Brave UX with Brendan Jarvis
The Space InBetween
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Unpacking the stories, learnings and expert advice of world-class UX, design and product management professionals, Brendan Jarvis is on a mission to help you to create better products.
Available episodes
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5 days ago
Laith Ulaby - Facilitating and Framing Ethical Insights
Laith Ulaby shares his colourful journey from academia to applied, how frameworks articulate and influence thinking, and the role of power in practice.
Highlights include:
* What is reflexivity and how is it useful for researchers?
* Should there be an independent body to oversee UX research?
* Has the democratisation of UX research been a positive thing?
* What are the dangers of using frameworks in shaping thinking?
* How has seeing yourself as a facilitator transformed your practice?
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Who is Laith Ulaby?
Laith is the Director of Insights at Webflow, a platform where people can design, build, and launch powerful visual websites without any coding experience. In his role, Laith leads the organisation responsible for data science, user research and insights operations.
Before joining Weblow, Laith was the Director of User Research & Market Research at Udemy, an online learning platform with over 60 million users, across more than 190 countries. There he helped to develop the strategy for both the B2C and B2B business lines.
Laith has also held several other positions, including at Uber as a UX Research Manager, and as a User Experience Researcher at both Google and AnswerLab.
A generous spirit, Laith maintains his connection to the academic world by lecturing grad students at UC Berkley’s School of Information Science. He is also a volunteer mentor for UX Coffee Hours.
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Find Laith here:
LinkedIn: https://www.linkedin.com/in/laith-ulaby/ Medium: https://medium.com/@laith.ulaby
UXPA Code of Professional Conduct: https://uxpa.org/uxpa-code-of-professional-conduct/
Insights Association Code of Standards: https://www.insightsassociation.org/Resources/Code-of-Standards
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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May 15, 2023
Tom Greever - Yes, Stakeholders are Human Too
Tom Greever speaks to the heart of articulating design decisions, becoming someone worth following, and making yourself an influential force for good design.
Highlights include:
* Is it true that you occasionally wear costumes to meetings?
* What is it important for leaders to remember?
* Should you ever tell someone that you disagree with them?
* How can we get difficult stakeholders onboard?
* Why is important to be intentional in your relationships?
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Who is Tom Greever?
Tom is a Senior Director of Product Design at Indigo, an agricultural company that improves farmers profitability, environmental sustainability and consumer health, through the use of nature-based and digital technologies.
Tom has also previously been the VP of Product & Design at Handled, where he led the product strategy and CX teams who were creating category-leading software for the home services and moving industry.
Before Handled, Tom was the Director of UX and then VP of UX and Design at Bitovi, a remote-first digital consultancy where he led teams to deliver new web app experiences for companies such as Apple, Walmart, Levi Strauss and Lowe’s.
A celebrated and experienced product and design leader, Tom is best known for his influential book, “Articulating Design Decisions”, a book that has helped tens of thousands of designers around the world to achieve greater career success and greater impact through design.
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Find Tom here:
LinkedIn: https://www.linkedin.com/in/tomgreever/ Website: https://tomgreever.com/ Twitter: https://twitter.com/tomgreever
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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May 1, 2023
Noam Segal, PhD - When Good Democratisation Goes Bad
Noam Segal shares his early experiences working for the Israeli military, whether democratisation has been positive for UX, and the importance of telling a good story.
Highlights include:
What makes for an impactful research story? Why is NPS the worst thing to happen to UX research? Has the democratisation of UX research been a good thing? Has UX become less innovative since becoming part of enterprise? Why is it important for people in tech to believe in magic?
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Who is Noam Segal?
Noam is a Research Manager at Meta, where he’s building a modern, progressive, and impactful research team to support product people working on Facebook’s newsfeed. He also leads several key initiatives within Meta’s Qualitative Centre of Excellence.
Before Meta, Noam was the Head of Health Research at Twitter. He has also been a Director of User Research at Wealthfront, a Product Research Manager at Intercom and a Lead Experience Researcher at Airbnb.
Outside of his day-job, Noam mentors UXers on ADPList and UX Coffee Hours and shares his knowledge on the Learners platform and on Maven, where he hosts two courses: “The Missing Foundations of UX Research” and “The Research Storyteller”.
Noam is also active on his YouTube channel, UX Quests, where he hosts a series of conversations with UX research leaders about UX research.
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Find Noam here:
LinkedIn: https://www.linkedin.com/in/noamsegal/ Website: http://uxquests.com/ Store: https://uxquests.shop/ Twitter: https://twitter.com/noamseg YouTube: https://www.youtube.com/@UXQuests ADPList: https://adplist.org/mentors/noam-segal
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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Apr 17, 2023
Andy Budd - Design Leadership is Poker not Chess
Andy Budd speaks frankly about designers’ limiting beliefs, the siren song of perfection, and how to start playing business better.
Highlights include:
* How does one wrangle sharks at the Great Barrier Reef?
* What is the best way to ensure design is valued?
* How many designers does it take to screw in a lightbulb?
* Why should designers start playing poker and stop playing chess?
* What is the most limiting belief that design leaders have?
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Who is Andy Budd?
Andy is an independent executive product & design leadership coach and a venture partner at Seedcamp, Europe’s most successful seed fund, investing in over 450 companies who have gone on to raise over $7 Billion.
Before joining Seedcamp, Andy was the founder, managing director and then CEO of Clearleft, arguably the United Kingdom’s first User Experience consultancy.
During his 17 years there, Andy relentlessly promoted the value of design and founded two product businesses - FontDeck and Silverback. The latter a popular usability testing app for Mac.
In 2008, in the midst of the GFC, Andy founded UX London, Britain’s first major user experience conference. It would become the longest running UX conference in all of Europe, and it was an event that he lovingly curated until 2021.
Andy is also the founder and curator of dConstruct, which was the first digital design conference in the UK and Leading Design, an annual event and 2,000 strong community that brings together some of the world’s best design leaders.
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Find Andy here:
LinkedIn: https://www.linkedin.com/in/andybudd/ Website: https://www.andybudd.com/ Twitter: https://twitter.com/andybudd Medium: https://andybudd.medium.com/ Instagram: https://www.instagram.com/andybudd/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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Apr 3, 2023
Pete Sena - Designing a Career in the Green Zone
Pete Sena shares his story of building a design agency from scratch, how he’s become a better person and leader along the way, and why each of us need to know our unique value.
Highlights include:
* What led a 'scrawny, introverted, nerdy kid’ to take up martial arts?
* What question does every designer need a compelling answer to?
* How has your self-image and what you value changed over-time?
* Do design leaders need to sacrifice personal time to stay relevant?
* How can something that we’re great at be not great for us?
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Who is Pete Sena?
Pete is a serial entrepreneur and design executive who advises founders and CEOs on how to create design-driven cultures; the kind that help them to discover and explore new growth opportunities for their businesses.
In 2004, when he was still in college, Pete founded Digital Surgeons - an independent demand design consultancy, based in Connecticut, USA.
Digital Surgeons now employs over 50 people, has a fully-integrated and self-sufficient leadership team, and has created award-winning work for brands such as Google, United Technologies, Epic Games, the US Open and Lady Gaga.
Pete is also the Co-Founder of ThinkFWD, a community of innovative business owners who are invited to lean into their curiosity and become true catalysts for positive change within their teams, social circles and society at large.
As someone who leads by example, Pete is also a Venture Mentor at Yale University and an entrepreneur-in-residence at his alma mater, the University of Connecticut, in the Technology Incubation Programme.
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Find Pete here:
LinkedIn: https://www.linkedin.com/in/petersena/ Website: https://www.petesena.com/ Medium: https://petesena.medium.com/
The Green Zone Framework: https://bit.ly/405SohZ
Digital Surgeons: https://www.digitalsurgeons.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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Mar 20, 2023
Kat Vellos - We Should Actually Get Together
Kat Vellos shares with us why we need meaningful friendship, what we can do to design better ones, and how to safely navigate uncharted conversational waters.
Highlights include:
* How did a conversation with a stranger change your life?
* How do you ‘crack open the door’ to a more meaningful friendship?
* What role does company culture play in enabling meaningful connection?
* Should we have clear boundaries between our work life and home life?
* Why are we getting lonelier when we have so many tools to connect?
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Who is Kat Vellos?
Kat is the Principal of Studio KV, the vehicle through which she speaks, coaches and facilitates experiences that help people to create better workplace cultures and to cultivate more meaningful connections with each other.
As the author and illustrator of "We Should Get Together: The Secret to Cultivating Better Friendships", a book that builds on Kat’s extensive experience as a community organiser and workshop facilitator - she certainly knows a thing or two about cultivating connection!
Before starting Studio KV in early 2020, Kat was a Senior Product Designer at Slack, where she worked in a fast-moving experiment-driven growth team that was making it easier for customers to convert from free to paid plans.
Kat has been profiled in Forbes and quoted in Fast Company for her work as the Founder and previous Community Leader of Bay Area Black Designers, a professional development community for Black digital designers and UX researchers.
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Find Kat here:
LinkedIn: https://www.linkedin.com/in/katvellos/ Website: https://www.katvellos.com/
Blog, Community & Resource: https://weshouldgettogether.com/
Kat’s book:
We Should Get Together: The Secret to Cultivating Better Friendships - https://geni.us/A8zyt1
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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Mar 6, 2023
Jonas Rinde - Making Technology Disappear
Jonas Rinde delves into designing tech that doesn’t feel technical, the challenge of product-market fit, and his relationship with risk and adventure.
