The Agilisys Podcast: Automating NHS Electronic Staff Record processes
Play • 25 min

Welcome to the latest episode of the Agilisys podcast, which discusses how robotic process automation (RPA) is being used to successfully automate processes involved with maintaining the Electronic Staff Record (ESR), the essential workforce management solution for the NHS in England and Wales.

This RPA implementation is a prime example of how the NHS Business Services Authority (NHSBSA) is using the technology to deliver efficiency gains, enhance service delivery and bring benefits to team members within the organisation.

To discuss the work that has taken place in more detail, we’re joined by Ivan Barber, RPA Programme Manager at NHSBSA and David Booth, Head of Systems Integration at the ESR NHS Central Team. Topics covered include:

  • The need to automate Electronic Staff Record processes

  • How NHSBSA identified robotic process automation as the right technology to use

  • The methods followed in order to plan and implement this project

  • Benefits realised so far and the impact this automation will have on people within internal teams – and to organisations across the NHS

  • Key learnings from this RPA project and advice for others at similar points in their automation journey, or those just starting out.


Ivan Barber, RPA Programme Manager, NHS Business Services Authority

As Programme Manager for Robotic Process Automation at the NHS Business Services Authority,  Ivan is focused on delivering organisational wide efficiencies by the introduction of process automation through an RPA cloud environment. With over 25 years’ experience in IT, Ivan has developed a broad range of technical and project management skills working in the private and public sectors.

David Booth, Head of Systems Integration at the ESR NHS Central Team

David has led the NHS ESR Interface Team since joining the ESR Programme in 2002. Having been responsible during roll out for the delivery of a GL interface to each of the 650+ NHS Organisations on ESR, the team is now responsible for the 1300+ interface implementations in use on ESR.

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