The next-gen branch experience part 1 (RBR BT20)
Play • 28 min

A conversation with Greg, Valentina and Louis about the evolution of banking, and the new branch experience post COVID.

01:28 - Where does branch banking stand in 2020. | 04:00 - Addressing the consumer confidence gap. | 06:02 - The next generation of branches. | 09:33 - How does the younger generation bank. | 15:55 - How important are happy customers.  | 19:10 - Designing next gen branches for a fun expereince.  | 21:25 - Leveraging events to add value to the CX & Facilitating customer centric branches. 

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