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The Community Karma Podcast
Apr 16, 2020
Episode 25 - Pivots and Possibilities
Play • 37 min
Great ideas for pivoting when you cant "operate as usual"
More episodes from The Community Karma Podcast
Oct 19, 2020
Episode 27 - Making Transitions - Chaos-Proofing Your Community Management Strategy
*Your community is expanding, and maybe, so is your team. How do you handle people internally coming into managing your community?*
Jun 16, 2020
Episode 26: Getting Back to Work? Messaging & Communication are Key
Show Notes: *Getting Back to Work? Messaging & Communication are Key* * *Changes day to day - be consistent* * *Even if the daily message is "same as yesterday" it helps the audience know you updated recently* * *If you're doing something different from the norm - make SURE people know that* * *Be easy to get ahold of - post your phone & email & livechat or a form* * *Be Flexible - if a customer shows up w/o a required mask - have one available for them to use (sterile - disposable) etc.* * *SHOW you're proactive* * *Clean between customers* * *Have to sign a ticket? Is the PEN clean? Can you skip the signature?* * *Have to go into someone's home? Send them an email BEFORE you go that sets the expectation. Will the tech wear PPE? Should you (customer) wear a mask? Etc.*
Apr 9, 2020
Ep 24: Has the time has come to work ON your Business - Instead of in it?
Erin & Carrie explore the concept of working on your business versus in your business. Are you making your brand stronger during down time?