager of the CIO Advisory Practice at BearingPoint, an independent multinational management and technology consulting firm.
In this episode, we talk about the 1972 Volkswagen Beetle and what modern-day digital transformation lessons we can learn from it, focusing on exponential growth and the costs of remaining on outdated legacy technology.
*Links & mentions:*
* bearingpoint.com
* linkedin.com/in/ellismw
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Oct 19, 2023
Richard "RJ" Kedziora - Digital Health
Richard "RJ" Kedziora is the co-founder of Estenda Solutions, a leading company specializing in custom software and data analysis for healthcare and medical companies.
In this episode, we discuss the topic of digital health, starting by defining the term, then then covering topics such as regulated software development for healthcare, the current and future impact of AI, and concluding with examples of Estenda’s client work.
*Links & mentions:*
* ihs.gov/teleophthalmology
* estenda.com
* linkedin.com/in/rjkedziora
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Oct 12, 2023
Ryan Breen - Why digital optimization is the new digital transformation
Ryan Breen is the CTO of Fastr, creator of the first Frontend-as-a-Service platform, Fastr Frontend, with over 20 years of experience in scaling businesses and building products & teams.
In this episode, we discuss why digital optimization is the new digital transformation, with a particular focus on the field of e-commerce. We talk about why e-commerce project can never be considered "done", how to drive business value without overly relying on development, and conclude with the importance of continually engaging experiences.
*Links & mentions:*
* linkedin.com/in/ryanbreen
* getfastr.com
* https://www.businesswire.com/news/home/20231010016850
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Oct 5, 2023
Ramiro Berrelleza - Redefining the developer experience
Ramiro Berrelleza is the CEO and co-founder of Okteto, the leading platform for Development Experience Automation.
In this episode, we talk about redefining the developer experience. We cover both culture and technology, discuss the impact of AI tools such as Chat-GPT and GitHub's Copilot, and break down the concept of ephemeral development environments. In conclusion, Ramiro also shares an example of Okteto's client work.
*Links & mentions:*
* mckinsey.com/capabilities/mckinsey-digital/our-insights/unleashing-developer-productivity-with-generative-ai
* podcast@okteto.com
* twitter.com/rberrelleza
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Sep 28, 2023
Peter Voss - What’s missing in today’s artificial intelligence
Peter Voss is the CEO and chief scientist of the advanced chatbot platform Aigo, as well as one of the people who came up with the term artificial general intelligence (AGI).
In the second conversation with Peter (our first one revolving around AGI), we discuss what's missing in modern-day AI technologies and how we can responsibly unlock their potential. Peter also shares insights and lessons learned from the development of Aigo, the chatbot with a brain.
*Links & mentions:*
* agiledrop.com/podcast/peter-voss-artificial-general-intelligence
* aigo.ai
* peter@aigo.ai
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Sep 21, 2023
Rick Yvanovich - Future fit: Preparing for change
Rick Yvanovich holds numerous credentials and qualifications in business management, and he's also the founder of the professional services firm TRG International, as well as the author of Business as Unusual: How To Thrive In The New Renaissance.
In this episode, we break down the concept of being future fit and its vital importance for not falling behind in today's rapidly changing world. We discuss concepts like the philosophy of Kaizen and the growth mindset, and Rick concludes with tips from his latest book about using his castle metaphor to become the architect of your own life.
*Links & mentions:*
* rickyvanovich.com
* linkedin.com/in/rickyvanovich
* humanskillsmastery.com
* greatpeopleinside.com
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Sep 7, 2023
Garik Tate - The State of AI and the World
Garik Tate is an AI Futurist, Serial Entrepreneur, AI Strategy Consultant, and founder of Valhalla.team.
In this episode, we discuss the state of artificial intelligence and the world. We take a closer look at the history of AI development, the AI wars and what they mean, and explore the biggest potential risks and benefits of further innovation in AI. Garik also shares his first-principles perspective on AI, based on Darwin and evolution.
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Links & mentions:*
* linkedin.com/in/garik-tate
* arxiv.org/pdf/1706.03762.pdf
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Aug 31, 2023
John Faber - Open Web & business composability
John Faber is a managing partner at the full service web agency Chapter Three which specializes in Drupal and in Next.js.
In this episode, we discuss the Open Web and what role composability can play in it. We talk about the importance of owning your own content and the advantages of open source over proprietary platforms in this context. We also discuss other key pillars of the Open Web, such as privacy and the changes going on there.
*Links & mentions:*
* dri.es/drupal-open-web-manifesto
* chapterthree.com/blog/what-does-a-composable-drupal-stack-actually-look-like
* john@chapterthree.com
* chapterthree.com
* next-drupal.org
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Aug 24, 2023
Mike Lenox - Strategy in the Digital Age
Mike Lenox is an award-winning professor, consultant, author and speaker who teaches at the University of Virginia's Darden School of Business.
In this episode, we discuss some of the key insights from Mike's latest book, Strategy in the Digital Age: Mastering Digital Transformation. We talk about why digital transformation is changing the nature of competition and why digital disruption is transformation's evil twin. We also emphasize the importance of addressing ethical and legal challenges for responsible digital transformation, and finish with a few key lessons for business leaders.
*Links & mentions:*
* sup.org/books/title/?id=35677
* michael-lenox.com
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Jul 27, 2023
Pari Natarajan - Digital Transformation 1.0 to 2.0: From digital plumbing to integrated experiences
Pari Natarajan is the CEO of Zinnov, a global management and consulting firm with core expertise in globalization, product engineering and digital transformation.
In this episode, we talk about the evolution of digital transformation 1.0 to digital transformation 2.0, the current phase we're in now. We break down the concepts of digital plumbing and integrated experience, then discuss the role of sustainability in the future of digital transformation before concluding with some predictions for the future of automotive and entertainment.
*Links & mentions:*
* zinnov.com
* linkedin.com/in/parinatarajanzinnov
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Jul 20, 2023
Chris Stegner - Product-led digital transformation
Chris Stegner is a visionary tech entrepreneur and the founder & CEO of the award-winning digital products agency Very Big Things.
In this episode, we talk about product-led digital transformation, covering the differences with product-led growth and the leadership mindset necessary for effective product-led digital transformation, as well as examples of successful product-led DT in practice from Very Big Things' work with their clients. We close with a look at procrastination and how it factors into the product-led digital transformation mindset.
*Links & mentions:*
* verybigthings.com
* linkedin.com/in/chris-stegner
* ted.com/talks/tim_urban_inside_the_mind_of_a_master_procrastinator
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Jul 6, 2023
Juliana Marulanda - Tackling common project management challenges
Juliana Marulanda is the founder of the agency growth consultant ScaleTime with over 20 years of experience across Wall Street, the nonprofit sector, technology startups, and family-owned businesses.
In this episode, we discuss the most common challenges in project management and how to address them. We talk about the main changes from the pre-Covid era, the differences with in-house verses outsourced/distributed projects, diagnosing and preventing bottlenecks, the need for managers to adapt their management approaches, and the value of good project management tools.
*Links & mentions:*
* scaletime.co
* 15five.com
* scaletime.co/podcast/agiledrop
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Jun 29, 2023
Barbara Turley - The importance of a healthy work-life balance in the digital age
Barbara Turley is the founder and CEO of The Virtual Hub, providers of virtual assistants that help businesses streamline their processes and optimize their growth.
In this episode, we discuss the importance of a healthy work-life balance in the era of digital transformation and remote work. Barbara draws from her own experience of founding and growing The Virtual Hub while raising her kids, and shares her unique approach to achieving and maintaining a healthy work-life balance.
We also talk about the distinction of business versus focus, the power of laziness, and the benefits that virtual assistants can bring. We finish by discussing the four-day work week and how to approach it if we want to implement it right.
*Links & mentions:*
* linkedin.com/in/barbara-turley
* thevirtualhub.com
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Jun 22, 2023
Michael R. Wagner & Ian Evans - Powering Major League Baseball’s infrastructure with bare metal
Michael R. Wagner and Ian Evans are the co-founders of Metify, providers of the bare metal as a service platform Mojo which powers the digital infrastructure of Major League Baseball.
In this episode, Michael and Ian tell us more about Mojo and how it has benefited Major League Baseball. We first define the concept of bare metal, what kind of use cases it's best suited for, and why now is the right time to be talking about it.
The second half of the episode then focuses on Mojo and the MLB case study, in particular the key considerations when implementing the platform and what kind of specific benefits it has brought to MLB.
*Links & mentions:*
* metify.io
* technology.mlblogs.com/anthos-on-bare-metal
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Jun 15, 2023
Aron Clymer - How to do data right
Aron Clymer is the founder and CEO of the full-stack data analytics consulting firm Data Clymer which helps companies become data driven.
In this episode, we talk about how to do data right, with Aron sharing his unique approach to data analytics based on his background in science. We discuss how to empower your team to become data heroes, the importance of the cloud and of visualization, and we finish with a look at privacy and what the future holds in that area.
*Links & mentions:*
* dataclymer.com
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Jun 8, 2023
Peter Evans - Modern day solutions to modern day problems
Peter Evans is the CEO of Xtract One Technologies, a leading technology-driven threat detection and security solution which prioritizes the patron access experience through the use of AI.
