The Community Karma Podcast - Episode 8- What you Intended is not Always what they Perceive

Jun 16, 2020

Episode 26: Getting Back to Work? Messaging & Communication are Key

Show Notes: *Getting Back to Work? Messaging & Communication are Key* * *Changes day to day - be consistent* * *Even if the daily message is "same as yesterday" it helps the audience know you updated recently* * *If you're doing something different from the norm - make SURE people know that* * *Be easy to get ahold of - post your phone & email & livechat or a form* * *Be Flexible - if a customer shows up w/o a required mask - have one available for them to use (sterile - disposable) etc.* * *SHOW you're proactive* * *Clean between customers* * *Have to sign a ticket? Is the PEN clean? Can you skip the signature?* * *Have to go into someone's home? Send them an email BEFORE you go that sets the expectation. Will the tech wear PPE? Should you (customer) wear a mask? Etc.*

27 min