#454: Client Experience Beyond a CRM - Dauss Miller
Play • 56 min

With so many automations and softwares, creating efficiency in your business is simpler than ever. What are you doing to go beyond that efficiency to create an amazing client experience?

In episode 454 of the Bokeh Podcast, Dauss Miller joins us for his second interview on the podcast to discuss creating personalize client experiences. Listen in as he shares about the importance of managing expectations, along with three principles to giving your clients an experience to remember.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing. You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Favorite Addict (1:42)

Customer Experience: Connect on a personal level with your clients. (5:11)

Delegation/Outsourcing (6:05)

Book Recommendations (10:30)

Crushing it by Gary V

Start with Why

Subtle Art of Not Giving a Fuck

Simon Sinek’s Ted Talk

Captivate by Vanessa Van Edwards

The Art of Thinking Clearly

The Illusion of Money by Kyle Cease

UnFuck Yourself by Gary Bishop

Client Experience Beyond a CRM (22:14)

Marketing to Cold Leads with a Lead Magnet (23:34)

Educating Clients & Managing Expectations (30:00)

1. Questionnaires (31:33)

2. Emails (33:30)

3. Meetings

Personalized Client Experiences (41:09)

1. Asking Powerful Questions

2. Listening

3. Consistency in Showing Up for Clients

Gift Giving (48:12)




FB Profile

FB Group

Episode 256

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