The ConversAItion
The ConversAItion
May 10, 2022
Backstage With Spotify: How the Audio Giant Uses AI to Tune Business Processes and Employee Skillsets
Play • 18 min

Spotify is one of the world’s largest audio streaming platforms, with more than 400 million active monthly users worldwide. Behind the scenes, Global Head of Intelligent Automation Sidney Madison Prescott leverages RPA, AI and machine learning to streamline business processes and upskill employees. On today’s episode of The ConversAItion podcast, she discusses citizen developers, how she’s enabling humans and robots to work together seamlessly and what the future holds for intelligent automation at Spotify. You can find Sidney on Twitter @sidneyinthecity.

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