In the second episode of the empathy in CX series, brought to you by our friends at Genesys, we chat with Elyssia Clark, Head of Customer Insights and Strategy at SEEK.
As someone who strives to put the customer at the centre of their thinking at SEEK, we speak to Elyssia about:
- The impact COVID-19 has had on our ability to meet the needs of our customers
- How we can continue to keep our finger on the pulse regarding customer needs, behaviours and attitudes
- How we can nurture customer trust to build long-lasting customer relationships
- What the role of CX looks like as we navigate the road to recovery and beyond
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