As retail stores begin to reopen, business leaders are thinking more critically about the future of the in-store experience. What is the best way to build consumer trust and make them feel at ease about going into a store? How can brands creatively bring the best of digital and physical experiences together without forcing them into an uncomfortable experience? During this episode of Retail Remix, Sam Zietz
, CEO of GRUBBRR
, shares his thoughts on:
- Overarching trends and concerns that span retail, restaurant and stadiums;
- How associate roles will evolve to balance service and sanitation;
- How technology will help create a contactless commerce experience; and
- Ways to ensure in-store tech doesn't lead to data gaps in stores.