Anthony Mallows is President and CEO of WATG, one of the world’s leading design firms specialising in travel and hospitality. He joins David and Catherine in the latest episode of The Future of Travel podcast series for a wide-ranging conversation about design, infrastructure and human behavior. Anthony reflects the unique complexity of the COVID-19 crisis, considering that for the first time in modern history, lives have been threatened without aggression (i.e. we are not in the midst of a war).
Anthony is optimistic that leisure travel will return but argues that three key factors will impact what that ultimately looks like: the impact of this crisis on the human psyche, the tools (e.g. technology) made available to change behaviours, and the regulatory environment we’ll likely need to adjust to.
He believes local culture will play a much greater role in travel’s ‘new normal’, while sustainable design, or doing more with less, will finally become a true hallmark of successful development.