Press 1 For Nick
Press 1 For Nick
Sep 8, 2021
Jim Knight - Speaker, Author, Podcaster [Culture That Rocks!]
Play • 26 min

Jim talks about:

  • How to define Company Culture
  • How to AMP up, maintain or even revolutionize company culture
  • The best way to find and retain top talent

The person who influenced Jim the most in the past year:  

Radical Leap by Steve Farber: https://amzn.to/3l5jUcF 

His note to all CX professionals:

“Read the guest, seize the moment, personalize the experience to rock their world.” 

Transcript: https://press1fornick.com/jim-knight 


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BOOK RECOMMENDATIONS:


Learn about all the guests' book recommendations here: https://press1fornick.com/books/ 


 BROUGHT TO YOU BY:


VDS
: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 


This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 


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