Highlights include:
* How do you mitigate the risks of growing a startup?
* What can go wrong when you build a prototype too fast?
* How do you know what to pay attention to?
* Why do you want to make the technology disappear?
* Who gets to decide what makes it onto the product roadmap?
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Who is Jonas Rinde?
Jonas is the Co-Founder and CEO of Nomono, the Norwegian company working to simplify the recording and management of immersive broadcast-quality field audio, so that podcasters and journalists can focus on the stories being told.
Before Nomono, Jonas was the COO and then CEO of Huddly, the Norwegian technology company that creates AI-infused smart meeting room cameras.
In 2007 Jonas’ went to work for TANDBERG, the Norwegian telecommunications provider, as their Director of R&D. During his time there, the business was acquired by Cisco for $3.3B and Jonas became a Director of Engineering at Cisco and a Board Member of Cisco Systems Norway.
Wanting to scratch an entrepreneurial itch, Jonas left Cisco in 2014 to become the Co-Founder and CEO of Electric White. The business was acquired by Acano, which was in turn sold to Cisco for $700m in 2016.
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Find Jonas here:
LinkedIn: https://www.linkedin.com/in/jonasrinde/ Twitter: https://twitter.com/JonasRinde Website: https://nomono.co/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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Feb 20, 2023
Mike Monteiro - Burning Down Design
Mike Monteiro sets fire to design orthodoxy, tech overlords, and his own Portuguese American history in this delightfully dark conversation.
Highlights include:
* Why is it important to re-examine your beliefs?
* Why do you have nothing further to tell people?
* What shocked you about your Portuguese heritage?
* How is unionisation a positive thing for tech workers?
* Why do you want some people who listen to you to get angry?
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Who is Mike Monteiro?
Mike is the Design Director of Mule Design, the outspoken, outstanding, and slightly outrageous design consultancy that he co-founded with Erika Hall 21 years ago.
During that time, Mike has made an outsized contribution to the field of design. He is the Co-Host the Voice of Design podcast and has authored several books, including “You’re My Favourite Client”, “Ruined By Design”, and “Design Is a Job” - which is now in its 2nd edition!
With a unmissable emphasis on ethics, Mike pulls-no-punches as he singles out the failings of design and the industries that employ it, while also illuminating the opportunities and challenges we face - as designers - to right the ship.
His talks, like “How Designers Destroyed the World”, “How to Fight Fascism”, “My People Were In Shipping” and “Let’s Destroy Silicon Valley” have raised more than a few eyebrows, heart rates and figurative pitch forks.
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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Feb 6, 2023
Julia DeBari - An Insider’s View of Design Recruitment
Julia DeBari shares her experience as a design recruiter, how to navigate compensation and benefits, and what to ask to work out if a role is right for you.
Highlights include:
* Why are recruiters told not to disclose salary ranges?
* When and how should you bring up compensation?
* Why should you invite doubt into a hiring conversation?
* What do designers need to know about recruitment?
* Why ask interviewers what makes them proud of their company?
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Who is Julia DeBari?
Julia is the head of design operations for the Copenhagen Institute of Interaction Design, where she’s busy helping the design practice to be more effective and efficient.
Before joining the Institute, Julia worked as a freelance design program manager focused on improving onboarding and education. Her clients included the Interaction Design Foundation, LinkedIn and The Hired Guns.
Julia’s career in UX began at the dawn of the millennium, as an interaction designer for a Dutch company called Internovation. Since then, she has worked across startups, enterprise, and agency, including at Adobe, MRM Worldwide, Razorfish, Sapient, and Dell.
One of Julia’s great passions is design education and most recently she was the lead design educator at Flatiron School. Across the years she’s also been a design educator at Product School, UC Berkley Extension, Design Assembly and GrowthX Academy.
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Find Julia here:
LinkedIn: https://www.linkedin.com/in/juliadebari/ Website: https://www.juliad.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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Jan 23, 2023
Hussain Almossawi - Unleashing Your Creative Mindset
Hussain Almossawi explores the mindset and practices he's successfully employed while designing products at some of the worlds most innovative companies.
Highlights include:
* What is the first step in unlocking the potential of product innovation?
* Why is innovation an often overly complicated and opaque subject?
* How have you become comfortable with the risk and reality of failure?
* What is the biggest blocker of product innovation?
* What is the role of diversity in innovation?
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Who is Hussain Almossawi?
Hussain is the Founder and Chief Design Officer of Mossawi Studios, where he's busy blurring the lines between CGI, VFX and product design for some of the world's most innovative brands, including Nike, Adidas, Apple, Google, Ford, Pepsi, Samsung and Intel.
He is also the author of an empowering and actionable new design book called, "The Innovator's Handbook: A Short Guide to Unleashing Your Creative Mindset".
Before founding Mossawi Studios, Hussain was a Senior Designer at Ford Motor Company.
Hussain's unique set of multi-disciplinary talents have also seen him shape the future of sport through athlete driven innovations at Adidas, and as a Design Consultant for Nike, and an Interface Designer for Electronic Arts.
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
* YouTube: https://www.youtube.com/TheSpaceInBetween/
* LinkedIn: https://www.linkedin.com/company/the-space-in-between/
* Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
* LinkedIn: https://www.linkedin.com/in/brendanjarvis/
* Website: https://thespaceinbetween.co.nz/
* Twitter: https://twitter.com/brendanjarvis/
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Jan 9, 2023
Jim Kalbach - Designing with Big Ears
Jim Kalbach shares insights from jazz into collaboration, how experience maps help us navigate design, and why Jobs To Be Done deserves our attention.
Highlights include:
* Why do we confuse ideas with innovation?
* What does it mean to have ‘big ears’ and how is that useful?
* How do you manage challenges to your recommendations?
* What gets in the way of effective collaboration?
* How can Jobs To Be Done help to find the right problems to fix?
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Who is Jim Kalbach?
Jim is the Chief Evangelist and VP of Customer Experience at MURAL, the world’s leading digital whiteboard.
Prior to joining MURAL, Jim was a Principal UX Consultant at Citrix Online, and he has also worked in numerous consulting roles for other large companies such, as eBay, SONY, LexisNexis and Razorfish Germany.
Somehow, on top of all this, Jim found the time to write three critically acclaimed books: The first, Designing Web Navigation, was published in 2007, followed by Mapping Experiences…
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Jan 2, 2023
Amy Santee - Money, Ethics, and Building a Meaningful UX Career (from the archive)
This is a special archived episode of Brave UX.
Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.
Highlights include:
⭐ Are jobs in UX and other ares of HCD bullshit jobs? ⭐ Why did you write and publish your own code of ethics? ⭐ How do you help people to establish useful career goals? ⭐ What should people considering a career change to think about? ⭐ What can people do when they see something that’s not right at work?
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Who is Amy Santee?
Amy is a Career Strategist & Coach for User Experience Professionals, who want to navigate their own path to success and impact the world for the better.
Through her coaching practice, Amy has helped clients who work at (and have landed jobs at) a wide range of organisations, including Sony, Google, Github, Peloton, Mayo Clinic and the Government of Canada.
Amy’s own career journey has been quite the story…
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Dec 26, 2022
Marisa Sires - Creating a Customer-Centred Product Culture (from the archive)
This is a special archived episode of Brave UX.
Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including…
⭐️ How does Marisa enable her team to make great products? ⭐️ What is the greatest risk to the success of a product? ⭐️ How can women in tech better navigate the landscape to succeed?
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Who is Marisa Sires?
Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP of Product at BuildingLink.
A wickedly sharp product leader, in 2011 Marisa joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product.
Marisa is also a strong voice and helping hand for women in technology. She actively mentors other women through several organisations, including as a founding member of CHIEF.
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F…
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Dec 18, 2022
Eva PenzeyMoog - Design for Safety: Considering the Unhappy Path (from the archive)
This is a special archived episode of Brave UX.
Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.
Highlights include:
⭐ What is domestic violence and how does it show up? ⭐ How is technology being weaponised by domestic abusers? ⭐ Why can’t our users be solely responsible for their own safety? ⭐ How can designers use archetypes to help safely shape their products? ⭐ How can leaders help their teams to design for safety safely?
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Who is Eva PenzeyMoog?
Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users.
Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency.
Previously, Eva was volunteer…
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Dec 12, 2022
Jane Davis - Equipping Product Teams to Run Effective UX Research (from the archive)
This is a special archived episode of Brave UX. Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products. Highlights include: ⭐️ What can grizzly bears teach you about effective leadership? ⭐️ How do UX researchers get product managers to listen to them? ⭐️ What is the identity crisis facing UX Research? ⭐️ How do we ensure that product teams are doing valid research? ⭐️ What should junior UX researchers focus their efforts on? ====== Who is Jane Davis? Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products. Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs. Jane also invested several…
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Dec 5, 2022
Don Norman, PhD - Design for a Better World
Don Norman shares what's important to him right now, why stupid questions matter, what it means to design for a better world, and why he’s okay with changing his mind.
Highlights include:
* Why are our users not who we think they are?
* What needs to change and what can stay the same?
* Why did it take you so long to change your focus?
* Should change be incremental or wholesale?
* How does design dogma distract us?