In this episode, we explore how modern day problems require modern day solutions, focusing on the physical security context and how new technology innovations such as AI can help here. We also talk more generally about the relationships between problems and solutions in the digital world, and how to approach the development of new technologies to minimize the risks of them creating new problems down the line.
*Links & mentions:*
* xtractone.com
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Jun 1, 2023
Janne Kalliola - Green coding
Janne Kalliola is the founder and chief growth officer of the digital services agency Exove. He has recently published a book about sustainable coding, Green Code.
In this episode, we talk about the need for more sustainable coding practices, drawing on the main points from Janne's book. We discuss the impact of different data-intensive technologies, the differences between software versus hardware, the benefits of cloud computing, and the negative impact of advertising, before concluding with some key sustainable coding tips for businesses.
*Links & mentions:*
* exove.com
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May 25, 2023
Bar Geron - The missing puzzle piece in B2B digital transformation
Bar Geron is the CEO and co-founder of Balance, providers of a leading e-commerce B2B payment solution.
In this episode, we talk about why payments are the missing piece of the puzzle for B2B digital transformation. We focus majorly on how to translate the unique trustworthiness of the in-person B2B sales process to a digital experience, and we also discuss important lessons to take from B2C as well as what the future of B2B payments will look like.
*Links & mentions:*
* getbalance.com
* bar@getbalance.com
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May 18, 2023
Jeffrey McGuire - The value of value-based strategizing
Jeffrey "jam" McGuire is the co-founder of the B2B content marketing agency Open Strategy Partners and an active member of Drupal and other open-source communities.
In this episode, we talk about the value of value-based decision making in a business strategy, focusing on the importance of trust and broadcasting trust signals. We cover this in the context of an open-source software project, a services-based agency model, and a product-based model.
In addition to trust, we also discuss other communication best practices such as empathy and clarity, which are both key in the context of the outward customer experience as well as the internal employee experience.
*Links & mentions:*
* ted.com/talks/frances_frei_how_to_build_and_rebuild_trust
* openstrategypartners.com/blog/a-communication-playbook-to-grow-your-agency
* openstrategypartners.com/blog/what-is-product-communication
* openstrategypartners.com
* twitter.com/open_strategy
* twitter.com/HornCologne
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May 11, 2023
Zeljko Plesac - Solving collaboration challenges in digital product development
Zeljko Plesac is the Infinum Alliance Director at the digital agency Infinum.
In this episode, we discuss the importance of good collaboration in modern digital product development and the key challenges to tackle here. We also cover how product management tools can help, with Zeljko telling us a little bit about Productive, the platform they use at Infinum, and how it compares to other similar technologies.
*Links & mentions:*
* infinum.com
* linkedin.com/in/željko-plesac
* twitter.com/ZeljkoPlesac
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May 4, 2023
Le'Rhone Walker - Digital transformation or digital adaptation?
Le'Rhone Walker is the Vice President of Technology of the Healthcare division at the digital transformation consultancy Bounteous.
In this episode, we explore the concept of "digital adaptation" and how it relates to the better known terms "digitalization" and "digital transformation". We talk about the importance of showing value quickly, of the mindset shift required to unlock the full potential of technology, and how an (open) digital experience platform can help. Le'Rhone also shares a number of client stories showcasing the value of this kind of approach.
*Links & mentions:*
* bounteous.com
* lerhonewalker.com
* twitter.com/lerhonewalker
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Apr 27, 2023
Peter Voss - Artificial General Intelligence
Peter Voss is the CEO and chief scientist of the advanced chatbot platform Aigo, as well as one of the people who came up with the term artificial general intelligence (AGI).
The focus of this episode is on artificial general intelligence. We discuss a recent research paper on sparks of artificial general intelligence in GPT-4 and the recent petition by experts to halt AI development for six months. We also explore what the future holds with regards to AI and its connection to humanity, asking the question: are we ready for AGI?
*Links & mentions:*
* arxiv.org/pdf/2303.12712.pdf
* youtu.be/Mqg3aTGNxZ0
* aigo.ai
* medium.com/@petervoss
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Apr 20, 2023
Sam McAfee - Drive transformation by aligning your leadership
Sam McAfee is a Silicon Valley veteran, founder of the change management consultancy Startup Patterns and author of a book with the same name, Startup Patterns.
In this episode, we talk about the importance of aligning your company's leadership team in order to truly drive change and transformation. We focus on the key role of the CEO as coach and how CEOs can become empowered in that, and we also discuss the importance of mindfulness and of empathy, both for oneself and for others.
*Links & mentions:*
* linkedin.com/in/smcafee
* startuppatterns.com
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Mar 30, 2023
Smarthveer Sidana - People and Culture: A People-led Digital Transformation to Scale Business
Smarthveer Sidana is the CEO of the HRTech SaaS platform HireQuotient, bringing his vast experience in both technology innovation and management.
In this episode, we talk about what a people-led digital transformation should be like. We discuss the impact of societal disruptions on company culture and people-led processes, as well as how companies can transform these disruptions into opportunities and adapt. Smarth also tells us more about his sales funnel-based approach to people management and shares some predictions for the future.
*Links & mentions:*
* bcg.com/alumni/using-tech-to-make-human-resources-more-human
* entrepreneur.com/en-in/entrepreneurs/hr-tech-trailblazer
* vccircle.com/hirequotient-gets-pre-seed-funding-from-binny-bansal-kunal-shah-among-7-unicorn-founders
* smarth@hirequotient.com
* hirequotient.com
* linkedin.com/in/smarthveer-sidana
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Mar 16, 2023
Darshan Pindoria - Mental health in the age of digital transformation
Darshan Pindoria is the founder of the psychology services agency Deep Psyc, coming with a background in both IT and life coaching.
In this episode, we talk about mental health in the age of digital transformation. We discuss topics such as social media/device addiction, the effect of the overabundance of stimuli and convenience on the human psyche, burnout, and more. Darshan particularly highlights the decline in mental strength and the importance of finding and nurturing your own style in life to better tackle the challenges of the modern way of life.
*Links & mentions:*
* deeppsyc.com
* youtube.com/user/dazan4
* instagram.com/deeppsyc
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Feb 23, 2023
Louwki Coetsee - Balancing people, processes, and systems for successful digital transformation
Louwki Coetsee is the Group Vice President of Sales & Client Value at the IT innovation and digital transformation accelerator Netsurit.
In this episode, we talk about the importance of balancing people, processes, and systems for effective digital transformation. We discuss the impact of Covid and related disruptions, best practices for leveraging new technologies and driving innovation, and the key leadership traits for a successful, balanced transformation.
*Links & mentions:*
* netsurit.com
* linkedin.com/company/netsurit
* linkedin.com/in/louwki-coetsee
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Feb 16, 2023
Nitin Mittal - How to win big with artificial intelligence
Nitin Mittal is the award-winning Head of the AI Business at the leading professional services company Deloitte.
Nitin has recently published All in on AI: How Smart Companies Win Big with Artificial Intelligence on Harvard Business Review with co-author Tom Davenport, and he joins us in this episode to tell us more about the book and share some of the key insights and lessons learned.
We discuss the need to shift our perspective of artificial intelligence, the importance of an ethical, responsible approach to AI, and more, with Nitin also sharing examples of companies that are positioning themselves as AI pioneers and winning big with AI.
*Links & mentions:*
* allinonai.com
* linkedin.com/in/nitinmittal
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Feb 2, 2023
Marcus Charalambous - The future belongs to digital-first companies
Marcus Charalambous is the president and CEO of Backbone, creators of the digital experience platform Expresia.
In this episode, we talk about the concept of a digital-first company and what makes such companies so well positioned for winning in the digital transformation age, as well as how they can continue to dominate in the future.
We break down the chief reasons why so many digital transformation initiatives fail to succeed and highlight to need to be future ready to allow yourself to be the future disruptor rather than the one getting disrupted.
*Links & mentions:*
* expresia.com
* backbone.digital
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Jan 26, 2023
Dinesh Varadharajan - Citizen developers and no-code/low-code tools
Dinesh Varadharajan is the Chief Product Officer at Kissflow, providers of a unified low-code and no-code work platform.
In this episode, we discuss the concept of citizen development and its role in the digital business landscape. We talk about the most common obstacles of citizen developers and how they can most efficiently collaborate with their companies' IT departments. We also discuss no-code/low-code platforms and how these can both empower citizen developers as well as help business through economic uncertainties.
*Links & mentions:*
* kissflow.com
* dinesh@kisslow.com
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Jan 19, 2023
Tim Bottke - The financial returns of digital transformation
Tim Bottke is senior Strategy Partner at Monitor Deloitte and Associate Professor for Strategy and Digital Transformation at SDA Bocconi business school.
In this episode, we talk about how businesses can get actual financial return on investment out of their digital transformation efforts. We support the discussion with insights from Tim's recently published book Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments, which hit the number two spot on the WSJ bestseller list mere days after its release.
*Links & mentions:*
* digitaltransformationpayday.com
* amazon.com/dp/1119894174
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Jan 12, 2023
Kavita Ganesan - Ethical AI
Kavita Ganesan is the founder of Opinosis Analytics and the author of The Business Case for AI, with over 15 years of experience in the field of artificial intelligence.
