Good Morning, HR
Good Morning, HR
Jun 23, 2022
Earning, Losing, and Regaining Trust in the Workplace with Joe Folkman
Play • 45 min

In episode 49, Coffey talks with Joe Folkman about the factors affecting workplace trust. They discuss Joe’s background as a psychometrician (psychologist who uses data to predict outcomes) who studies leadership; and the correlation between trust and leadership effectiveness; how expertise, consistency, and relationships affect trust; why leaders should be asking for feedback; six competencies leaders need to build and repair trust; and the surprising increase in trust during the pandemic.

Mike referenced the Edelman Trust Index. You can find it here:

Joe Folkman's new book, The Trifecta of Trust: The Proven Formula for Building and Restoring Trust, is available at:

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If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for three-quarters (.75) of a recertification credit. To obtain the recertification information for this episode, visit

About our Guest:

Joe Folkman is a globally renowned psychometrician, writer, and speaker on leadership, feedback, and

individual and organizational change. 

He designs unique surveys and assessments utilizing a database comprised of over a million assessments on over 100,000+ leaders. His clients include several Fortune100 firms, and the diversity of industries and business models has provided him with a powerful learning opportunity and an exceptional research base.

He is the recipient of ATD’s 2021 Distinguished Contribution to Talent Development Award and is the

best-selling author eleven books on leadership and feedback. Joe's writings and research have been featured frequently in several publications, including The Harvard Business Review, Forbes, The New York Times, The Wall Street Journal's National Business Employment Weekly, Training and Development Magazine, and Talent Quarterly.

Joe Folkman can be reached at:

About Mike Coffey:

Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.

In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.

Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.

Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year.

Additionally, Imperative is included in the prestigious Best Places to Work in Texas list and has been named the Texas Association of Business’ small business of the year.

Mike is a member of the Fort Worth chapter of the Entrepreneurs’ Organization and volunteers with the SHRM Texas State Council.

Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).

Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.

Learning Objectives:

1. Describe the correlation between trust and leadership effectiveness.

2. Understand the three factors most affecting leadership trust.

3. Demonstrate the six competencies necessary to build and repair trust.

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