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Who is Don Norman?
Don is the Co-Founder and a member of the Executive Committee of Future of Design Education, where he is helping to shape a global effort that will provide an in-depth, evidence-driven, academic foundation for future generations of designers.
Back In 1998, Don Co-Founded the influential Nielsen Norman Group with Jakob Nielsen, from which he has also recently retired and was awarded the title of Principal Emeritus.
Prior to co-founding NNG, Don invested five years at Apple, starting in 1993 in the role of Apple Fellow, as a User E…
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Nov 28, 2022
Kate Rutter - Cultivating a Culture & Career of Creativity
Kate Rutter shares her thoughts on finding work in a challenging economy, how to design for great creative exchanges, and why she pushes back against authority.
Highlights include:
⭐ How have you pushed back against overly rigid hierarchies? ⭐ Why did you take a part-time retail job at a retail store? ⭐ How does the quality of the question influence the quality of the idea? ⭐ Why isn’t UX overly kind to late career-stage practitioners? ⭐ How are great creative exchanges like great sex?
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Who is Kate Rutter?
Kate is a Senior Adjunct Professor at California College of the Arts, where, for the past five years, she’s been teaching undergraduates creativity and storytelling, and masters’ students the foundations of experience design.
She is also the Principal of Intelleto, the consulting practice through which she creates and facilitates visual explanations that make complex ideas simple, memorable and shareable.
Before starting Intelleto, Kate pioneered the UX l…
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Nov 21, 2022
Mauro Porcini - The Human Side of Innovation
Mauro Porcini shares how designers can rise to the top, the dangers of associating your self-worth with work, and why he’s changing the status quo from the inside.
Highlights include:
⭐ Why do you run towards the fire? ⭐ How has the focus changed since becoming a father? ⭐ What gives you the right to talk about love with business people? ⭐ Why have you disassociated your personal worth from your work? ⭐ What does it take to scale human-centred innovation across the globe?
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Who is Mauro Porcini?
Mauro is a Senior Vice President and the-first-ever Chief Design Officer of PepsiCo , the largest food and beverage company in North America and second largest in the world. At PepsiCo, Mauro and his team of 300 designers have been on a decade-long mission to infuse the corporation with a human-centred culture.
Before joining PepsiCo in 2012, Mauro invested 10 years at 3M, building out the business’ global design function. Something he appears to have been quite success…
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Nov 14, 2022
Reginé Gilbert - Inclusive Design Isn’t Someone Else’s Job
Reginé Gilbert shares what it takes to create accessible experiences, how her students are helping NASA to hear a solar eclipse, and why inclusive design is everyones job.
Highlights include:
⭐ How are inclusive design and accessibility different, yet related? ⭐ Why is disability not seen in the same light as other DE&I initiatives? ⭐ What should people do to make the digital world more accessible? ⭐ If big tech can’t do basic accessibility, what hope do we have? ⭐ Why is it important to include people with disabilities in the design process?
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Who is Reginé Gilbert?
Reginé is an Industry Assistant Professor at New York University’s Tandon School of Engineering, where she is teaching the next generation of UX designers about the importance of accessibility and inclusive design - in both regular reality and cross-reality experiences.
Before joining NYU, Reginé was the Chief Creative Officer of Gilbert Consulting Group, where she advised organisations - large…
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Nov 7, 2022
Ryan Rumsey - Taking Your Design Career to the Next Level (from the archive)
This is a special archived episode of Brave UX.
If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including:
⭐️ What is the crucial question do all designers need an answer for? ⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently? ⭐️ Why do designers feel uncomfortable about money? ⭐️ What should you do if you feel stuck in your career?
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Who is Ryan Rumsey?
Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called…
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Oct 31, 2022
Laura Klein - Maximising the Value of Lean UX (from the archive)
This is a special archived episode of Brave UX.
Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including…
⭐️ Why do organisations resist UX research? ⭐️ What needs to be in place to maximise the value of UX? ⭐️ How did Eric Ries (author of The Lean Startup) shape her thinking? ⭐️ Do teams have to be happy to be effective in making great products? ⭐️ What do user researchers need to understand about product managers?
Who is Laura Klein?
Laura is the Principal of Users Know and one of the most well known personalities in the worlds of UX and product. She has worked as a UX designer, product leader and engineer. Laura is the author of “UX for Lean Startups” and “Build Better Products” and the co-host of the podcast “What Is Wrong With UX”. Both of her books have had a profound impact on the way that product people go about creating value for users and their organisations.
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Oct 24, 2022
Matt Watkinson - Whisky, Writing and the Willingness To Be Wrong
Matt Watkinson shares how he’s expanded his luck surface area, why it’s important to slow down and pay attention, and how to fight organisational ambiguity.
Highlights include:
⭐ What did the FBI want to learn about experience design? ⭐ Why is ambiguity the biggest barrier to effective decision making? ⭐ What made you conscious of your own ignorance? ⭐ What gets in the way of people being willing to be wrong? ⭐ Why is it important to be a host and not a guest?
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Who is Matt Watkinson?
Matt is the CEO and Co-Founder of Methodical, an experience design agency that helps customer-centred businesses to develop new products and services and to improve their existing programs and experiences, while delivering greater customer and commercial value.
He is also the author of two highly regarded books (soon to be three). His first, “The Ten Principles Behind Great Customer Experiences” put Matt on the map and his second, “The Grid: The Master Model Behind Business…
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Oct 17, 2022
Jesse James Garrett - Flying the Jolly Roger While Sailing With the Navy
Jesse James Garrett reminds us that once we were pirates, encourages us to understand how soft-power works, and to know and be true to our red-lines.
Highlights include:
⭐ How are UX designers like classical composers? ⭐ What is the role of personal preference in design? ⭐ Should design leaders leave strategy to product leaders? ⭐ Is design leadership about actively resisting the status quo? ⭐ What have you learned as a result of the “no’s” in your career?
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Who is Jesse James Garrett?
Jesse is the Principal Leadership Coach of Intentional Associates, the executive design leadership coaching practice that he founded in 2020. And it’s through his coaching work that he is helping design leaders to develop the skills to lead with greater purpose, intention and creativity.
Many of you may know Jesse for his influential model from the year 2000, “The Elements of User Experience”, and his book of the same name. It’s this foundational thinking, at frontier o…
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Oct 10, 2022
Erika Hall - Moving Past Design’s Pleasant Platitudes
Erika Hall reinforces the importance of being willing to be wrong, discusses how good user experiences can be bad, and calls on designers to be honest with themselves.
Highlights include:
⭐ Do you ever wonder what it would be like to go in-house? ⭐ What’s the truth about designers becoming more influential in business? ⭐ Have designers made the world a worst place over the past 30 years? ⭐ What organisational conditions support a culture of ‘just enough research’? ⭐ Who benefits from design not having agreed standards and ethics?
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Who is Erika Hall?
Erika is the Director of Strategy at Mule Design, the infamous design consultancy that she Co-Founded with Mike Monteiro, almost 21 years ago to the day.
And they certainly have pulled no punches in presenting their perspectives.
Erika’s ability to take challenging subjects and to wrap them in her own signature kooky, cohesive, and compelling style has given many designers plenty of practical ‘in-the-trenche…
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Oct 3, 2022
Samuel Proulx - Designing for Dignity Through Accessibility
Samuel Proulx shares his experience of the digital world as a blind person, his thoughts on autonomous vehicles, and how inclusive design makes everyone's experience better.
Highlights include:
⭐ How do you feel about the prospect of autonomous vehicles? ⭐ Why did the gaming industry say accessibility couldn’t be achieved? ⭐ How has your father also being being blind shaped your relationship? ⭐ Why does the term ableism sometimes make you uncomfortable? ⭐ How does the Medical Model of Disability influence how we design?
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Who is Samuel Proulx?
Sam is the Accessibility Evangelist at Fable, a user research platform that connects people with disabilities, with people who want to create a more accessible Internet. Fable also provides those same people with custom training, so they can build more inclusive products.
At Fable - as Sam’s title would suggest - he is responsible for evangelising accessibility and inclusive design. This means keeping those subjects on th…
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Sep 26, 2022
Matt Young - Using Customer Feedback to Make Better Decisions
Matt Young shares the importance of aligning engineering, product, & design, the roles of creativity and logic in decision making, and using customer feedback wisely.
Highlights include:
⭐ How do you know when it’s time to kill a feature? ⭐ Why and when do you speak directly with people? ⭐ How have you integrated your engineering and product orgs? ⭐ When should you deploy emotion and when should you temper it with logic? ⭐ How should customer feedback be used to influence executive leadership?
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Who is Matt Young?
Matt is the CEO of UserVoice, a software company that helps growing B2B SaaS companies to collect and make sense of customer feedback.
Before joining UserVoice in 2015, Matt was the Vice President and CTO of Vodori, a digital marketing consulting and product company. There, he spent seven years focused on achieving excellence in enterprise software development.
After earning a Bachelor of Science in Computer Science, as well as a Master’s of Science…
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Sep 19, 2022
Christina Wodtke - Radical Thoughts On Living and Learning
Christina Wodtke reminds us to stop carrying the weight of the world, to start giving others the benefit of the doubt, and to make the most of the gift that is feedback.