This is the second conversation we've had on the podcast with Kavita; in the first one, we talked more generally about artificial intelligence and how can businesses can start leveraging it. This time, we focus on the question of ethics in AI, discussing topics such as bias propagation, plagiarism, responsible AI implementation & government regulation, and more.
*Links & mentions:*
* agiledrop.com/podcast/kavita-ganesan
* kavita-ganesan.com
* opinosis-analytics.com
* linkedin.com/in/kavita-ganesan
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Dec 29, 2022
Naveen Poonian - Manufacturing and digital transformation predictions for 2023
Naveen Poonian is the CEO of iBASEt, a global leader of manufacturing software solutions also recognized by Gartner in their magic quadrant for MES (manufacturing execution systems).
In this episode, Naveen shares what key business and digital transformation trends we're likely to see in manufacturing in 2023 based on their current market insights and client experiences.
We discuss inflation and how manufacturers are tackling it; the supply chain crisis and the key role of data; cloud adoption and new security considerations; and the importance of focusing on attracting and retaining younger generations of workers in the field of manufacturing.
*Links & mentions:*
* ibaset.com
* linkedin.com/company/ibaset
* linkedin.com/in/naveenpoonian
* twitter.com/npoonian
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Dec 22, 2022
Sagi Rodin - How product-led growth is transforming B2B
Sagi Rodin is the co-founder and CEO of Frontegg, a user management platform for B2B software as a service apps that helps companies adopt a product-led growth approach.
In this episode, we talk about product-led growth and how it's affecting B2B business processes. We cover the importance of focusing on user experience, key changes in sales and marketing tactics, and the impact of product-led growth in practice, with Frontegg as a great example.
*Links & mentions:*
* frontegg.com
* sagi@frontegg.com
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Dec 15, 2022
Maya Huber - Digital transformation in HR
Maya Huber is the CEO of the recruitment platform TaTiO which helps companies streamline their hiring process.
In this episode, we discuss digital transformation in the field of HR. We discuss the most important technology innovations in HR, the main HR challenges, AI usage and adoption, and how everything relates to the future of work. Maya also tells us more about TaTiO and how it can help companies with competencies-based recruiting.
*Links & mentions:*
* linkedin.com/in/maya-huber
* tatio.io
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Dec 8, 2022
Guillaume Portalier - Evolution of B2B customer experience
Guillaume Portalier is the co-founder and COO of Waalaxy, an advanced lead generation platform for LinkedIn and email.
In this episode, we discuss how customer experience in B2B has evolved from the days of traditional physical marketing and commerce to what it looks like now in the digital transformation era. We take a look at the importance of personalization and how to make sure you remain customer-centric in an omnichannel reality. In this context, we also talk a lot about the need for streamlined chat support.
*Links & mentions:*
* linkedin.com/in/guillaume-portalier-waalaxy
* waalaxy.com
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Dec 1, 2022
Wyndham Plumptre - Identifying macro risks and their impacts in supply chains
Wyndham Plumptre is the founder and CEO of the digital transformation consultancy Future Arc who have partnered with some of the world's leading organizations and businesses.
In this episode, we discuss how macro events affect supply chains globally. We begin by explaining the different tiers of supply chains and the difference between micro and macro risks. After that, we highlight some of the biggest current macro risks, i.e. the Covid pandemic and the war in Ukraine, before moving on to the impact of digitalization and concluding with a look into the future.
*Links & mentions:*
* wyndham@future-arc.com
* future-arc.com
* future-arc.com/case-study-cimple
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Nov 17, 2022
Brant Cooper - Rethinking horizon planning for effective digital transformation
Brant Cooper is the founder and CEO of Moves the Needle, and New York Times bestselling author of The Lean Entrepreneur, as well as the author of the more recently released Disruption Proof.
This is the first episode featuring a returning guest; we spoke with Brant back in the spring of 2021, already teasing Disruption Proof. This time we have a discussion focused on horizon planning, how it has changed and how to redefine it to be as suitable as possible for the digital transformation era.
We tie the two conversations together by revisiting the balance between exploitation and operation, and how horizon planning factors into this – which is also a key message in Disruption Proof.
*Links & mentions:*
* agiledrop.com/podcast/brant-cooper
* brant@brantcooper.com
* brantcooper.com
* movestheneedle.com
* startupbluebook.com
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Nov 10, 2022
Erez Berkner - Cloud computing
Erez Berkner is the co-founder and CEO of Lumigo, a monitoring and debugging platform for modern cloud applications.
In this episode, we take a deep dive into cloud computing. With over 16 years of experience working in the cloud, Erez tell us about the history and development of cloud computing, with modern cloud computing focused majorly around serverless and Kubernetes.
We also discuss the key considerations, challenges and most common misconceptions about the cloud, as well as how it impacts the developer experience.
*Links & mentions:*
* twitter.com/erezberkner
* twitter.com/Lumigo
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Nov 3, 2022
Fred Fowler - The importance of solving the right problems for digital success
Fred Fowler is an agile coach and a scrum expert holding the prestigious Professional Scrum Master Level III certification. He has worked with companies such as Apple, Oracle and Uber, and is the author of Advanced Scrum Case Studies and other books.
In this episode, we talk about the importance of solving the right problems for succeeding in the highly competitive digital landscape. We explore how to uncover the right problems to solve and how swift market changes can lead to unintentionally working on the wrong solutions. Throughout the episode, Fred highlights the value of Scrum methodologies in finding and staying up-to-date on the real customer needs to provide fitting solutions.
*Links & mentions:*
* linkedin.com/in/fmfainc
* siliconvalleyscrum.com
* ffowler@siliconvalleyscrum.com
* amazon.com/Advanced-Scrum-Case-Studies-Real-World
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Oct 20, 2022
Preethi Madhu - Making your digital vision a reality
Preethi Madhu is the CEO of the digital transformation consultancy Greyamp Consulting, with 20+ years of experience in helping leadership and CxO roles achieve their digital vision.
In this episode, we talk about how companies should go about making their digital vision a reality and what the most important factors impacting these efforts are. We discuss digital readiness, the digital workforce, the importance of strategizing, the role of leadership, and agility. Preethi brings the discussion home with a couple of client examples that highlight and substantiate these key factors.
*Links & mentions:*
* greyamp.com
* linkedin.com/in/preethimadhu
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Oct 13, 2022
Beck Besecker - 3D & the future of retail
Beck Besecker is the co-founder and CEO of Marxent, the 3D enterprise platform for retailers and manufacturers.
In this episode, we talk about 3D product design and how it factors into the future of retail. As Marxent are mainly focused on 3D solutions for the home and for the office, the discussion largely takes place in this context; we discuss the evolution of 3D design, with home being one of the slowest adopters of modern digital technologies, as well as the considerations and challenges of adopting 3D.
*Links & mentions:*
* 3dcloud.com
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Oct 6, 2022
Darshan Mehta - Succeeding with digital marketing in a constantly changing world
Darshan Mehta is the founder of the insights platform iResearch, and of ConnectQik, a mobile app which facilitates quick and meaningful connections.
In this episode, we discuss how the field of digital marketing needs to adapt in order to stay on top of all the uncertainty and disruption of the 21st century. For the most part, we maintain a big-picture perspective, then go into more detail on customer centricity as a basis for effective innovation, and on the top considerations for MarTech adoption.
*Links & mentions:*
* dm@iresearch.com
* iresearch.com
* amazon.co.uk/dp/B09HYP6CZ1
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Sep 29, 2022
Corey Vilhauer & Deane Barker - The Web Project Guide
Corey Vilhauer is the Director of Strategy at Blend Interactive, and Deane Barker is the Senior Director of Content Management Strategy at Optimizely. They are authors of The Web Project Guide and hosts of a podcast that dives deeper into specific aspects of the web project process.
In this episode, we discuss the multifaceted nature of a web project. Corey and Deane first tell us the origins of their book and their podcast, after which we tackle some of the key factors impacting the web project process, from the overall complexity of the web, the importance of content strategy and client relationships, to agility and the placement of the web project into a broader digital context.
*Links & mentions:*
* oreilly.com/library/view/web-content-management
* amazon.com/How-Buildings-Learn-Happens-Theyre
* deanebarker.net/tech/blog/everyone-wants-number
* webproject.guide
* blendinteractive.com
* optimizely.com
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Sep 15, 2022
Mirko Swillus - Organizational models
Mirko Swillus is the Vice President of Engineering at Staffbase, a leading platform for internal business communication.
In this episode, we talk about organizational models and the importance of having a model that's closely aligned with the DNA of your organization to see sustainable success.
We discuss the key role of leadership and the importance of involving the right people in the right processes to best distribute talent and avoid bottlenecks. Mirko also tells us more about Staffbase as an inherently agile company and how they are approaching all this.
*Links & resources:*
* atlassian.com/agile/agile-at-scale/spotify
* unfix.work/what-is-unfix
* teamtopologies.com/key-concepts
* staffbase.com
* linkedin.com/in/mirko-swillus
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Sep 8, 2022
Izhak Paz - Digital transformation in construction
Izhak Paz is the founder and CEO of SafeGuard, a ConTech and safety company utilizing machine learning to prevent construction accidents.
