The Industry of UX
The Industry of UX
Nov 27, 2020
Customer Psychology during Covid, and how companies adapt to it with Alex Genov, PhD - #8
Play • 34 min

Filippo Lovotti (Zappos), Paul Pittman (Amazon) sit down with Alex Genov, PhD Head of Customer Research at Zappos, and discuss customers' attitudes during these unusual times. How do we leverage User Research? How are the psychology and behavior of customers changing during the pandemic? How are companies reacting and adapting to COVID? Alex brings up great examples and valuable insights from his work as a researcher and Customer Experience expert.

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