Claude is the first Chief Heart Officer at VaynerMedia, a digital agency with expertise in social media that works with a wide range of clients including Shell, Toyota, and Unilever.
Emotional optimist, coach, manager, and mentor, Claude works with and mentors 800 Humans and is in touch with the heartbeat of every single one person in the company. Her role is to infuse the Agency with Empathy. The CHO was created to scale Gary Vaynerchuk, and to make sure that VaynerMedia's employees have a place they can find a home.
During our discussion we talked about:-
-What inspired Claude to join Gary Vaynerchuk in scaling VaynerMedia
-How to win the hearts and minds of more than 800 employees
-Process vs autonomy at work: The great debate
-The role of empathy and trust in leadership