In this episode, we talk about digital transformation in the field of construction. We first define the term "ConTech" and give some examples, then continue with a look into the evolution of the field and the challenges to transformation at scale. We spend some time discussing the role of artificial intelligence in preventing construction accidents and improving worker safety, before concluding with some future predictions for digitalization in construction.
*Links & mentions:*
* safeguard.co.il
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Sep 1, 2022
Chris Byers - Empower Digital Maturity Through No-Code
Chris Byers is the CEO of the no-code workplace productivity platform Formstack which has recently released a report on the state of digital maturity in 2022.
In this episode, we begin by discussing the most important insights from this report, leading into the breakdown of the four pillars of digital maturity and how Formstack are approaching it. In the second part of the episode, we focus on no-code tools: how they can help companies reach the four pillars, what the challenges to their implementation might be, and how we can expect them to continue evolving.
*Links & mentions:*
* formstack.com/reports/state-of-digital-maturity
* formstack.com
* linkedin.com/in/rchrisbyers
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Aug 25, 2022
Erez Naaman - Digital transformation in diagnostics
Erez Naaman is the CTO and co-founder of Scopio Labs, a company specializing in hematology that's revolutionizing diagnostics through artificial intelligence and full-field morphology.
In this episode, we discuss the topic of digital transformation in diagnostics, with a special focus on the impact and the future potential of artificial intelligence. We talk more generally about laboratory medicine and the role of diagnostics there before diving deeper into the obvious impacts of COVID and the accelerated digitalization (not to be confused with digitization, which Erez also points out and explains).
*Links & mentions:*
* scopiolabs.com
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Jul 28, 2022
Kavita Ganesan - Strategies to Introduce Artificial Intelligence to Your Business
Kavita Ganesan is the founder of Opinosis Analytics and the author of The Business Case for AI, with over 15 years of experience in the field of artificial intelligence.
In this episode, we talk about strategies and challenges of implementing artificial intelligence. We go through the history of AI evolution and adoption, discuss the best practices and the role of data, and take a deeper dive into the necessity of further work on trust-based, ethical AI.
*Links & mentions:*
* kavita-ganesan.com
* amazon.com/Business-Case-Strategies-Real-World-Applications-ebook
* opinosis-analytics.com
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Jul 14, 2022
Andrew Walker - Digital transformation in manufacturing and distribution
Andrew Walker is the CEO of Shift7, a leading B2B digital agency for manufacturers and distributors.
In this episode, we explore how manufacturing and distribution are embracing digital transformation. We discuss the most important trends, the differences between B2C and B2B, and the need to focus on the customer experience. Andrew closes with an example of how a toy manufacturing client of theirs was able to embrace digital transformation as part of their corporate transformation.
*Links & mentions:*
* shift7digital.com
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Jun 30, 2022
Vladimer Botsvadze - The Importance of Social Media for Growing Your Business in the Digital Era
Vladimer Botsvadze is a leading business & technology consultant as well as the No. 1 digital marketing thought leader who has been endorsed and featured by Forbes, Bloomberg, etc.
In this episode, we discuss the importance of leveraging social media for growing a business in the era of accelerated digital transformation and hyper innovation. We cover the strategies and skills for succeeding with social media, the considerations for multichannel marketing, and some of the main challenges and negative aspects of social media usage.
*Links & mentions:*
* linkedin.com/in/vladimerbotsvadze
* twitter.com/VladoBotsvadze
* vladimerbotsvadze.com
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Jun 23, 2022
Vitaliy Katsenelson - Key leadership lessons & traits for the digital era
Vitaliy Katsenelson is the CEO of the investment management services company IMA and published author of several books, most notably the just released Soul In the Game: The Art of a Meaningful Life.
This is a somewhat special episode in that the insights and lessons it conveys can be invaluable for anybody who wants to improve their life, not exclusively in a leadership and/or technology context.
We discuss how digitalization has been changing society, the value of Stoicism and the importance of aligning what you say with what you do, and Vitaliy spices up the discussion with a lot of fascinating stories and concrete examples from Soul In the Game.
*Links & mentions:*
* amazon.com/Soul-Game-Art-Meaningful-Life
* soulinthegame.net
* investor.fm
* contrarianedge.com
* contrarianedge.com/sitting-on-the-tarmac-in-the-land-of-stoicism
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Jun 9, 2022
Maziar Adl - Product management, digitalization & the supply chain crisis
Maziar Adl is the co-founder and CTO of Gocious, an intelligent product management software platform for discrete manufacturers.
In this episode, we discuss how manufacturing product management is impacted by the ongoing supply chain crisis and the accelerated move to digital, and how product managers are adapting to these disruptions.
We discuss the role of agility in this context and explore the differences between project and product managers. In closing, Maziar highlights how manufacturing is embracing software and how this requires hardware and software teams to start working together more closely.
*Links & mentions:*
* gocious.com
* gocious.com/product
* maziar.adl@gocious.com
* adam.schalke@gocious.com
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May 26, 2022
Steve Hartert - Winning with customer experience
Steve Hartert has over 30 years of marketing management experience and he is currently the Vice President of Enterprise Operations at the online form builder Jotform.
In this episode, we talk about customer experience and the changes it has undergone since the beginning of the Covid pandemic. We discuss the key roles of data and the company culture in providing a good experience to customers, and Steve shares some of the best examples of customer experience wins that he's seen throughout his career.
*Links & mentions:*
* linkedin.com/in/stevehartert
* jotform.com
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May 19, 2022
Hemant Elhence - Bringing microservices to front-end development
Hemant Elhence is the president of Excellarate, a global technology services company with more than 20 years of experience across major industries.
In this episode, we discuss the microservices approach to software development and how companies should go about implementing them to streamline the experiences on the front end. We start with a brief history of microservices-based development before going into the nitty-gritty of its benefits and challenges, and concluding with a look into what future trends we can expect in this field.
*Links & mentions:*
* linkedin.com/in/hemantelhence
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May 12, 2022
Elad Simon - Is product management a key to agile digital transformation?
Elad Simon is a former Google executive and the CEO of Craft.io, a product management platform tailored specifically to product managers and product development teams.
In this episode, we discuss product management as an integral component of agile digital transformation, which is the result of the increasing demand for top quality software across all industries. We explain the differences between agile and waterfall software development before going more in depth into product management best practices, support by Elad's first-hand tips and with a special focus on the minimum viable product (MVP).
*Links & mentions:*
* elad@craft.io
* craft.io
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May 5, 2022
Cameron Van Orman - Toward the future of enterprise agility
Cameron Van Orman is the Chief Strategy and Marketing Officer at Planview, a global leader in strategic portfolio management and enterprise agile planning.
Agile has undergone quite a transformation in recent years, going from a purely IT function to now being implemented to some extend in a majority of industries and companies.
In this episode, we discuss how enterprise agility, as well as the ways in which businesses implement it, has been changing over the past few years and what the currently dominant trends are. We bust the myth of agile not relying on any planning, and we take a closer look at value stream management as well as objectives and key results.
*Links & mentions:*
* planview.com
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Apr 21, 2022
Liam Martin - Collaboration in the era of digitalization & remote work
Liam Martin is the co-founder and chief marketing officer of the SaaS platform Time Doctor, and the author of the book Running Remote published by HarperCollins.
In this episode, we discuss collaboration in the current remote-first, highly digitalized business landscape, with a special focus on automation and asynchronous communication as two trends to keep top of mind. We also take a look at the impact these changes are having on workers' work-life balance and make some predictions for future developments in this area.
*Links & mentions:*
* amazon.com/Deep-Work-Focused-Success-Distracted
* runningremote.com
* youtube.com/runningremote
* timedoctor.com
* amazon.com/Running-Remote-Successful-Remote-Work-Pioneers
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Apr 7, 2022
Ivan Stegic - Leading with empathy
Ivan Stegic is the founder and CEO of TEN7, a Minneapolis-based technology studio specializing in Drupal, with a mission to Make Things That Matter.
In this episode, we talk about one of the most essential people skills and/or leadership traits of the current era – empathy. We start off by defining what it means to lead with empathy and how to display empathy towards external stakeholders – user, customers, clients, etc.
In the second part, we focus on empathy for internal stakeholders, so, the employees that actually interact with and create experiences for the first group. Ivan closes with some of his first-hand tips from the 15 years of leading TEN7.
*Links & mentions:*
* agiledrop.com/blog/interview-ivan-stegic-ten7-towards-versionless-drupal
* ten7.com
* ten7.com/mission
* twitter.com/TEN7
* twitter.com/ivanstegic
* ivan@ten7.com
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Mar 24, 2022
Rudi Asseer - How digital transformation can enhance company culture
Rudi Asseer is the CEO at IMI People, the largest mechanical installation company in North America managing over 1000 expert technicians in a human-first environment.
In this episode, we talk about how digital transformation can help enhance the culture of a company. We discuss the importance of people skills and the most essential leadership traits for realizing this, with empathy being number one. Rudi also tells us more about their SaaS platform Rhonda which is able to power an ecosystem of optimized employee engagement.
