EP. 04 How to handle difficult interactions with patients ft. Liz Bilderback
Play • 16 min

At some point, all clinicians have found themselves in the midst of a challenging interaction with patients. While it can be tempting to write these patients off as “difficult,” it is important to understand the factors that may be driving a patient’s behavior—and the clinician’s reaction. Liz Bilderback, psychosocial counselor, shares insight as to what mental struggles these patients may be facing, how to empathize with them and manage these difficult interactions, and strategies to assess your own stress levels.


 Liz Bilderback has a master’s degree in clinical psychology with a specialty in neuropsychology. She has been the coordinator of the stroke and brain injury programs at Encompass Health Rehabilitation Hospital of San Antonio since it opened in 1988. Liz has a long career educating and counseling patients with depression and chronic pain.


As a national leader in integrated healthcare services, Encompass Health offers both facility-based and home-based patient care through its network of inpatient rehabilitation hospitals, home health agencies and hospice agencies. 

With a national footprint that includes more than 135 rehabilitation hospitals, more than 240 home health locations, and more than 80 hospice locations in 39 states and Puerto Rico, the Company provides high quality, cost-effective integrated healthcare. Encompass Health is ranked as one of Fortune’s 100 Best Companies to Work For.

For more about Encompass Health, visit our blog at blog.encompasshealth.com.

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