Referrals online are called social proof. Natalie Klein and Leah Spielman discuss the power of reviews, testimonials and other socializing that create the appetite for your services and yours alone.
1:00 The importance of testimonials and online reviews
2:15 Asking for referrals
3:05 How client surveys can help align your brand promise and client perceptions of your brand.
4:20 Responding to a negative review
5:25 Using testimonials to drive perception
8:03 Getting online reviews – their importance and integrity
12:50 Using reviews to internally assess and improve your customer service model and processes
14:30 How reviews help with talent recruitment