*Links & mentions:*
* rhonda.ai
* imipeople.com
* linkedin.com/in/rudi-asseer
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Mar 17, 2022
Andre Achtstaetter - Cryptocurrency & NFTs
Andre Achtstaetter is co-COO at adorsys, an integration and technology partner that supports banks, financial service providers and FinTechs in creating new digital services in the open finance sector.
In this episode, we take a deep dive into two related digital trends which have been gaining a lot of traction recently – cryptocurrency and NFTs. We talk more generally about blockchain and decentralized technologies, before going more in depth about the use cases and the future potential of these two technologies.
*Links & mentions:*
* adorsys.com
* blockchaininstitute.eu
* linkedin.com/in/andreachtstaetter
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Jan 27, 2022
Anne Stefanyk - Digital transformation for nonprofits
Anne Stefanyk is the founder and CEO of the San Francisco based digital agency Kanopi Studios that helps mission-driven clients on their digital transformation journey.
In this episode, we discuss digital transformation for nonprofit organizations. We talk about the main pitfalls and benefits of digital transformation for nonprofits, and discuss the key steps they need to take to properly transform. Anne also gives a more practical example of Golden Gate National Parks Conservancy and why Drupal was such a great fit for their digital strategy.
*Links & mentions:*
* agiledrop.com/blog/interview-anne-stefanyk
* linkedin.com/in/annestefanyk
* kanopi.com
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Jan 20, 2022
Sally Shaughnessy - Integrating agency and client teams
Sally Shaughnessy is the Vice President of Client Services at the Denver-based digital consultancy Aten Design Group.
Aten has over 20 years of experience working with notable clients from a variety of sectors, and in this episode, Sally shares some of the key lessons and resulting best practices for managing joint projects.
We take a look at how to find the right clients and/or agency partners, how to form stronger long-lasting partnerships, how to manage the stakeholders of joint projects, and other elements of a successful client-agency partnership.
*Links & mentions:*
* drupal.org/aten-design-group
* atendesigngroup.com
* twitter.com/atendesign
* linkedin.com/company/atendesign
* instagram.com/atendesign
* work@aten.io
* sally@aten.io
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Jan 13, 2022
Lee Frederiksen - Digital maturity
Lee Frederiksen is an award-winning business strategy expert and a pioneer of research-driven marketing, currently acting as the Managing Partner of the US marketing firm Hinge.
In this episode, we discuss the concept of digital maturity, breaking down what it means to be digitally mature and how that differs across businesses and industries. We explore the close connection between digital maturity and digital transformation, as well as the differences between B2C and B2B approaches. Like in many of our episodes, we also take a look at the key role of the people in reaching digital maturity and what trends are dominating here.
*Links & mentions:*
* hingemarketing.com
* linkedin.com/company/hinge
* twitter.com/HingeMarketing
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Dec 16, 2021
Younes Hairej - Culture considerations for effective digital transformation
Younes Hairej is founder and CEO of the Japanese company Aokumo Inc. which helps organizations drive innovation and transformation through modern technologies and approaches.
In this episode, we talk about the important role of culture for effective collaboration and transformation. We focus especially on the impact of the Covid crisis and the importance of finding common ground with vendors / service providers. Having led several IT teams for different Japanese companies, Younes is deeply familiar with the concepts that make Japanese culture so unique and that they follow at Aokumo.
*Links & mentions:*
* agilemanifesto.org
* mckinsey.com/business-functions/mckinsey-digital/our-insights/culture-for-a-digital-age
* pwc.ie/services/consulting/insights/building-delivering-digital-transformation-for-your-customers
* erinmeyer.com/books/the-culture-map
* linkedin.com/in/youneshairej
* twitter.com/yhairej
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Nov 25, 2021
Jaime Ramírez - Financial crime risk management
Jaime Ramírez is the founder and CEO of Preventor, a US-based company focusing on ID verification and financial crime risk management.
In this episode, we discuss financial crime risk management. Jaime talks about when and how he got into this field, and how it has evolved over the years. We place a particular focus on the most recent developments throughout the crisis and take a look at what this increase in digitalization will mean for the future of how financial institutions operate and manage risk.
*Links & mentions:*
* preventor.com
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Nov 18, 2021
Heather Smith - Intersection of humanity & human emotion with technology
Heather Smith is the co-founder and CEO of StoryFile, a technology company which enables future generations to connect and interact with their loved ones through their story-telling app.
In this episode, she shares more about the mission and foundation of StoryFile. We discuss the biggest challenges and wins of the StoryFile journey, then talk more generally about the importance of genuine human connections and what role technology can play in facilitating them. This is something that's become all the more relevant during the crisis, as people have at the same time gotten used to relying on technology, while having a greater appreciation for genuine interactions.
*Links & mentions:*
* life.storyfile.com
* storyfile.com
* storyfile@storyfile.com
* heather@storyfile.com
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Nov 4, 2021
Brad Tornberg - Business fitness
Brad Tornberg is the founder of E3 Consulting Partners and published author of Business Fitness Revolution, as well as a Microsoft Certified professional with over 35 years of experience in management and software consulting.
With the major upheavals to work and society, also entailing the great resignation of employees mass quitting their jobs, businesses need to change as well if they want to keep up with this new more flexible, hybrid and employee-centric reality.
In this episode, we discuss how focusing on business fitness can help leaders rethink and revamp their company culture. We touch upon the role of digital technology, discuss tips for preventing burnout and finish with a note on the transition to hybrid work and what the key elements of success are here.
*Links & mentions:*
* btornberg@e3businessconsultants.com
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Oct 28, 2021
Raj Sundarason - The Great Resignation: What are the best ways forward?
Raj Sundarason is regional vice president and chief evangelist at WalkMe, leading international Digital Adoption Platform provider. He has over 20 years of experience in driving digital initiatives for a number of notable brands, which he shares in his just released book The DAP Strategy.
A huge societal and business trend that we're seeing this year is the great resignation, realized as huge numbers of people leaving their current jobs in hope of better opportunities.
In this episode, we take a deep dive into the causes and solutions to the great resignation. We discuss the dramatic changes to the nature of work as a key factor, as well as the role of the company culture and re-skilling in employee satisfaction. Finally, we focus on the importance of not only using the right tools, but being keenly familiar with using them in a right way; and this is where digital adoption platforms come into play.
*Links & mentions:*
* mckinsey.com/what-makes-asia-pacifics-generation-z-differen…
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Oct 21, 2021
Thomas Young - Conflict between technology, marketing and sales
Thomas Young is the owner and CEO of Intuitive Websites, as well as a Vistage speaker and published author of several books.
With 25 years of experience in driving business initiatives, often centered around marketing and sales, Thomas truly has his finger on the pulse when it comes to conflict and alignment between sales and marketing.
In this episode, we explore this conflict more in depth, with an additional dimension of technology and digitalization. We discuss the impact of digital technology and Covid on sales and marketing strategies, how brands are adapting their digital strategies to keep up, and what to do about leadership approaches that negatively impact alignment.
*Links & mentions:*
* strategy-business.com/article/Fender-hits-the-right-notes
* tom@intuitivewebsites.com
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Oct 14, 2021
Daniel Rayner - Process Pioneers & Business Process Management (BPM)
Daniel Rayner is the managing director of GBTEC APAC and host of Process Pioneers, a podcast focused on business process management (BPM).
In this episode, we take a deep dive into the topic of business process management and its connection to agility and digital transformation. We also explore the impact of Covid on the adoption and perspective of BPM. We close with Daniel's top five takeaways from the Process Pioneers podcast and tips for business owners on successfully implementing BPM.
*Links & mentions:*
* listennotes.com/podcasts/process-pioneers-daniel-rayner
* linkedin.com/in/danieljacobrayner
* youtu.be/eptK3RIe6Ig
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Oct 7, 2021
Jeff Kupietzky - Driving customer acquisition and engagement
Jeff Kupietzky is the CEO of Jeeng, a privacy-first customer engagement and monetization partner for any kind of content creator.
In this episode, we discuss the importance and tactics of driving online customer acquisition and engagement, which has only grown in importance since the start of the Covid pandemic. We talk about the need to focus on both acquisition and engagement, the impact of Covid, the value AI strategies can add here and why brands should strive to own their own audience. We also emphasize the importance of privacy compliance in all of these efforts.
*Links & mentions:*
* jeeng.com
* jeff@jeeng.com
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Sep 30, 2021
Rahul Bansode - Digital transformation challenges and opportunities
Rahul Bansode is a digital transformation specialist currently working for Kyocera Document Solutions America as Program Manager for Business Transformation.
In this episode, we talk about different attitudes and approaches to digital transformation and break down the reasons for either their failure or success. We focus on the key role of the CEO in driving digital transformation initiatives, reinforcing this with the example of Satya Nadella's transformation of Microsoft. We also discuss Rahul's recently released book Digital Roadmap which further develops on these topics.
*Links & mentions:*
* linkedin.com/in/rahul-bansode
* amazon.com/gp/product/B09H1KCZRK
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Sep 23, 2021
Linda Kahangi - The New CIO Playbook
Linda Kahangi is the Chief Information and Operations Officer at Nomadix, a US provider of networking technology solutions for hotels and MDUs.
IT departments have been heavily affected by the Covid pandemic, especially at those organizations which previously hadn't made a strong effort to digitize. In this episode, we discuss how CIOs can navigate this new digital reality, help their teams succeed in it and protect their companies from future disruptions.
