DEFINITION: Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self-expression.
- Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating
- Reflects or summarizes what the client communicated to ensure clarity and understanding
- Recognizes and inquires when there is more to what the client is communicating
- Notices, acknowledges and explores the client's emotions, energy shifts, non-verbal cues or other behaviors
- Integrates the client's words, tone of voice and body language to determine the full meaning of what is being communicated
- Notices trends in the client's behaviors and emotions across sessions to discern themes and patterns
WATCH: Sackeena Gordon-Jones, MCC
READ: ICF Core Competency 6: Listens Actively
- Hear clients and having clients feel heard
- If we don’t hear them it’s impossible to help them gain clarity
- Not hear for our sake as a coach, but to help the client hear themselves
- Difference between old competency “active listening” and new
- New focuses on the verb
- Speaks to the “being and the doing” of the coach
- Part of what we give is listening – with all senses
- Listening "to the whole person" -- what the client is saying, not saying, etc.
- What is the coach noticing and observing, and how are they reflecting it back to the client?
- When the words of a client may not align with their tone, body language, expressions, etc.
- Crafting questions based on the observations of your listening e.g. “I’m noticing…"
- How do you help your client hear themselves?
- What ways do you make your clients feel heard?
- How do you exist or “be” a coach?
- What does active listening mean to you now?
- How do your clients respond to what you share?
- Can you think of a time when you were not actively listening?
- What ways do you listen to the whole client? E.g. body, non-verbals, context
- How do you listen from the client’s perspective? (empathetic listening)
- What do you notice or observe with clients? (to disrupt a client’s thinking)
- What ways do you take pause to listen better?
Book: The Listening Path by Julie Cameron
Review: Emotional Intelligence
What ways are you listening actively? Say more... without a checklist at:
Music credit: The song reCreation by airtone has been remixed under a CC-BY license.