Good Morning, HR
Good Morning, HR
Jul 21, 2022
Coaching vs. Fixing Employees with Kristine Conway
Play • 36 min

In episode 53, Coffey talks with Kristine Conway about leadership development through coaching.

They discuss the misconceptions of coaching; the difference between leaders who fix and leaders who develop; strategies like self-awareness and feedback to become an authentic leader; the importance of assessments and using information properly; how to deescalate difficult conversations and build a safe environment for growth; and the difference between coaching and training.

Good Morning, HR is brought to you by Imperative—premium background checks with fast and friendly service. For more information about our commitment to quality and excellent customer service, visit us at

If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit

About our Guest:

Kristine transforms leaders that fix into leaders that facilitate the fix through coaching. Leaders are often rewarded for ‘fixing’; however, they can generate more effective and longer-lasting solutions by coaching those they lead instead.

Her leadership development philosophy stems from a strong foundation in change management and emotional intelligence models. Kristine not only helps leaders increase their self-awareness and uncover their own barriers to success, but she also helps them strengthen skills that, in turn, develop others for long term success. Kristine advances the development of leaders through one-on-one coaching engagements, leadership development programs, and online learning courses.

She has over 20 years of demonstrated excellence in improving experiences through the leverage of people development in organizations with multiple locations that range from 60Million to 9Billion in annual revenues. Clients include C-level, Vice President, Director, and highly skilled individual contributors in software development, aerospace, finance, operations, human resources, sales, and healthcare.

Kristine is passionate about developing leaders, with a clear understanding that the most significant asset a leader can bring to an organization is the ability to remove the barriers that prevent those under their influence from contributing at their highest level. 

Kristine holds a master’s degree in Management and Administrative Sciences with a concentration in Organization Behavior and Executive Coaching from the University of Texas at Dallas. Kristine is also certified by the International Coach Federation as a Professional Certified Coach (PCC).

Kristine Conway can be reached at

About Mike Coffey:

Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.

In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.

Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.

Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year.

Additionally, Imperative is included in the prestigious Best Places to Work in Texas list and has been named the Texas Association of Business’ small business of the year.

Mike is a member of the Fort Worth chapter of the Entrepreneurs’ Organization and volunteers with the SHRM Texas State Council.

Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).

Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.


Learning Objectives:

1. Discover the leader-coach mindset 

2. Understand the importance of setting a follow up plan for coaching talent

3. Learning leadership strategies that helps developing talent

More episodes
Clear search
Close search
Google apps
Main menu