*Links & mentions:*
* nomadix.com
* twitter.com/nomadixinc
* linkedin.com/company/nomadix
* linkedin.com/in/lindakahangi
* linda.kahangi@nomadix.com
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Sep 16, 2021
Bonnie Crater - The CMO Guide to C-Suite alignment
Bonnie Crater is the president and CEO of the California-based marketing performance management company Full Circle Insights.
The roles and responsibilities of C-suite executives have transformed significantly in the past year, and alignment has never been more crucial to the functioning of a company. In this episode, we discuss what this change means for the Chief Marketing Officer and how they should drive agility and alignment in their organization. We focus particularly on data and on the alignment between sales and marketing as two key factors in this.
*Links & mentions:*
* salesforce.com/blog/how-to-create-alignment-within-your-company
* fullcircleinsights.com
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Sep 9, 2021
Michael Paige - Paving ways to digital transformation
Michael Paige is the Chief Technology Officer of the award-winning digital experience agency R2integrated.
As an Adobe Summit and Adobe Virtual Summit speaker with over 25 years of experience in the digital space, Michael has a keen understanding of what works and doesn't work in the digital realm. In this episode, we discuss key strategies and approaches for succeeding with digital transformation, focusing on organizational extensibility, dos and dont's of personalization, and the importance of the human aspect in the digital.
*Links & mentions:*
* r2integrated.com
* mpaige@r2integrated.com
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Sep 2, 2021
Sophia Matveeva - Succeeding with digital transformation for non-technical professionals
Sophia Matveeva is the founder of Tech For Non-Techies, an online learning community and media company helping non-technical professionals succeed with digital.
Coming into tech with extensive business expertise, she has contributed to leading brands such as The Guardian and Financial Times, and has lectured at renowned institutions such as London Business School.
In this episode, we discuss how important it is for non-technical professionals to learn to speak tech if they want to efficiently collaborate with digital experts and drive digital transformation.
*Links & mentions:*
* techfornontechies.co/blog
* techfornontechies.co/blog/how-to-transition-into-product-management-for-non-techies
* techfornontechies.co
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Aug 26, 2021
Alex Trup - The importance of customer-first digital marketing
Alex Trup is the co-founder of Rolo Secure Chat, a new messaging app focused on privacy and security, with the chats being End-to-End Encrypted (E2EE) by BlackBerry.
In this episode, we discuss the importance of customer-first digital marketing and its different elements and approaches. We talk about dark UX patterns, targeted advertising and its evolution, globalization and multinational marketing, and the growing role of data. Alex also presents how Rolo is changing the game, as well as some more privacy-focused analytics platforms.
*Links & mentions:*
* plausible.io
* rolo.chat
* alex@rolo.chat
* linkedin.com/in/alextrup
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Aug 5, 2021
Liliana Ashton - Lessons learned from driving digital transformation for renowned global brands
Liliana Ashton is a change and transformation management consultant and the founder of BreatheNow Hub, whose mission is to help companies boost employee wellbeing through breathwork.
Having run highly successful digital transformation projects for well-known brands such as Shell and Michelin, Liliana has extensive expertise from a whole range of industries and is now applying the key lessons learned throughout her career to focus on the employee and workplace wellbeing. She has also just started the Wow @ Work podcast which deals with the recent transformations to the nature of work.
In this episode, we talk about the main digital transformation challenges of large companies and how to tackle them, as well as what led Liliana to focus more on the people aspect of digital transformation by founding BreatheNow Hub.
*Links & mentions:*
* mckinsey.com/business-functions/transformation/our-insights/why-do-most-transformations-fail
* linkedin.com/in/lilianaashton/detail/overlay-view/…
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Jul 22, 2021
Howard Tiersky - Overcoming resistance to change for successful digital transformation
Howard Tiersky is the founder and CEO of the digital transformation agency FROM, leading digital transformation influencer and Wall Street Journal bestselling author.
Being receptive to change is an essential trait of the highly digitalized 21st century marked by huge societal shifts and a rapid pace of technological innovation. Yet as human beings, we have a natural tendency to resist change and stick to tried and tested methods we're more comfortable with.
In this episode, we talk about how overcoming this resistance to change is key to succeeding with digital transformation, and what executives and companies need to do to start embracing change instead.
*Links & mentions:*
* winningdigitalcustomers.com/freechapter
* linkedin.com/in/tiersky
* podcasts.apple.com/us/podcast/winning-digital-customers
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Jul 15, 2021
Aleks Tomczyk - Revolutionizing the probate process with the Exizent platform
Aleks Tomczyk is the founder and Chief Operations Officer at Exizent, a UK-based fintech / legal tech company focused on digitally transforming the probate process.
In this episode, Aleks tells us more about Exizent, how it was founded and the recent partnerships they've formed with Arken.legal and Experian. We discuss how the integrated Exizent platform will benefit users and help eliminate the common challenges of estate management. Considering the unique period in time in which all this is taking place, we also talk about Covid's current and future impact on Exizent and the field in general.
*Links & mentions:*
* exizent.com
* linkedin.com/in/alekstomczyk
* linkedin.com/company/exizent
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Jul 1, 2021
Prateek Dayal - Why digital transformation can’t succeed without data privacy considerations
Prateek Dayal is the Chief Strategy and Product Design Officer at Aqilliz, a privacy-focused marketing company specializing in blockchain solutions.
The recent updates to privacy regulations, coupled with the drastic increase in digital usage and data due to Covid, have been making people more and more aware of how their data is being used. Brands are keeping up, emphasizing their commitments to safeguarding privacy, and privacy has thus become a core tenet for digital-first brands. In this episode, we talk more in-depth about why privacy is so crucial to success with digital transformation and what companies can do as new privacy restrictions get implemented.
*Links & mentions:*
* aqilliz.com
* linkedin.com/in/prateek-dayal-479a709
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Jun 24, 2021
Evgeny Shadchnev - Executive coaching in a digital-first world
Evgeny Shadchnev is an executive coach and founder of Makers, Europe's first developer bootcamp. He makes use of the lessons learned from Makers to help leaders thrive in the digital age.
In this episode, we talk about how coaching has evolved in the age of digital transformation, particularly focusing on the impact of Covid and the rise of remote work. We adopt both perspectives, discussing both new methods and challenges for coaches, as well as new leadership trends and new key skills needed for CxOs to succeed.
*Links & mentions:*
* evgeny.coach
* evgeny.coach/taking-your-seat-as-a-ceo
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Jun 17, 2021
Paul Oppong - How Project Management can adapt in the transformation age
Paul Oppong is a project management and business transformation consultant who currently works for Sensei Project Solutions as project and portfolio management consultant.
In this episode, we discuss the significant changes of the transformation age and the need for businesses to adapt to these changes. We focus on the field of project management and how it has been particularly effective due to the challenges of remote work. Paul also shares some examples from his work with clients before finishing with some future predictions and tips for project managers to thrive in the digital-first world.
*Links & mentions:*
* hbr.org/2020/05/digital-transformation-comes-down-to-talent-in-4-key-areas
* gartner.com/smarterwithgartner/maintain-diversity-and-inclusion-during-pandemics
* mckinsey.com/featured-insights/future-of-work/the-future-of-work-after-covid-19
* amazon.com/Future-Proof-Business-Transformation-Playbook-Pivotal
* linkedin.com/in/pauloppong
* twitter.com/oppong_paul…
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Jun 10, 2021
Scott Bales - The Future is Now: Professional services need to embrace digital agility
Scott Bales is Vice President of Enterprise Solution Engineering and Delivery at the time intelligence company Replicon.
Overseeing the service delivery group at Replicon, Scott has unique experience from both ends of the spectrum and thus really has his finger on the pulse of the key challenges of service providers and the benefits agility can offer them. In this episode, he talks more in-depth about why companies and organizations providing professional services need to embrace agility in order to better position themselves in a digital-first world, and how they can enable that with the right use of technology.
*Links & mentions:*
* replicon.com/blog/category/time-project-insights/enterprise-digital-transformation
* replicon.com/blog/unified-time-tracking-system-for-digital-transformation
* replicon.com
* linkedin.com/in/scottnbales
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Jun 3, 2021
Steve Pereira - Flow Engineering
Steve Pereira is the founder of the value stream consulting company Visible which helps boost productivity and efficiency of its clients' teams through a framework called flow engineering.
In this episode, we diver deeper into the concept of flow engineering, exploring how it compares to similar approaches such as Agile and DevOps, and taking a closer look at value stream mapping which is a key component of flow engineering. Steve explains how he arrived at this specific approach and why it is so well positioned in the fast-changing digital environment in which we're living today.
*Links & mentions:*
* valuestream.link
* flow.visible.is
* steve@visible.is
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May 27, 2021
Tom Goodwin - Digital transformation in the debt collection industry
Tom Goodwin is Head of Growth at the UK fintech startup Just, the enforcement market integrator who is driving innovation in the debt collection sector.
Debt collection is one of the industries which suffered a huge blow with the restrictions necessitated by Covid. Early on into the pandemic, however, Just got the idea of enabling part of the debt collection process to be done through a video call, and in January 2021, they won their court case which now allows this to happen.
