Behind Crisis Lines
Play • 55 min

The sixth and final episode in the first series of our podcast A World Where LivingWorks is “Behind Crisis Lines”. This episode takes a look at the people and practices behind crisis lines and suicide intervention support services. Who are the voices at the other end of the line? What training and support do they receive to be there for people in distress? And how have these organisations put processes in place to take care of themselves and each other?

Host Kim Borrowdale talks to Joe Ball, CEO of Switchboard Victoria, Australia, and Shari Sinwelski, Vice President of National Networks, Vibrant Emotional Health and Deputy Director, National Suicide Prevention Lifeline in the United States. 

Switchboard is a suicide prevention organization that provides peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer, and asexual LGBTIQA+ people, their families, allies, and communities. 

Vibrant Emotional Health administers the National Suicide Prevention Lifeline in the US with funding from the Substance Abuse and Mental Health Services Administration (SAMHSA). The aim is to provide 24/7 support to anyone in emotional distress or suicidal crisis in the US through a network of crisis centres across the country. Close to 200 centres have joined the National Suicide Prevention Lifeline and take calls from individuals in their local communities.

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