Highlights include:
⭐ What did you learn about collaboration from swing dancing? ⭐ Why do we need to give other people the benefit of the doubt? ⭐ What was it like being an executive in big tech? ⭐ Where can people start to develop more confidence? ⭐ What is important to remember when giving feedback?
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Who is Christina Wodtke?
Christina is one of the most impactful, established, and original thought leaders in Silicon Valley. There won’t be many of you listening who haven’t at least heard of her groundbreaking and bestselling book on OKRs, Radical Focus - now in its second edition!
A self-described “curious human” with a serious big-tech resume, her work in design and product has included redesigns and IPOs at companies such as LinkedIn, MySpace, Zynga, and Yahoo!
But those big names only…
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Sep 12, 2022
Kareem Mayan - The Nomad’s Guide to Prioritising Product Feedback
Kareem Mayan shares what he learned as digital nomad, discusses the focusing effects of personal loss, and how you can more effectively prioritise product feedback.
Highlights include:
⭐ What was it like being a digital nomad for two years? ⭐ How do you work out what customers need from onboarding? ⭐ How do you align stakeholders on what to build? ⭐ How do you know whether to build what customers are asking for? ⭐ What do you want people consider about their personal priorities?
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Who is Kareem Mayan?
Kareem is the Co-Founder of Savio, a SaaS product that helps makers of SaaS products to centralise, organise and prioritise product feedback, delighting customers and reducing churn.
He is also the Founder and Principal Consultant of Trial to Paid, where he helps growing product-led B2B SaaS companies to increase trial to paid conversion.
Between 2002 and 2007, Kareem worked at ESPN.com, as a Technical Producer and then at Fox Interactive Media, as a Director of Prod…
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Sep 5, 2022
Kevin Bethune - Reimagining Design: An Incredible Journey
Kevin Bethune inspires with his incredible journey across engineering, business & design, shares how to keep calm inside of a nuclear reactor, and shines a light on design’s diversity blind spot.
Highlights include:
⭐ Are designers too in love with the future state? ⭐ Where did you put your fear while working inside a nuclear reactor? ⭐ How was your Dad a servant leader and why did that inspire you? ⭐ What does it mean that there have only been 300 black ArtCenter graduates? ⭐ How do you explain a systemically racist America to your son?
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Who is Kevin Bethune?
Kevin is the Founder and Chief Creative Officer of dreams • design + life, a strategic design consultancy that helps companies like PepsiCo, Nike, and Berkshire Hathaway, to bring a multi-disciplinary, human-centred and innovation-focused lens to business.
Graduating from Notre Dame with a Bachelor of Science in Mechanical Engineering, Kevin started his career in the nuclear energy industry with Westingh…
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Aug 29, 2022
Noelle Silver - Others Don’t Get to Choose Your Path to Success
Noelle Silver provides a beacon of light for anyone who’s staring down a dragon, as she shares her against the odds and remarkable journey to and through technology.
Highlights include:
⭐ What is wing clipping and why is it dangerous? ⭐ Do you really have over 130 voice enabled devices in your home? ⭐ Why did your Dad teach you that other people don’t get to choose your path to success? ⭐ How has your son’s disability inspired you to raise awareness of the potential of AI? ⭐ What can people who are struggling to find their voice in the workplace do?
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Who is Noelle Silver?
Noelle is a multi-award winning technologist, entrepreneur and big tech executive, who has invested the past 25 years in helping people to understand, productise and ethically apply emerging technologies to their businesses.
She is currently a Global Partner in AI and Analytics at IBM, where she works with business leaders to speed up their digital transformations, and to reinvent their bus…
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Aug 22, 2022
Milton Jackson - Why Crabs Can’t Climb Out of Buckets
Milton Jackson graciously gives Brave UX’s first poetry reading, reflects on the critical importance of role models, and shares his aspirations for a more inclusive world.
Highlights include:
⭐ Poetry reading: Love Lost in Likes ⭐ What led you to a career in technology and design? ⭐ Has the lack of black designers been painfully obvious to you? ⭐ Where did your confidence to teach public speaking come from? ⭐ Why isn’t the written word more central to the experiences we design?
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Who is Milton Jackson?
Milton is the SVP of Experience Design for Wealth, Wellness, Rewards and Retirement at Bank of America, where he’s helping to redefine how the business serves its customers.
Before joining Bank of America, Milton was the AVP, Head of Digital Design and UX at The Hartford, a Fortune 500 insurance and investment company.
And, earlier in his career, Milton spent five and half years at ESPN, where he was responsible for leading the UI and UX for ESPN.com, ESPNFC.c…
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Aug 15, 2022
Peter Merholz - Demystifying Design Leadership
Peter Merholz demystifies design leadership, openly shares the ups and downs of a trail-blazing design career, and how we can keep design “weird” without getting fired.
Highlights include:
⭐ What is the fundamental job of the designer leader? ⭐ Why do design leaders find it difficult to figure out what their job is? ⭐ What advice did Obi Wan give Luke that design leaders need to hear? ⭐ Why are you a design pragmatist and not an idealist? ⭐ What do design leaders need to know about politics and relationships?
#DesignLeadership #UX #UXDesign #AdaptivePath #BraveUX
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Who is Peter Merholz?
Peter is the Founder and Principal at Humanism at Scale, the consulting practice he started in 2019 to amplify the practices and potential of design teams by shaping design organisations and bolstering design leadership.
Before founding Humanism at Scale, Peter was the VP of Design at Snagajob, where he oversaw design for both product and marketing. Peter has also held position…
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Aug 8, 2022
Audrey Cheng - Resolving the Tension Between Product and UX
Audrey Cheng shares her journey from lab scientist to CTO, why she redefined career success, and how UX and product can work better together.
Highlights include:
⭐ Why did you have to leave redefine career success? ⭐ Should product leaders be leading design orgs? ⭐ How do you involve stakeholders in UX design, in a meaningful way? ⭐ Should designers seeking influence consider a move into product? ⭐ How do you handle demands for features from stakeholders?
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Who is Audrey Cheng?
Audrey is the Chief Technology Officer at Imagr, the first vision-only, white-label, autonomous checkout solution that retailers can own, operate and scale themselves.
Before joining Imagr, she was the CPO at SnapComms, an Everbridge company. At the same time, Audrey was also the Head of Global UX for all of Everbridge’s products, working closely with the CTO - Dr. John Maeda.
Prior to Everbridge, Audrey was the VP of Product at Pushpay, the world-leading digital engagement and giving pla…
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Aug 1, 2022
Dan Hill - Technology Is the Answer, but What Was the Question?
Dan Hill challenges us to think differently about our cities and civic spaces, to consider the second order effects of our work, and to think carefully about the questions we’re asking.
Highlights include:
⭐ Who should be responsible for the negative externalities of technology? ⭐ When and why did the financialisation of our public spaces begin? ⭐ Technology is the answer, but what was the question? ⭐ Do people have cause to be grumpy about cycle lanes? ⭐ Why do we make cities?
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Who is Dan Hill?
Dan recently finished up as the Director of Strategic Design at Vinnova, the Swedish Government’s innovation agency, to become the Director of the Melbourne School of Design, at the University of Melbourne in Australia.
He has also been an Associate Director and Head of Arup Digital Studio, a Strategic Design Lead at SITRA (Finland’s government innovation fund) and the Head of Interactive Technology and Design at the BBC.
Dan was one of the Mayor of London’s - Sad…
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Jul 25, 2022
Jodine Stodart - Keeping Stakeholders Engaged with Design
Jodine Stodart shares how to get and keep stakeholders engaged, why it’s important to develop your understanding of self, and the timeless power of listening.
Highlights include:
⭐ How important are stakeholder interviews for UX success? ⭐ Can UX be successful if customer centricity isn’t a strategic focus? ⭐ How do you help stakeholders to make sense of design artefacts? ⭐ Why do leaders need to be more conscious of their impact on others? ⭐ How do you help someone to see another person’s perspective?
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Who is Jodine Stodart?
Jodine is the Managing Director of Fireside Consulting, the UX & Design Coaching, Service Design, Regenerative Design, and Conscious Leadership Coaching practice that she founded in 2019.
As someone who is inspired by the potential for design to help solve complex problems, Jodine is also the co-founder of the online UX community called UXCONNECT, through which she runs regular leadership retreats.
Prior to Fireside Consulting, Jodine…
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Jul 18, 2022
Special Episode: Brendan Jarvis & Lou Rosenfeld - Framing Tomorrow by Questioning Today
Brendan Jarvis & Lou Rosenfeld bring you a special episode that features Brendan’s keynote from Design at Scale 2022 - Framing Tomorrow by Questioning Today.
Highlights include:
⭐ What’s been going on for Lou, lately? ⭐ What were the best parts of Design at Scale 2022? ⭐ How is the field been coping with global uncertainty? ⭐ Where can people find out more about the DesignOps Summit? ⭐ Brendan’s opening keynote from Design at Scale 2022
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Who is Lou Rosenfeld?
Lou is the Publisher and Founder of Rosenfeld Media, through which he and his team release some of the best books on UX, produce world-class conferences, and curate a number of specialist design communities.
He is also the host of the Rosenfeld Review podcast and the co-author of “Information Architecture for the World Wide Web”, often fondly referred to as The Polar Bear Book.
Who is Brendan Jarvis?