In this episode, we talk more in-depth about the court ruling, the impact it is having and will have on the industry, and the general state of digital transformation in debt collection.
*Links & mentions:*
* fca.org.uk/news/press-releases/fca-launches-guidance-firms-fair-treatment-vulnerable-customers
* accountingweb.co.uk/tax/hmrc-policy/hmrc-receives-first-open-banking-payment
* justdebt.co.uk/whats-being-said/our-news/virtual-enforcement-decision
* linkedin.com/in/thomasgoodwin
* linkedin.com/com…
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May 20, 2021
Brant Cooper - The most common misconception about digital transformation
Brant Cooper is a renowned entrepreneur and keynote speaker, New York Times bestselling author of The Lean Entrepreneur and the CEO and founder of Moves the Needle.
Dedicated to helping startups and entrepreneurs succeed with digital for over two decades, Brant truly has his finger on the pulse of the most common digital transformation trends and pains, as well as a less obvious but nonetheless important misconception about digital transformation: that digitization is all there is to it.
In this episode, we attempt to bust this myth by showing how true digital transformation requires a change in mindset rather than just the adoption of new tools in order to truly transition into the age of the digital. We discuss the importance of a good balance between people and technology, adopting more people-focused approaches, and embracing uncertainty in business planning and decision making.
*Links & mentions:*
* daretolead.brenebrown.com
* brantcooper.com
* brant@brantcooper.com
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Apr 22, 2021
Steve Clark - Conversion Rate Optimization (CRO) in a post-Covid world
Steve Clark is the Head of Digital Growth at Tangent, a Digital Product & Design Agency from London, UK which helps renowned British and international brands realize their digital transformation needs.
This episode focuses on Conversion Rate Optimization (CRO) and how the field is being impacted by the rise of digitalization and e-commerce usage due to Covid. We discuss how customer experience must adapt in order to accommodate huge amounts of new users and new buying trends of customers, as well as how and why direct-to-consumer brands can differentiate themselves and take advantage of these newly emerging trends.
*Links & mentions:*
* tangent.co.uk/idea/web-design-deja-vu-is-the-web-killing-creativity
* tangent.co.uk
* linkedin.com/in/stevenjc
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Apr 15, 2021
Nick Christensen - Tackling the pandemic with a dedicated Amazon team
Nick Christensen is the Head of SEO and Analytics at the UK brand performance agency Threepipe Reply and the Managing Partner of their specialist Amazon team Emergent.
In this episode, we talk about how and why Threepipe formed Emergent and discuss the specifics of selling on Amazon. We take a look at the differences between Amazon versus other similar platform, the habits and needs of Amazon shoppers, and how the rise of data is necessitating more and more powerful marketing software. Nick also includes some key pieces of advice for brands that are getting started with or trying to grow their reach on Amazon.
*Links & mentions:*
* n.christensen@reply.com
* threepipereply.com
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Apr 8, 2021
Florian Schwendner - Why open source is the best option for your digital footprint
Florian Schwendner is the Director of Partner Management for Central Europe at the digital experience company Acquia which is based on the open-source Drupal CMS.
In this episode, we talk about why businesses should opt for open-source technologies for their digital presence. We discuss Drupal as the top choice among enterprise open-source CMS, with companies such as Pfizer being strong supporters of the project, and why the market is moving more towards open solutions lately. We also break down the differences between a content management system and a digital experience platform, and take a look at what Acquia brings to the table as an open DXP.
*Links & mentions:*
* acquia.com/resources/report/gartner-dxp-magic-quadrant
* acquia.com/resources/report/forrester-agile-cms-wave
* linkedin.com/in/florian-schwendner
* florian.schwendner@acquia.com
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Apr 1, 2021
Edmund Frey - The explosion of e-commerce due to the Covid pandemic
Edmund Frey is the Chief Revenue Officer of Spryker Systems GmbH, a Germany-based commerce technology company that produces the Spryker Cloud Commerce OS.
One of the most significant changes we're seeing lately in the digital industry is the explosion of e-commerce that began in 2020 with the Covid-mandated lockdowns. In this episode, we talk more about this, from the history of the evolution of e-commerce to the changes in commerce and customer experience in a post-Covid future. Edmund also shares some examples of how Spryker has empowered clients during this period and talks about how their business model is uniquely positioned to respond well to this rise in e-commerce.
*Links & mentions:*
* linkedin.com/in/edmund-frey
* spryker.com
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Mar 25, 2021
Mike Taylor - Blockchain technology and digital transformation
Mike Taylor is a project manager at Verum Capital, leading blockchain advisory firm based in Zurich, Switzerland which has been bringing the blockchain closer to global corporates, international institutions, governments and start-ups.
In this episode, we discuss blockchain technology and how it has evolved and found new uses that address important real-world issues. Mike describes a few of Verum Capital's projects that he feels are especially impactful, such as their work for Georgia's Ministry of Justice. We close with a look at how the Covid pandemic is affecting blockchain adoption and what new use cases there can be in light of all the disruption of 2020.
*Links & mentions:*
* modum.io
* youtu.be/RplnSVTzvnU
* arweave.org
* verum.capital
* info@verum.capital
* linkedin.com/in/mikertaylor
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Mar 18, 2021
Andrew Beaney - How Agile can enhance collaboration in a post-pandemic world
Andrew Beaney is managing consultant at Box UK, an award winning enterprise software development company based in Wales, UK.
In this episode, Andrew describes a project for a leading UK university which Box UK started working on just before the Covid pandemic hit and in which agile methodologies turned out to be extremely beneficial to the client's team. Kanban was chosen as the most suitable methodology for the project, with regular retrospectives and asynchronous communication being key factors of success, in particular the latter due to the pandemic and most people working from home.
*Links & mentions:*
* linkedin.com/in/andrew-beaney
* instagram.com/the_travelling_post_it
* twitter.com/a_beaney
* boxuk.com
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Mar 11, 2021
Monte Zweben - Machine learning and its value in business and society
Monte Zweben is the CEO of Splice Machine, a data and machine learning company from California, and the host of their ML Minutes podcast.
In this episode, we talk about the benefits of machine learning, with Monte giving some great practical examples of ML solving real-world problems across different industries. We also talk about the culture of innovation and experimentation in this field, focusing a little bit more on one of the latest and biggest recent trends in machine learning. We finish by addressing the changes in the digital industry due to the Covid pandemic and what potential impact they could have on machine learning.
*Links & mentions:*
* iph.ai
* jobcase.com
* mlminutes.com/podcast/episode/4a3f02d0/10
* splicemachine.com
* mlminutes.com
* mzweben@splicemachine.com
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Mar 4, 2021
Robert Craven - Growing your digital agency in times of disruption
Robert Craven is one of the UK's top experts and speakers on growing digital agencies and the founder of the Grow Your Digital Agency Initiative.
Due to the nature of his work, Robert has seen first-hand how digital agencies have been affected by the Covid pandemic and he provides his deep and varied expertise in this episode. We cover the impact of the first wave of the pandemic and the key lessons learned there. We also take a look at how the accelerated digitalization which we've witnessed since early 2020 is opening up new opportunities for agencies, and if and when niching is still a viable strategy. We close with some practical tips for agencies to adapt to and succeed in the new digitalized business landscape.
*Links & mentions:*
* conscious.co.uk/site/people/profile/dgilroy
* gydainitiative.com
* robert-craven.com
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Feb 25, 2021
Philipp Melab - Enterprise-level decoupled CMS with Gatsby
Philipp Melab is the lead software engineer at the Switzerland-based digital agency Amazee Labs that specializes in creating high-end digital experiences utilizing Drupal, React and GatsbyJS.
Recently, Amazee Labs have put Gatsby to great use on several of their projects for enterprise clients, either integrated with a data source such as Google Sheets or as part of a decoupled CMS solution. In this episode, we discuss how enterprise CMS differs from standard CMS and what "decoupled" CMS means. In the second part of the episode, we focus more on the GatsbyJS framework; Philipp explains how they found it and decided to start using it, then he describes a few of their recent interesting projects with Gatsby.
*Links & mentions:*
* preston.so
* amazeelabs.com
* youtube.com/channel/UCA2BmvPgJiaABiVhEgprdbA
* twitter.com/pmelab
* drupal.org/slack
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Feb 11, 2021
Cyril Coste - Growth mindset and de-siloing for effective digital transformation
Cyril Coste is one of the top B2B influencers and experts in digital transformation. Based in the UK, he has served as consultant and advisor in many important digital transformation initiatives, in addition to founding and running several initiatives of his own.
In the first part of this episode, we discuss the importance of having a growth mindset in business and what it means for a company to be growth-oriented. The second part focuses on how overcoming common organizational biases is key to successful de-siloing. We tie things together by taking a look at how having a growth mindset can help with de-siloing and how the Covid pandemic and the rise of remote work have affected these two topics.
*Links & mentions:*
* twitter.com/CyrilCoste
* linkedin.com/in/cyrilcoste
* cyril@cyrilcoste.com
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Jan 28, 2021
Taco Potze - Open Social, the open-source online community platform
Taco Potze is the founder and CEO of Open Social, an open-source SaaS platform for building and managing online communities.
