#011 - Why I wrote my first tutorial book on a module of the software SAP
"Exceller dans le service à la clientèle avec SAP CS" is the title of my book. You guess it well, it's written in French.
In English it means : " Excel in customer service with SAP CS".
Though the episode will be in English.
In this episode, I am detailing the reasons why I decided to write a tutorial book about the Customer Service (CS) module of the SAP software.
I detail the 3 categories of non-fiction books that I like.
I explained why I felt that writing a book is good for me long-term
I explain what the book is about.