Brendan is the insatiably curious Managing Founder of The Space InBetween, formerly an award-winni…
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Jul 11, 2022
Matthew Holloway - Design Maturity Starts with Designers’ Maturity
Matthew Holloway shares what it was like to lead SAP’s design thinking transformation, why designers need to get their house in order first, and the importance of purposeful rest.
Highlights include:
⭐ What was it like working with Don Norman at Apple? ⭐ Does design maturity start with designers’ maturity? ⭐ Why can’t you impose design culture over night? ⭐ How can design leaders get a seat at the top table? ⭐ Do critics of Design Thinking have a legitimate axe to grind?
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Who is Matthew Holloway?
Matthew is an independent design consultant with over 25 years of experience scaling high performance product design teams for some of the world’s largest companies.
As VP in the Office of CEO at SAP, Matthew worked with Hasso Plattner (the Co-Founder and Chairman) and Henning Kagermann (the then CEO) leading the global Design Thinking transformation of SAPs 60,000-person development, sales and consulting services divisions.
After leaving SAP, Matthew took on the…
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Jul 4, 2022
Bill Albert, PhD - Quantifying the User Experience
Bill Albert reflects on what it takes to run effective UX research, why evaluating more than usability is important, and how UX leaders can unlock better budgets.
Highlights include:
⭐ Are UX leaders who aren’t quantifying UX derelict in their duties? ⭐ Why is UX sometimes the ambulance at the bottom of the cliff? ⭐ How can UX leaders secure enough budget to enable UX research? ⭐ Should UX research be concerned with measuring preferences? ⭐ Who was Dr. Tom S. Tullis and what impact did he have on your life?
#UX #UXResearch #UserResearch #UXR #Usability #UsabilityTesting #MixedMethods #DesignLeadership #BraveUX
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Who is Bill Albert?
Bill is the SVP, Global Head of UX & Customer Development at Mach49, a growth incubator and accelerator for global 1,000 businesses that has over $50B in market cap and counting.
Prior to joining Mach49, Bill was an Adjunct Professor in Human Factors at Bentley University and the Executive Director of the Bentley University User Exper…
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Jun 27, 2022
Daniel Rosenberg - Boardroom Battles & Semantic Interaction Design
Daniel Rosenberg speaks frankly about executive design leadership, why he’s trying to take the field back to first principles, and how the sun is setting on design as we know it.
Highlights include:
⭐ Which Jedi would Don Norman say is most like you? ⭐ How did your first presentation to Larry Ellison at Oracle go? ⭐ Why is design education being overly intuitive a problem? ⭐ What is Semantic IxD and why is it important? ⭐ How do you remove enemies while maintaining moral authority?
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Who is Daniel Rosenberg?
Daniel is the Chief Design Officer at r-CDO and during his 40+ year career, he has forged a near unparalleled path as a world-leading and highly respected UX practitioner, global design executive, consultant, author and educator.
Recently, Daniel has been working at the intersection of AI and interaction design, advising a number exciting startups, including WellDoc, CanSurround, Workato and Kleeen Software.
Before starting r-CDO, Daniel was the top UX execu…
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Jun 20, 2022
Jason Buhle, PhD - Travelling from Academia to Industry and Thriving
Jason Buhle discusses what’s important when moving from academia to industry, UX research as a career path, and why usability research matters.
Highlights include:
⭐ Why is Neil Gaiman’s Sandman your LinkedIn banner image? ⭐ What did you learn when you moved from academic research to UX research? ⭐ Have you hired someone for a UXR role from a UX bootcamp background? ⭐ Why is there less rigorous usability research being conducted as UX research grows? ⭐ Do academic-origin UX researchers see usability research as beneath them?
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Who is Jason Buhle?
Jason is a Managing Director at AnswerLab, the world’s largest independent consultancy, exclusively focused on UX Research.
At AnswerLab, Jason leads a team of a dozen UX Strategists, responsible for designing research programmes for some of the world’s most important and innovative companies, such as Google, Meta, Amazon, eBay, FedEx and Wells Fargo.
In 2012, Jason was awarded a PhD in Cognitive Neuroscience from…
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Jun 13, 2022
Becky Priebe - Designing at the Edges of Technology
Becky Priebe shares what it’s like to design at the edges of technology, the role of systems thinking in design, and design’s relationship with engineering.
Highlights include:
⭐ What drew you to practice design at the edges of technology? ⭐ Are we getting better or worse at shaping technology for humans? ⭐ What does giving equal value to design and engineering look like? ⭐ Why is it important to take a systems perspective when designing? ⭐ What does it mean to ‘make space’ and how have you applied that?
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Who is Becky Priebe?
Becky is the VP of Innovation Design & GTM Lab 13 at MRM, a leading global marketing agency, with offices in 30 countries.
For the past 15 years, Becky has worked at the messy, exciting and emerging end of design technology, creating positive experiences for people.
Amongst other things, Becky’s designed an entertainment system for a McClaren super car, interactive TV for Deutsche Telekom, pre-iPad era tablets for NVIDIA, and an in…
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Jun 6, 2022
Aditi Sharma - Building Inclusive Enterprise Design Teams
Aditi Sharma openly discusses being woman of colour in banking, how she’s building a diverse and inclusive design culture, and why she’s used design to dismantle injustices.
Highlights include:
⭐ Do you carry the weight of patriarchally imposed stigma on your shoulders? ⭐ Was it personally risky to help bring female condoms to women in India? ⭐ Is it fair to characterise the banking industry as a boys’ club? ⭐ Why isn’t design seen as the most important or credible voice in the room? ⭐ What do aspiring design leaders need to know about design leadership?
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Who is Aditi Sharma?
Aditi is an Executive Director of Digital Experience Design at JP Morgan Chase, a leading global financial services firm, where she is championing user-centred design and innovation in payment operations and is working to increase inclusivity, sustainability, and business growth.
Prior to joining JP Morgan Chase, Aditi was a Design Director at Accenture Interactive in New York, where…
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May 30, 2022
Christian Crumlish - UX, Product Management and Dangerous Dogma
Christian Crumlish blows up some myths that product and UX people believe about each other and shares his insight into how designers can find themselves ‘at the table’ more often.
Highlights include:
⭐ Do you consider yourself to be UX person or a product person? ⭐ Are UXers simply clueless when it comes to product management? ⭐ Are product managers just beancounters in disguise? ⭐ Where does the tension between product management and UX come from? ⭐ How can UXers be responsible for ethics if they’re not responsible for strategy?
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Who is Christian Crumlish?
Christian is the Benevolent Monarch of Design In Product, the UX and product management, strategy, and leadership consultancy he founded in 2019.
Through Design In Product, Christian has worked with organisations like NEST Health, EduWorks, and Listen App, and he’s currently working for the State of California as the Product Lead for COVID19.ca.gov and cannabis.ca.gov .
Prior to ascending to the throne…
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May 23, 2022
Susan Weinschenk, PhD - Harnessing Perfectionism and Changing Your Story
Susan Weinschenk shares a deeply personal account of why she’s a behavioural scientist, the role of ethics in design, and how deciding her self-story helped her while battling cancer.
Highlights include:
⭐ How critical is skepticism for making effective design decisions? ⭐ Why hasn’t ethics always been part of the big tech design conversation? ⭐ How do you help people to become comfortable with finding truth? ⭐ Do designers understand what’s ethical and what’s not? ⭐ What story are we telling ourselves that we should change?
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Who is Susan Weinschenk?
Susan is the Founder, CEO and Chief Behavioural Scientist at The Team W, a behavioural science and user experience consultancy and training company, with clients including a few companies you may have heard of before, such as Amazon, Disney and Target.
With her deep knowledge of behavioural science, underpinned by a PhD in Cognitive Psychology, and developed over 35 years in the field, Susan has shared her kno…
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May 16, 2022
Michaela Mora - Building a Bridge Between Market and UX Research
Michaela Mora discusses the challenges of categorising race, why homogenous leadership is bad for businesses, and what UX researchers could learn from market research.
Highlights include:
⭐ Why do we care about and continue to categorise race? ⭐ How does knowing things like race and gender lead to better products? ⭐ What is the most important decision a researcher can make? ⭐ How does the homogenous nature of boards & C-Suites affect design? ⭐ Why do UXers resist getting closer to ‘the business’?
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Who is Michaela Mora?
Michaela is the Founder and President of Relevant Insights, a full-service market and UX research firm that’s on a mission to help companies make profitable business decisions based on outstanding research insights.
Prior to founding Relevant Insights in 2007, Michaela was the Market Research Director for Blockbuster Online 📼, where she was responsible for both qualitative and quantitative consumer and UX research, fielding more than 60 pro…
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May 9, 2022
Katie Swindler - The High Stakes of Life and Death Design
Katie Swindler shares her insights into designing for the human stress response, agency vs. in-house work-life balance, and how the NASA space suits came to be.
Highlights include:
⭐ How has your experience in theatre management served you in design? ⭐ What does good design feedback look like? ⭐ What is the story of the design of the NASA space suits? ⭐ Why is it important for our products to be designed for humans under stress? ⭐ What are the four main ways we can design for the human stress response?
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Who is Katie Swindler?
Katie is an Innovation Design Strategist and Senior Manager at Allstate, the insurance company that has protected American’s from life’s uncertainties, for more than 85 years.