In this episode, released just over a week after the launch of Open Social's new website, we talk about the platform's recent developments and their plans for the future. We discuss the choice of open source technologies for the platform, the redesign and the seed investment they received back in the summer which is enabling the new developments. Finally, we focus on the upcoming version of their platform, which will feature a decoupled architecture and makes use of powerful Facebook-backed technologies such as React.
*Links & mentions:*
* bio.org
* getopensocial.com
* twitter.com/tacopotze
* slack.drupal.org
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Jan 14, 2021
Sylvain Moreau - Digital transformation in cultural institutions
Sylvain Moreau is the Chief Sales Officer of Drupal projects at the French digital agency Axess, and he specializes in large Drupal websites for institutions.
In this episode, we discuss how cultural institutions approach digital transformation. We start off with some of the key considerations of main benefits of digital transformation for these institutions, then Sylvain talks more in-depth about the numerous French cultural institutions they've worked with and the main trends they've seen, such as the digitalization of artworks. In the final part of the episode, we focus on their collaboration with Paris Musées, for whom they've recently completed one part of a major project.
*Links & mentions:*
* cnap.fr
* parismusees.paris.fr
* parismuseescollections.paris.fr
* mnhn.fr
* citedelarchitecture.fr
* architectes.org
* institutfrancais.com
* savoirs.rfi.fr
* franceculture.fr
* arte.tv/fr
* bulac.fr
* cnap-n.fr
* artexplora.org
* linkedin.com/in/slybud
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Dec 29, 2020
Josh Forte - Personalization and its value in customer experience
Josh Forte is an e-commerce and digital marketing professional and Online Channel Manager at Comporium, a communications and home security company from South Carolina, US.
In this episode, we talk about personalization and how it factors into customer experience and digital experience in general. Josh and Tim discuss examples of personalization done right, compare different software for personalizing online experiences and go over the challenges posed to personalization by recent updates to online privacy. Finally, we discuss how the mass digitalization coupled with the explosion of e-commerce due to the pandemic has impacted the state of personalization.
*Links & mentions:*
* mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-covid-19-has-pushed-companies-over-the-technology-tipping-point-and-transformed-business-forever
* linkedin.com/in/joshforte
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Dec 17, 2020
Tom Norman - Community and community management
Tom Norman is a community management professional who has been helping people and businesses build online communities for the past five years and now runs the Kickstart Your Community project.
In this episode, we dive into the importance of community in the digital sphere. We discuss the emergence of community as a key player of the industry in the past decade and cover some of the key considerations and benefits of a strong online community. Tom shares some key lessons learned from a particularly challenging recent project and provides some essential words of advice for successful community management.
*Links & mentions:*
* kickstartyourcommunity.com
* linkedin.com/in/iamtomnorman
* facebook.com/howtobehuman6
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Dec 3, 2020
Baddý Sonja Breidert - Content strategy
Baddý Sonja Breidert is the CEO and co-founder of the European digital agency 1xINTERNET as well as a board member of the Drupal Association.
In this episode, we talk about content strategy and its role in digital strategy. We start with why a content strategy is so crucial at a time when content reigns, then we cover the key prerequisites for devising a content strategy, its value for businesses and its changing nature in an omnichannel, post-Covid digital reality. Baddý illustrates her points with some great practical examples and introduces tools that they frequently leverage at 1xINTERNET, such as content templates.
*Links & mentions:*
* events.drupal.org/europe2020/sessions/your-first-steps-successful-content-strategy-workshop
* twitter.com/baddysonja
* linkedin.com/in/baddysonja
* b.breidert@1xinternet.de
* 1xinternet.de/en
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Nov 19, 2020
Kaleem Clarkson - The Remote Employee Experience (TREE)
Kaleem Clarkson is the co-founder and Chief Operating Officer of Blend Me Inc., a US consultancy which helps businesses optimize their remote employee experience.
In this episode, we discuss the remote employee experience, its recent transformations and its value to businesses in times of COVID-19 and the mass digitalization which the pandemic has triggered. Kaleem presents all the key steps of the employee experience through their TREE framework and excellently supports his points with rich practical examples. In addition, he addresses some common misconceptions and shortcomings when it comes to the employee experience and recommends more optimal ways of doing things.
*Links & mentions:*
* socialarchitect.xyz/team
* jobmatchassessment.com/about
* gallup.com/workplace/242252/employee-experience
* youtube.com/watch?v=NagGNgVODC8 (Matt Westgate's talk from DrupalCon Denver)
* npr.org/podcasts/510313/how-i-built-this
* blendmeinc.com
* twitter.com/kaleemclarkson
* linke…
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Nov 5, 2020
Florian Lorétan - Boosting developer happiness with DevOps
Florian Lorétan is a European technology advocate and public speaker. As the CTO at the digital agency Wunder, he has helped foster a DevOps culture and implement processes to enable his developers to perform better.
This is what this particular episode is about, namely, how leveraging DevOps can improve the work of developers by allowing them greater autonomy and enabling them to achieve true mastery of the technologies and practices they use. We discuss the basics of DevOps, the workflows, some of the key considerations, its overlap with agile software development, and some on-point practical examples of DevOps in action.
*Links & mentions:*
* amazon.com/Phoenix-Project-DevOps-Helping-Business
* amazon.com/Drive-Surprising-Truth-About-Motivates
* linkedin.com/in/floretan
* twitter.com/floretan
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Oct 22, 2020
David Biden - Robotic process automation (RPA)
David Biden is the CEO of the UK automation company human+ and the managing director of automation at the recently established technology group Foundry4.
In this episode, we discuss RPA, or robotic process automation, and how implementing it in the right way can have organization-wide business benefits. As their name implies, human+ are strong believers in bringing automation closer to humans, so their work does not just revolve around technology, but also up-skilling workers and helping companies digitally transform more fully by helping them adopt this shift in mindset.
*Links & mentions:*
* linkedin.com/in/davidjamesbiden
* human-plus.co.uk
* foundry4.com
* blueprism.com
* uipath.com
* automationanywhere.com
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Oct 8, 2020
Brad Smith - Alignment of sales and marketing
Brad Smith is a digital consulting expert from the UK and founder of Succeed Digital Consulting, which helps agencies better position themselves in the market and grow their digital business.
In this episode, we discuss how important it is for sales and marketing teams to be aligned and work towards the same clearly outlined goals in order to truly bring value to a business. Brad describes the steps needed for alignment of sales and marketing, also including some concrete examples and addressing some of the main pitfalls that can cause a misalignment.
*Links & mentions:*
* succeed.digital
* brad@succeed.digital
* linkedin.com/in/succeedwithbradsmith
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Sep 24, 2020
Simon Wakeman - Automation and conversational AI
Simon Wakeman is the Chief Operating Officer at the UK technology group The Panoply and former Chief Growth Officer at GreenShoot Labs, a digital agency specializing in chatbots and conversational AI.
In this episode, we talk about the role of automation in digital transformation, with a focus on conversational AI and similar technologies. We explore how they can help humans perform more efficiently, discuss some of the challenges that hinder widespread adoption of automation, and take a look back through the years at how much AI and chatbots have improved since their early iterations.
*Links and mentions:*
* simonwakeman.com
* thepanoply.com
* greenshootlabs.com
* thecyberhelpline.com
* amazon.co.uk/AI-Powered-Workplace
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Sep 10, 2020
Julio E. Proano - Data-driven decision making in a digital strategy
Julio E. Proano is the senior manager for social media channel strategy at the healthcare company Novartis. He is fascinated by data-enabled technological innovations and consequently a big proponent of data-driven decision making.
This episode explores the importance of being data-driven in a digital strategy, highlights some of the main pitfalls for marketers when analyzing and acting on data, and addresses some of the concerns for data collection going forward. Julio also describes a very interesting and innovative use case of a data-driven application and some of its additional potentials.
*Links and mentions:*
* linkedin.com/in/julio-proano
* triggerbee.com/blog/data-driven-marketing-examples
* grubhub.com
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Sep 10, 2020
Vicki Young - The role of brand in digital transformation
Vicki Young is the owner and CEO of Nalla Design, an award-winning branding agency from London that has been solving complex branding challenges from companies such as EY and Informa.
This episode emphasizes the key role that a company's brand plays in its digital transformation, which encompasses the entire business rather than just being limited to design. Vicki highlights the main benefits of a strong brand and addresses both the challenges that can arise as well as the main considerations to tackle these challenges.
*Links and mentions:*
* nalla.co.uk
* nalla.co.uk/insights
* nalla.co.uk/expertise/digital-transformation-2
* linkedin.com/in/branding-expert-nalla
* informa.com/divisions/informa-connect
* ey-seren.com
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Sep 10, 2020
William Makower - Digital transformation lessons from the public sector for the private sector
William Makower is the founder and managing director of the UK digital consultancy Panlogic Ltd. which has worked frequently with the UK government since the company's establishment in 1999.
This episode discusses the lessons that the private sector can learn from the public sector in terms of digital transformation. Due to Panlogic's work within the public sector, William offers first-hand experience, interesting case studies and actionable advice to businesses in similar situations who may be facing some challenges.
*Links and mentions:*
* william.makower@panlogic.co.uk
* info@panlogic.co.uk
* ons.gov.uk
* nhs.uk
* macmillan.org.uk
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