Understanding System Integration vs. Replacement & What’s Best for Your Business
Play • 31 min

It’s important for growing businesses to understand when it makes sense to integrate business systems or look for replacements. So we’re chatting with Jeff Smith, the founder of Catalyst, a consulting firm helping businesses get the most out of NetSuite, to provide some insight. Smith starts by recalling his prior experience using and implementing NetSuite (1:37) before diving into the lack of visibility, reporting and customization he’s witnessed businesses encounter on systems like QuickBooks or Excel (9:27). In order to overcome those obstacles, Smith says businesses tend to integrate applications and systems on top of one another (11:30), leading to even more challenges (15:26). At this point, he says businesses need to consider replacing their current system for a more unified solution like NetSuite (17:26). However, not all integrations are the same, so Smith explains when it actually makes sense to integrate (20:31), and why NetSuite offers a unique platform to do so (22:22). he concludes with his advice for business leaders who believe their company isn’t ready for a solution like NetSuite (25:24), and how to plan for a successful implementation (26:44).

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