The Deep Edge Podcast
Nov 17, 2020
ACG DCO Research Introduction with Dr. Mark Mortensen & Paul Parker-Johnson (PJ) - Episode 26
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Ray interviews two of ACG's top analysts Dr. Mark Mortensen & Paul Parker-Johnson (PJ) on the new research work they are doing related to DCO - Domain Control Orchestration.
More episodes from The Deep Edge Podcast
Jul 16, 2023
Juniper Networks CTO Raj Yavatkar discusses Beyond Labs - Episode 56
In this interview, the CTO of Juniper Networks joins Ray Mota CEO from ACG Research to discuss the launch of Juniper Beyond Labs, a significant milestone for the organization. Juniper, known for its history of innovation, introduces Beyond Labs to further harness breakthroughs in various technological areas and drive industry transformation. The CTO elucidates on why the initiative was launched at this time and the technological areas they plan to delve into, encompassing areas like AI, cybersecurity, and 5G technology, among others.
Expressing his excitement, he shares how Juniper Beyond Labs aims to shape the future of technology, pointing towards an increased focus on customer-centric innovations. When asked what distinguishes Juniper Beyond Labs from other innovation centers, the CTO emphasizes the blend of Juniper's industry knowledge, partnered research, and applied innovation approach, designed to expedite real-world solutions. Finally, looking forward, he hints at promising developments that are on the horizon for Juniper Beyond Labs, indicating an evolving landscape of technological advances that is set to revolutionize the industry. This comprehensive discussion underscores Juniper Networks' commitment to driving cutting-edge technology and industry-leading innovation.
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Mar 25, 2023
ACG Research Broadband Access Transformation (BBAT) Practice - Episode 55
Governments worldwide are investing massively in bridging the so-called digital divide. In the US alone, an estimated $100 billion will go to broadband deployment funding. This unprecedented funding is spurring prodigious demand and will result in a generational transformation of the access network.
The entities looking to deploy broadband access run the gamut from highly experienced incumbents to utilities, inexperienced new service providers such as municipalities and others. The optimal access network solution for each deployment depends on a variety of factors such as topologies, which vary widely from dense urban areas to remote sparsely populated rugged rural areas, available technologies, deployment and operational flexibilities, and go to market strategies.
In this podcast, we explain the forces shaping the access network, the prevalent technologies and deployment considerations, and explain how ACG is planning to address these market inefficiencies along many dimensions in its newly created Broadband Access Transformation practice.
#broadband
#digitaltransformation
#digitaldivide
#wireless
#rural
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Oct 26, 2022
How CSPs Can Leverage Data-Driven Insights to Increase Profits - Episode 54
Dr. Ray Mota, ACG Research CEO and Principal Analyst, and Ilan Tevet, RAD Marketing and Business Development VP in dialogue about user-centric service assurance tools for CSP customer retention, package upgrades and OpEx savings.
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What if CSPs could save millions annually on call center and tech support, while raising satisfaction for enterprises and enterprise users?
This is now possible by harnessing EAD/NID traffic data for fault isolation and usage insights.
According to a 2021 Survey, only 24% of CSP call center helpdesk ticket root causes originated in the CSP WAN. The remainder were 3rd-party originated, from either the enterprise LAN or Cloud-based application. By attaining end-to-end visibility of the entire service path, CSPs can immediately perform fault isolation, eliminating unnecessary helpdesk tickets.
The savings is estimated at $150 per helpdesk ticket – not to mention that customer satisfaction increases due to support speed.
In turn, this visibility service can be provided to the CSP enterprise customer as a subscription service. The enterprise can “self-serve” fault isolation, thereby only escalating issues related out of their domain to their CSP. Talk about a time saver.
In addition, the traffic insights enable CSPs to offer service upgrades based on actual usage – a win-win for both CSP and user.
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