EP. 12 How to Partner with our Employees, with Gary Magenta
Play • 40 min

Today we learn how to partner with our employees with Gary Magenta, four-time author, customer experience guru, and Senior Vice President at Root, Inc.  Gary is a highly sought-after media resource and keynoter speaker for client events, industry conferences, and business strategy and human resources seminars.

Gary shares how allowing greater flexibility, being transparent, and giving more trust to our employees is contributing to higher engagement scores.  

Overall, leaders over the last 8 months have demonstrated more empathy, more curiosity and more humanity by getting face-to-face with their employees.  

Gary offers four questions that move management from “yell-and-tell” to being a partner who walks alongside his or her direct reports.  

Finally, Gary offers his hope that we will all use this time to treat each other with more humanity for generations to come. 

Getting Face-to-Face With our Employees

We must partner with our employees by being transparent from the words we say to the actions we take.

Leaders have to tell people the truth and trust that they can handle the negative and the unknown, even though the truth may cause tension and anxiety.

Leaders must display humanity and empathy by asking what is going on in their lives.

Manager as a Coach

To transform your leadership to become more of a coach, focus on sharing where your business is going to day and tomorrow.

To tackle uncertainty together, we must partner with our employees in that.

Don’t let your employees go "naked and afraid" on their own.

 Listen to your direct reports by asking questions, learning about their passions, their contributions, their point of view

Leaders must ask their direct reports:

“What’s most important for you to talk about today?”

“What else?”

Leaders must be able share the answers to these four questions with their employees:

What are the skills and capabilities that I’ll need moving forward?

Do you believe that I can get there?

What do you expect from me?

What can I expect from you?

Links

Root, Inc.

Books:

Blowing Up the Box, Disrupting the Customer Experience

The Un-Bossy Boss, 12 Questions to make you a Better Manager

720 Haircuts, Creating Customer Loyalty that Lasts a Lifetime

Audio Credit: Show Me the Way, Vendredi 

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