Jun 1, 2022
Competency #6: Listens Actively
DEFINITION: Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self-expression.
* Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating
* Reflects or summarizes what the client communicated to ensure clarity and understanding
* Recognizes and inquires when there is more to what the client is communicating
* Notices, acknowledges and explores the client's emotions, energy shifts, non-verbal cues or other behaviors
* Integrates the client's words, tone of voice and body language to determine the full meaning of what is being communicated
* Notices trends in the client's behaviors and emotions across sessions to discern themes and patterns
WATCH: Sackeena Gordon-Jones, MCC
READ: ICF Core Competency 6: Listens Actively
* Hear clients and having clients feel heard
* If we don’t hear them it’s impossible to help them gain clarity
* Not hear for our sake as a coach, but to help the client hear themselves
* Difference between old competency “active listening” and new
* New focuses on the verb
* Speaks to the “being and the doing” of the coach
* Part of what we give is listening – with all senses
* Listening "to the whole person" -- what the client is saying, not saying, etc.
* What is the coach noticing and observing, and how are they reflecting it back to the client?
* When the words of a client may not align with their tone, body language, expressions, etc.
* Crafting questions based on the observations of your listening e.g. “I’m noticing…"
* How do you help your client hear themselves?
* What ways do you make your clients feel heard?
* How do you exist or “be” a coach?
* What does active listening mean to you now?
* How do your clients respond to what you share?
* Can you think of a time when you were not actively listening?
* What ways do you listen to the whole client? E.g. body, non-verbals, context
* How do you listen from the client’s perspective? (empathetic listening)
* What do you notice or observe with clients? (to disrupt a client’s thinking)
* What ways do you take pause to listen better?
Book: The Listening Path by Julie Cameron
Review: Emotional Intelligence
What ways are you listening actively? Say more... without a checklist at:
* Follow the pod on Twitter: @CoachingThruIt & Instagram: @CoachingThruIt
* Email us at: firstname.lastname@example.org
* Connect to the hosts: @laurapasquini & @julieclarsen
Music credit: The song reCreation by airtone has been remixed under a CC-BY license.