At Allstate, Katie is responsible for the design strategy of the Innovation Department, including the hiring, development and design of the consumer research practice. She is also the bridge between her department and Allstate’s internal design, creative and consu…
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May 2, 2022
Sarah Doody - Getting Serious About Your UX Career
Sarah Doody gives her assessment of UX education, shares how she’s helping UXers to have brave career conversations, and what it’s really like being a creative entrepreneur.
Highlights include:
⭐ Is the lack of standards in UX education a good thing? ⭐ How do you help people to have brave career conversations? ⭐ Does having a strong vision blind you from our customers’ needs? ⭐ How do we help people to slow down and focus on problems first? ⭐ What framework have you used to understand your users better?
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Who is Sarah Doody?
Sarah is the Founder and CEO of Career Strategy Lab, the business she started in 2017 as a 45-minute lunch and learn, that has since grown into a leading career coaching company for user experience professionals.
By helping her clients to develop career skills and confidence, Sarah’s clients have secured jobs at companies including Google, Amazon, American Express, Home Depot, Harvard, Warner Brothers Entertainment and Salesforce.
Sara…
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Apr 25, 2022
David Dylan Thomas - Rising Above Our Biases in Design
David Dylan Thomas shares practical ways of making design more inclusive, reassures us that other people can’t read our minds, and suggests a fresh approach to tackling systemic harms.
Highlights include:
⭐ What is the Illusion of Transparency? ⭐ How do we rise above our biases in design? ⭐ What is an assumption audit and how does it work? ⭐ How do we change bad behaviour without cancelling people? ⭐ What separates bias from the isms - racism, sexism, ageism etc?
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Who is David Dylan Thomas?
David is the Founder and CEO of the appropriately named David Dylan Thomas LLC, the company he established to further his mission to educate people about inclusive design and the role bias plays in our decision making.
The author of “Design for Cognitive Bias”, a book that helps people to understand the logic powering our bias and how to start designing more consciously , AND the host of The Cognitive Bias Podcast, a show with over 100 episodes, David knows a thing or two…
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Apr 18, 2022
Janelle Estes - How to Walk the Customer-Centered Talk
Janelle Estes shares the importance of executive leadership staying connected to customers, and what the best design leaders are doing to successfully scale design research.
Highlights include:
⭐ What do UX researchers need to let go of? ⭐ How can researchers navigate pushback against qualitative research? ⭐ What are the best companies doing to run UX research at scale? ⭐ How important is it for senior management to come face-to-face with customers? ⭐ What are the dangers of unmoderated research?
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Who is Janelle Estes?
Janelle is the Chief Insights Officer at UserTesting, the human insights platform that helps companies to see the world through their customers’ eyes.
At UserTesting, Janelle is the voice of the industry and has significant influence on the product's strategy, key customer relationships, and the definition and delivery of the businesses services.
Before joining UserTesting in 2014, Janelle was a Senior User Experience Consultant at the famous UX…
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Apr 11, 2022
Benny Zuffolini - Working in Design: A Neurodiverse Perspective
Benny Zuffolini bravely breaks down how she's navigating enterprise as a neurodiverse design leader, and shares a formative realisation from facilitating her first design sprint.
Highlights include:
⭐ Should people treat you differently when they find out that you’re autistic? ⭐ Why don’t you wish you were diagnosed as being neurodiverse earlier? ⭐ How important is it for people to tell each other the stories they’re telling themselves? ⭐ Are you concerned that being open about neurodiversity may lead to discrimination? ⭐ What have you learned about effectively facilitating workshops with senior stakeholders?
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Who is Benny Zuffolini?
Benny is a Product Design Director at Pearson, a 176 year old world-leading education company that’s helping people to achieve their potential through physical and digital learning and assessment experiences.
Prior to Pearson, Benny was the Head of Design and Experience at Zego, a UK-based insurtech startup that simplifies the…
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Apr 4, 2022
Amy Jiménez Márquez - Navigating Pivotal Points of Design Leadership
Amy Jiménez Márquez shares her story from designer to design leader, what it was like to design Alexa’s personality, and what’s important when leading people in tough times.
Highlights include:
⭐ How did you navigate the move into design management? ⭐ Can leaders afford to be outwardly less than their best during hard times? ⭐ What was it like meeting Captain Jean Luke Picard (Sir Patrick Stewart)? ⭐ What prevents Alexa from defending herself when she’s being abused? ⭐ What were the principles you used when designing for Alexa?
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Who is Amy Jiménez Márquez?
Amy is a Design Director at Compass, a real estate technology company that’s on a mission to help everyone find their place in the world.
Before Compass, Amy invested four an a half years at Amazon, most of which was as the UX Design Manager for Alexa’s personality. A role that would see her team launch adaptive personalities for celebrities, like Samuel L. Jackson, as well as the “Hey Disney!”…
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Mar 28, 2022
Amy Bucher, PhD and Geoff Alday - Integrating Behavioural Design & Product Design
Amy Bucher and Geoff Alday unpack how they’re integrating their behavioural and product design practices, the ethical considerations of applying behavioural design to AI, and how designers can apply the COM-B model to change user behaviour.
Highlights include:
⭐ How is designing for behaviour change different to other forms of design? ⭐ What are the ethics governing your AI-infused product design decisions? ⭐ How have you integrated product design with behavioural design? ⭐ Has Government use of coercion worked to increase vaccine uptake? ⭐ What is the COM-B model and how can designers us it to affect behaviour?
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Who is Amy Bucher?
Amy is the Chief Behaviour Officer at Lirio, makers of the world-leading behaviour change AI platform that unites behavioural science with artificial intelligence.
Before joining Lirio, Amy was the Vice President of Behaviour Change Design at Mad*Pow.
Amy is also the author of “Engaged: Designing for Behaviour Change”, published…
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Mar 21, 2022
Debbie Levitt - Strengthening and Protecting the Practice of UX
Debbie Levitt pulls no punches as she dismantles bizarre UX job descriptions, over-promising UX boot camps, and UX practices that she believes are unknowingly sabotaging the discipline.
Highlights include:
⭐ Is the practice of UX at odds with the process of Agile? ⭐ How do you grow appreciation for UX without evangelising? ⭐ What important things are students not getting from most UX bootcamps? ⭐ How should UX professionals work with other specialists without ceding status? ⭐ What do “unreasonable and bizarre” UX job descriptions represent?
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Who is Debbie Levitt?
Debbie is the CXO of Delta CX, the business transformation, CX and UX consulting firm through which she helps organisations to improve customer satisfaction, predict and mitigate business risk. It’s also the name of the channel that Debbie hosts on YouTube, where she helps CX and UX leaders to better understand and contend with some of the day-to-day challenges they face
Debbie’s book, “DevOps I…
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Mar 14, 2022
Natalie Hanson, PhD - Design Leadership: Practice, Patience and Pride 🏳️🌈
Natalie Hanson encourages design leaders to play the long-game, challenges designers to be less myopic, and shares the struggle of stepping back from work to focus on her health.
Highlights include:
⭐ Why is it important for design leaders to be patient and persistent? ⭐ How do you tell someone they’re not ready for what they’ve asked for? ⭐ Should other people in our organisations care about users? ⭐ How did Christian Madsbjerg, founder of ReD Associates, help you? ⭐ When and how do you make the case for user research?
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Who is Natalie Hanson?
Natalie is a Principal at ZS, a 12,000 strong global professional services firm with more than 35 years of experience delivering products that create customer and company value.
At ZS, Natalie leads a global human-centred design, research and engineering team of over 250 people. Out and proud since 1986, she is also the executive sponsor of ZS’ global LGBTQ+ community.
Before joining ZS, Natalie was the Senior Directo…
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Mar 7, 2022
Lada Gorlenko 🇺🇦 - Engaging Stakeholders in UX Research (from the archive)
Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.
Highlights include:
⭐️ How do you help your team to let go of perfectionism? ⭐️ Is enterprise UX boring compared to consumer UX? ⭐️ What did you learn studying murderers and drug offenders? ⭐️ How do you involve executives effectively in research? ⭐️ What are we not talking enough about in UX Research?
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Who is Lada Gorlenko?
Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic.
Prior to joining MURAL, Lada was the Director of Experience Research at Smartsheet, where she architected and enabled an organisation-wide customer-obsessed culture, while managing a team of UX researchers that supported 15 product pillars and multiple business units.
An organisational psychologist by training, Lada’s…
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Feb 28, 2022
Sam Ladner, PhD - Better Insights Through Mixed Methods Research
Sam Ladner explores the tension inherent in mixed methods research, why people get so emotional about identity, and the importance of interpretive flexibility in tech.
Highlights include:
⭐ How do the statues on Rapa Nui (Easter Island) illustrate other ways of knowing? ⭐ What two philosophical positions are at odds in mixed-methods research? ⭐ How can researchers become more comfortable engaging with stakeholders? ⭐ What is interpretive flexibility and how does it apply to technology? ⭐ Why are you uncomfortable with a strictly Western way of knowing?
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Who is Sam Ladner?
A sociologist by training, Sam specialises in ethnographic research, design thinking, and strategic foresight, and she has over 15 years of applied research experience, helping companies to uncover the human side of workplace technology.
Currently a Senior Principal Researcher at Workday, Sam is focusing her efforts on understanding how work is changing, and building that insight into Workday’s…
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Feb 21, 2022
Laura Kalbag - Accessible, Inclusive, and Ethical Design
Laura Kalbag calls on businesses using people’s data for profit to examine the ethics of that model, and talks practical inclusive design and digital accessibility.
