Getting Back to Work? Messaging & Communication are Key
- Changes day to day - be consistent
- Even if the daily message is "same as yesterday" it helps the audience know you updated recently
- If you're doing something different from the norm - make SURE people know that
- Be easy to get ahold of - post your phone & email & livechat or a form
- Be Flexible - if a customer shows up w/o a required mask - have one available for them to use (sterile - disposable) etc.
- SHOW you're proactive
- Clean between customers
- Have to sign a ticket? Is the PEN clean? Can you skip the signature?
- Have to go into someone's home? Send them an email BEFORE you go that sets the expectation. Will the tech wear PPE? Should you (customer) wear a mask? Etc.