In this special we focus on the first Dutch bank to fully outsource its payments operations. Listen how Wealth Manager Van Lanschot Bankiers opted to work with German Fintech turned European Outsourcing partner Fidor (currently part of the Sopra Banking Software group). Two years on the key players then and now discussed the strategy, the selection process, the actual work under the hood and in the boardroom, communications and keeping the teams inspired. What worked well, what did not, any unexpected surprises? Follow the trail and result on this Fintech Cappuccino.