How agencies can do better to collaborate with their clients with the British Red Cross, Tech & Innovation Lead, Ben Holt #1
Play episode · 49 min

Stop finding solutions before you’ve actively listened to the problem. Don’t just get caught up in the exciting, big picture, vision for the future. 

Episode 1 of Word on the Street welcomes Ben Holt, Technology and Innovation Lead at the British Red Cross who discusses the experiences he has had with agencies in his current and former roles where the relationships have worked well, and others not so. 

Katie and Ben delve into the magic of diversity in team dynamics, how collaboration between clients and agencies should and needs to change and where smaller agencies tend to run into problems. 

Ben’s sound advice and experience shines a light on issues from the outside looking in, giving a fresh perspective on how a client needs and wants to be treated by agencies at large. 

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