Highlights include:
⭐ How are accessibility and inclusive design different? ⭐ What does the inaccessible state of the web say about technologists? ⭐ What’s wrong with companies profiting from our behavioural data? ⭐ Why have you gone to great lengths to live up to your values? ⭐ What can we do to help our organisations to make more ethical decisions?
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Who is Laura Kalbag?
Laura is a designer and developer, as well as the Co-Founder of the Small Technology Foundation, a two-person and one-husky, not-for-profit, that strives for a more ethical, more private, and more just technology industry.
From 2016 until December 2021, the Small Technology Foundation made and supported Better, a digital privacy tool for Safari - across Apple’s operating systems.
Laura is also a passionate proponent for creatin…
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Feb 14, 2022
Surya Vanka - Wielding the Transformative Power of Design
Surya Vanka brings his hallmark energy to this conversation about the power of design, the challenges the field faces, and how he’s using Design Swarms to ignite creativity.
Highlights include:
⭐ Why is your mission, “to unleash the design thinker in every person”? ⭐ How is the democratisation of design helping and hurting the field? ⭐ What can seasoned designers learn from design’s growth? ⭐ What is keeping people’s creativity leashed? ⭐ Why is inclusive design important?
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Who is Surya Vanka?
Surya is a design innovator with over 25 years of hands-on experience bringing the design of physical and digital products to life. And through Authentic Design, the studio he founded in 2014, he is on a mission to unlock the creative potential of everyone on the planet.
One of the ways Surya is doing that is through Design Swarms - a democratic design approach - used by organisations like the Clinton Global Initiative, the United Nations, and Global Humanitarian L…
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Feb 7, 2022
Trip O’Dell - The Benefits of Neurodiversity in Design
Trip O’Dell discusses the secret advantages of neurodiversity in design teams, and why it’s an essential ingredient for healthy, effective, and progressive design cultures.
Highlights include:
⭐ Why do you feel connected to Captain Kirk? ⭐ What do we lose when we pressure our children to conform? ⭐ How important is language in normalising neurodiversity? ⭐ What role did accessibility play in Amazon Flex’s Driver Experience? ⭐ How does design storyboarding help to achieve alignment?
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Who is Trip O’Dell?
Trip is a Senior Director of Product Design at Pearson, a 176 year old world-leading education company that helps people to achieve their potential through learning and assessment experiences.
Before joining Pearson, Trip was the Chief Experience Officer at Habitat Logistics, a Y-Combinator backed startup, where he led people, process, and product.
Trip has also worked as a UX designer and design leader for some of the biggest names in tech, including Adobe…
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Jan 31, 2022
William Ntim - Designing a Design Career You Can Be Proud Of
William Ntim shares the story of his journey from Ghana to America, why he’s so focused on mastering time, and what he believes is holding designers back.
Highlights include:
⭐ What can we learn from Ernest Hemingway’s approach to life? ⭐ Why do people find soft skills so hard to master? ⭐ How did losing your job change your professional mindset? ⭐ Is it important for designers to love what they do? ⭐ How do you manage constraints to create work you’re proud of?
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Who is William Ntim?
William is a Senior UX Designer at Paypal where he’s helping to shape the future of the company’s financial products, making it easier for people to send and receive money across the globe.
Before joining Paypal, William was a Senior UX Designer at The Home Depot. There, William owned the end-to-end experiences for B2B Order Management, Purchase History, Cart and Checkout, as well as several other product experiences.
In 2020 William was named LinkedIn’s #1 Top Voice in D…
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Jan 24, 2022
Darren Hood - Are Doubt and Design Thinking Killing Design?
Darren Hood challenges us to learn the history of UX, to beware of snake-oil when assessing training options, and to revisit our thinking on imposter syndrome.
Highlights include:
⭐ How are UX bootcamps and courses impacting the field? ⭐ Why is it important to know the history of UX? ⭐ What’s driving people to declare imposter syndrome? ⭐ Is the popularisation of UX enabling better design practice? ⭐ What does the field of UX need to become more effective?
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Who is Darren Hood
Darren is a Principal Product Designer at Omnicell, the world-leader in pharmacy robotics. There, he champions product design and coaches other designers, cultivating a culture of curiosity, clear communication and collaboration.
Alongside his work as a designer, Darren is helping to prepare the next generation of UXers, serving as an Adjunct Professor at Kent State University and Lawrence Technological University. He is also on the faculty of Harrisburg University of Science and Technology…
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Jan 17, 2022
Jaime Levy - Where Did All the Design Heroes Go?
Jaime Levy shares the importance (and danger ⚡) of putting yourself into your work, how UX going mainstream has changed the field, and wonders, “where are all of our design heroes?”.
Highlights include:
⭐ How is the mainstreaming of UX changing the field? ⭐ Why is it important to put yourself into your work? ⭐ How far do we have to go to create a meaningful career? ⭐ Why did you stop teaching UX design at university? ⭐ How do you reconcile being burned out with being an overachiever?
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Who is Jaime Levy?
Jaime is a world-leading UX and Product Strategist, based in Los Angeles, California. For more than 30 years she has been a pioneer of digital products and services, working for Fortune 500 companies and award-winning agencies, across many sectors.
The author of the best selling book, “UX Strategy: Product Strategy Techniques for Devising Innovative Solutions”, which has been translated into 9 languages and is now in its second edition - Jaime knows a thi…
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Jan 10, 2022
Kate Leto - Improving the EQ of Your Product Org
Kate Leto calls on us to improve the EQ of our product orgs, so that we can improve their performance, our team's happiness, and our own self-awareness.
Highlights include:
⭐ Why do we focus overly on technical product management skills? ⭐ How do you make the business case for investing in Product EQ? ⭐ What mistakes do we often make when interviewing product people? ⭐ How can people come to terms with imposter syndrome? ⭐ How can product leaders avoid their own EQ blindspots?
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Who is Kate Leto?
Kate is the Principal and Founder of Kate Leto Consulting, the vehicle through which she shares her 25 years of expertise in product management, organisational design, culture transformation and personal development with the world.
Before founding her consulting practice, Kate was the Head of Product at Moo.com in London, where she built and led the product management and UX teams responsible for the business’ e-Commerce platform, and premium physical product range.
A r…
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Dec 27, 2021
2021 End of Year Special - Things to Reflect on for the Year Ahead
In this final episode of 2021, instead of an in-depth interview, you’re going to hear a series of short and important messages from a range of previous Brave UX guests.
There's plenty of healthy mind food in this episode, especially as you reflect on the year that's been and contemplate the year ahead.
Stay safe and be well.
And...
Keep being brave!
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
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Dec 20, 2021
Gregg Bernstein - Building a UX Research Practice the Business Values
Gregg Bernstein shares what it takes to build an impactful UX research practice, how to avoid compromising your findings, and why *NSYNC is better than the Backstreet Boys.
Highlights include:
⭐ What role does humility play in being an effective UX researcher? ⭐ Is it dangerous for UX Researchers to be seen as service providers? ⭐ What common business blindspots do UX Researchers have? ⭐ How do you help your team to manage the stress of their roles? ⭐ What difference did the UX of your wife’s cancer care make?
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Who is Gregg Bernstein?
Gregg is a leading voice in the UX Research community 💡 and is currently a User Research Lead at Conde Nast, the media company behind such storied titles as The New Yorker, Wired, Vanity Fair, Vogue, and GQ.
Before joining Conde Nast, Gregg held a number of senior UX research roles, including at Mailchimp and Vox Media. At Vox, Gregg started as the first an only UX researcher and went on to grow a great team, and to become the S…
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Dec 13, 2021
Tracy McGoldrick - Running Research Ops at a Grand Scale
Tracy McGoldrick talks about the challenges of building a Research Ops practice that supports over 100 UX researchers, and how IBM’s increasing the impact of design.
Highlights include:
⭐ How do you know if Research Ops is doing a good job? ⭐ What is the biggest misconception people have about Research Ops? ⭐ How has GDPR and CCPA impacted the Research Ops practice? ⭐ Why is IBM investing hundreds of millions of dollars into design? ⭐ How did you make your massive research repository easy to use?
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Who is Tracy McGoldrick?
Tracy is the Head of UX Research Ops and Design Eminence at IBM in Austin Texas, where she is currently creating the infrastructure to help accelerate IBM’s Cloud and Cognitive Software research practice.
A passionate evangelist for User Experience and Design Thinking, Tracy actively works with all aspects of IBM’s business to grow the relationships and culture that develop awareness, appreciation, and ability in human-centred design practic…
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Dec 6, 2021
Mikkel Michelsen - Designing for Mission Critical Systems
Mikkel Michelsen takes us into the world of UX design for mission critical systems (including the F-35), where users’ lives are quite literally in the hands of the designer.
Highlights include:
⭐ Did you get to fly in an F-35? ⭐ How did it feel to design systems that had direct impact on human life? ⭐ How did you involve users in the design of mission critical systems? ⭐ How do design for the unpredictability of people in high-stress situations? ⭐ How do you manage being both a PM and a Lead UX designer?
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Who is Mikkel Michelsen?
Mikkel is a Product Manager and Lead UX Designer at Systime Solutions, a division of Gyldendal, Scandinavia’s largest publisher.
