Five themes that will define consumer-directed healthcare in 2021
Play • 25 min


The healthcare benefits industry is on a transformative journey. Accelerated by the impact of COVID-19, consumer-directed healthcare saw some surprisingly positive developments as consumers proved they could adapt to new technologies, and quickly. And, more than in recent memory, employers, brokers, and consumers alike were paying close attention to the coverage and care they have access to and the costs associated with these benefit programs.

In this episode, we bring you highlights from the 2021 Health Benefits Forum, a virtual roundtable we hosted last month. Listen as the panel discusses the five key themes driving change in our industry in 2021. Panelists include Karli Dunkelberger of Alight, Jason Lacey of Foulston Seifkin LLP, and Cat Perez of HealthSherpa. Moderated by Brian Colburn.


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