Episode 9. How to implement customer success from scratch in your company
Play • 34 min
In this episode Jacky and Daniel meet with Joran Hofman, CEO of Reditus, exploring the topic of:
- what is the difference between customer success, sales, customer support and community manager
- how to understand that your company needs a customer success team
- how to motivate your customers to keep in touch with your company and develop mutually fruitful relationships
- how to find a great customer success person
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