Jun 16, 2020
Episode 26: Getting Back to Work? Messaging & Communication are Key
Show Notes:
*Getting Back to Work? Messaging & Communication are Key*
* *Changes day to day - be consistent*
* *Even if the daily message is "same as yesterday" it helps the audience know you updated recently*
* *If you're doing something different from the norm - make SURE people know that*
* *Be easy to get ahold of - post your phone & email & livechat or a form*
* *Be Flexible - if a customer shows up w/o a required mask - have one available for them to use (sterile - disposable) etc.*
* *SHOW you're proactive*
* *Clean between customers*
* *Have to sign a ticket? Is the PEN clean? Can you skip the signature?*
* *Have to go into someone's home? Send them an email BEFORE you go that sets the expectation. Will the tech wear PPE? Should you (customer) wear a mask? Etc.*