Gavin Card is the Director of Global Operational Excellence at SHV Energy, the parent company of Calor in the UK. He joins Stephen Willson to explore the middle management challenges of aligning supply with demand that is regional and weather dependant. The topics include improving UK-wide performance by abandoning regional P & L accountability and refining KPI's for operational improvement. Gavin draws powerful parallels with his previous experience within GE and the Royal Air Force.