My distinguished guest in this episode of the The Master’s Voice is Mohit Nirula, CEO of Columbia Pacific Communities (CPC), India's largest senior-living community operators. CPC entered India realizing that an estimated 98 million of its citizens are approaching the golden age, and unlike the generations before them, these independent, financially stable, well-travelled, and socially connected individuals approach life in their own way, defying the conventional notions of senior living. They demand a fuller life.
So when CPC approached Mohit Nirula, one of India’s most respected professionals from the hospitality industry, to join them to launch Columbia Pacific Communities in India some three years ago, Mohit took up, and reveled in, the opportunity.
Mohit’s profile begins with a Chinese proverb that says, "The best time to plant a tree was 30 years ago. The second best time is now." Why it begins that way, is that when Mohit entered his second innings with Columbia Pacific Communities, it was only the second company he was working with after 30 years with the hotel industry! And Columbia Pacific Communities has allowed Mohit to bring to the fore all the considerable skills he has gained over the past three decades.
In this episode, Mohit speaks about how, driven by the mandate and mission to offer senior citizens exactly the kind of life they wish to live, his team and he have always kept CPC’s known commitment to offering unconditional love, respect and care in complete focus.
Of how CPC in India has been communicating its offerings and commitment to potential community members, and consistently demonstrating them, by going against the usual, ‘safe’ belief that one must under-promise and over-deliver. Instead, says Mohit, “We over-promised, and stretched ourselves day and night to deliver.”
Mohit brings to bear his enormous strong hospitality leadership experience. He trained at the mecca of great hotel management training at the Oberoi School when it was in its prime as The Oberoi School of Hotel Management, and subsequently worked across the The Oberoi Group starting 1986, and since 1996, was in leadership roles, heading hotels across brands like Novotel, Trident, Oberoi, and in geographies like India, Mauritius and Egypt, with a diverse range of responsibilities across Operations, Openings, Renovations, and Restorations.
And today, Mohit lives to deliver on the promise of “providing our elders with a safe, secure and engaging lifestyle in an environment of genuine warmth and care”. That the Columbia Pacific Communities offerings have been extremely well received in India is visible from the fact that it's been just over 3 years for them in India, and already, they are working on their 12th community and have launched their Virtuoso Project in Bangalore. And the Columbia Pacific Communities have more than 3000 satisfied residents who, to borrow from one of my favourite lines from a poem, ‘drink life to the lees’. Thanks to Mohit and his team at CPC.