Steve Hartert - Winning with customer experience
Play • 32 min

Steve Hartert has over 30 years of marketing management experience and he is currently the Vice President of Enterprise Operations at the online form builder Jotform.

In this episode, we talk about customer experience and the changes it has undergone since the beginning of the Covid pandemic. We discuss the key roles of data and the company culture in providing a good experience to customers, and Steve shares some of the best examples of customer experience wins that he's seen throughout his career.

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