In this episode, I am absolutely delighted to be joined by Debbie Boone, CVPM. She is a self-professed “customer service geek and champion for animal health”. A love of animals lead her to a degree in Animal Science from NC State University. To get her foot in the door to her dream job, she began her career in veterinary medicine as a part-time receptionist in 1985. She managed AAHA accredited hospitals for 23 years. Her rather unique skill set includes experience with small animal, mixed animal, specialty, emergency, and even shelter management.