Permanent Change
Play • 6 min

In this episode of Beneficial Intelligence, I discuss handling change. The world changes constantly - have you ever been in an airport that wasn't expanding or rebuilding? You would think that we in IT would be good at handling change. After all, we are not moving tons of earth or pouring massive amounts of concrete. But we are surprisingly bad at it. 

It takes us a long time to make even simple changes because we have allowed ourselves to implement overly complex processes. Complexity grows by itself, and only the CIO can reduce it.

When I work with organizations to increase their responsiveness, I ask each team how fast they can implement a simple change. There is a lot of variation, and the slowest teams can very often learn from the faster teams. Some teams can move a change from idea to code running in production in less than an hour. 

If you don't constantly fight to make your IT organization faster, the business will implement their own systems to the detriment of the organization. Speeding up should be a CIO priority. 

Beneficial Intelligence is a weekly podcast with stories and pragmatic advice for CIOs and other IT leaders. To get in touch, please contact me at

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