Before Systime, Mikkel was the Chief UX Designer at Danske Bank, the largest bank in Denmark. He has also held other senior design roles, such as the Head of UX at WhiteAway Group, and Lead UX Designer at eBay Scandinavia.
But, it was Mikkel’s work at Systematic, a provider of mission critical technology…
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Nov 29, 2021
Eva PenzeyMoog - Design for Safety: Considering the Unhappy Path
Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.
Highlights include:
⭐ What is domestic violence and how does it show up? ⭐ How is technology being weaponised by domestic abusers? ⭐ Why can’t our users be solely responsible for their own safety? ⭐ How can designers use archetypes to help safely shape their products? ⭐ How can leaders help their teams to design for safety safely?
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Who is Eva PenzeyMoog?
Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users.
Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency.
Previously, Eva was volunteer domestic violence educator and rape crisis couns…
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Nov 22, 2021
Amy Santee - Money, Ethics, and Building a Meaningful UX Career
Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.
Highlights include:
⭐ Are jobs in UX and other ares of HCD bullshit jobs? ⭐ Why did you write and publish your own code of ethics? ⭐ How do you help people to establish useful career goals? ⭐ What should people considering a career change to think about? ⭐ What can people do when they see something that’s not right at work?
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Who is Amy Santee?
Amy is a Career Strategist & Coach for User Experience Professionals, who want to navigate their own path to success and impact the world for the better.
Through her coaching practice, Amy has helped clients who work at (and have landed jobs at) a wide range of organisations, including Sony, Google, Github, Peloton, Mayo Clinic and the Government of Canada.
Amy’s own career journey has been quite the story, moving from Anthropology in academia, to in-hou…
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Nov 15, 2021
Dan Balcauski - Understanding What Customers Value and Why
Dan Balcauski makes product positioning and pricing easy to understand, and shares techniques for uncovering what customers value and are willing to pay for.
Highlights include:
⭐ What is product positioning and why does it matter? ⭐ How do you know if your product has great positioning? ⭐ Why is it so difficult for companies to build what customers value? ⭐ How do you determine what a customer’s willingness to pay is? ⭐ What can researchers and designers do to increase their impact?
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Who is Dan Balcauski?
Dan is the Founder and Principal Consultant of Product Tranquility, where he helps high-volume B2B SaaS CEO’s to dispel the pricing and packaging illusions that prevent new products from growing to their potential.
A reformed software engineer, that went on to earn an MBA from Northwestern University’s Kellogg School of Management, and become a Head of Product, Dan knows a thing or two about what it takes to create products that serve users and deliver on…
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Nov 8, 2021
Ruth Brown - Seeing Our Blindspots, Bad Habits and Bullshit
Ruth Brown dives deep into group polarisation, challenging us to get out of our echo chambers and to practice the empathy that we preach.
Highlights include:
- Do we still need insiders to call out uninclusive behaviour? - How does our need to be perfect reinforce unhelpful binary perspectives? - How do designers suffer from group polarisation? - Why do companies find it difficult to be truly human-centred? - Is it the job of designers to make the world a better place?
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Who is Ruth Brown?
Ruth is currently a Senior Design Strategist at ANZ, Aotearoa New Zealand’s largest bank. The bank is so large that it employs a fifth of all people who work in finance and holds roughly a third of the country’s home loans on its books.
Before joining ANZ, Ruth was the General Manager of Design Research at Xero, makers of beautiful online accounting software, and arguably New Zealand’s most successful product company, with nearly 3 million subscribers and revenues of over $600M US.…
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Nov 1, 2021
Indi Young - Listening Deeply to Understand the Problem Space
Indi Young challenges us to unlock the potential of the problem space, to be business-wise when engaging with stakeholders, and to listen deeply to learn peoples’ purposes.
Highlights include:
- Why are we so obsessed with solutions in software? - What do we need to ask ourselves before running research? - Can we expect business stakeholders to trust qualitative data? - What does it mean to listen deeply and why is it important? - Is Big Tech morally bankrupt?
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Who is Indi Young?
Indi is an independent qualitative data scientist, problem space researcher, coach and consultant. She’s also a globally recognised leader in inclusive product strategy and author, and if you’ve used opportunity maps and mental model diagrams - you can thank Indi.
Her books, Practical Empathy and Mental Models, have helped design and product people around the world to create more human-centred experiences and to understand - in practical terms - what it means to put people before technology.…
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Oct 27, 2021
Introducing Brave UX with Brendan Jarvis
Unpacking the stories, learnings and expert advice of world-class UX, design and product management professionals, Brendan Jarvis is on a mission to help you to create better products.
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Oct 25, 2021
Lisa Maria Marquis - The Harm Hiding in Our Information Architectures
Lisa Maria Marquis encourages us to be better designers by thinking more deeply about the decisions we’re making and their potential for harm.
Highlights include:
⭐ What are some harmful IA decisions that we're making? ⭐ Why is Information Architecture undervalued and under-practiced? ⭐ How do we actively build a safe and trusting relationship with users? ⭐ Why do gender categories cause some people to lose their minds? ⭐ Is it possible for us to completely avoid our work causing harm?
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Who is Lisa Maria Marquis?
Lisa is the Principal of The Future is Like Pie, an independent Information Architecture and Content Strategy consultancy that’s on a mission to make it easier for people to find, understand, and act on information on the web.
Through her consultancy, Lisa regularly works with well-known agencies, such as Happy Cog and Brain Traffic. She also works directly with organisations such as Autodesk, the University of California, and Egghead.io.
Lisa is als…
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Oct 18, 2021
Jane Austin - From Designer to Executive Design Leader
Jane Austin speaks openly about the twists and turns of her journey from designer to executive-level design leader, and reminds us that it’s okay to be both vulnerable and assertive.
Highlights include:
- How do you help people to be more comfortable with being wrong? - Why is it important to find your voice as a design leader? - How does “strong opinions loosely held” work in practice? - Why is it so important to do qualitative UX research? - How are you helping other women to succeed in the business world?
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Who is Jane Austin?
Jane is the Chief Experience Officer at Digitas UK, where she’s been charged with creating best-in-class connected experiences for the agency’s clients.
Before Digitas, Jane was the Chief Design Officer for Flo Health, the company behind one of the world’s most popular apps for helping women to take control of menstruation.
From late 2018 to late 2020, Jane was the Director of Product Design at Babylon Health, where she led a global tea…
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Oct 11, 2021
Dan Brown - Essential Mindsets for Being an Effective Designer
Dan Brown dives into the world of creative and collaborative mindsets, the importance of self-reflection in UX, and why we shouldn’t be too rigid in our design process.
Highlights include:
- Which battles need to be fought in design and which don’t? - Why do we need to develop better Information Architecture skills? - Do we rely too much on established design processes? - What does it mean to be assertive in a positive way? - Can you admit that you don’t know and still be seen as an expert?
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Who is Dan Brown?
Dan is the Co-Founder and Principal of EightShapes, a user experience consultancy based in the Washington DC area, whose clients have included large enterprises like Capital One, 3M, and Sprint, as well as tech giants such as Google, eBay and Cisco.
Dan is the creator of “Surviving Design Projects”, a game that helps teams to improve their conflict management skills, as well as the incredibly useful “Information Architecture Lenses”, a deck of cards that…
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Oct 4, 2021
Jon Deragon - Leading UX Design in Vibrant South East Asia
Jon Deragon shares with us his UX design leadership journey in South East Asia, how to engage more effectively with stakeholders, and why we mustn’t let life pass us by.
Highlights include:
- How are UX designers like music composers and ER doctors? - What is it like being a Westerner living and working in Vietnam? - How do you get past “no” from other stakeholders? - What characterises a product that is alive versus one that is dead? - How do you get past your ego when things aren’t going well?
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Who is Jon Deragon?
Jon is the Head of Design at FPT Software in Ho Chi Minh City, one of Vietnam’s largest IT services companies, with over 20,000 employees.
When Jon joined FPT in May 2020, the business was heavily engineering focused and design was only practiced informally. Now, after what must have been a wild ride, he leads a practice of over 50 talented designers.
Before joining FPT Software, Jon held several Head, and Director level UX positions at a number of to…
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Sep 27, 2021
Koji Pereira - Living and Designing Outside the Comfort Zone
Koji Pereira tells his inspiring story of becoming a senior design leader for some of the world’s hottest tech companies, against all the odds.
Highlights include:
- What’s enabled you to swim and not sink in tough situations? - Why was Google’s Orkut social network sunset? - How can we make our products work for people who have low literacy? - What hard lessons did you learn leading a startup? - How did your team discover the idea for Files by Google?
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Who is Koji Pereira?
Koji is the host of the Cells & Pixels podcast and has recently joined Twitter, as a Senior Product Design Manager. There, he leads a talented team that is helping users to discover and find content, and other people that they care about on the social network.
Before Twitter, Koji was the Head of Design at Lyft Business. He also spent nearly a decade at Google, including roles as Head of Design for Google’s original social network (Orkut) and Head of Design for the Curator Team, which included th…
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Sep 20, 2021
Rich McCoy - Overcoming Fear and Leaning Into Creativity
Rich McCoy unpacks some formative experiences from the Kalahari Desert, how we can conquer our creative fears, and why designing lean creates value faster.
Highlights include:
- How has growing up in the Kalahari Desert shaped you? - What does it mean to “get primal” with design? - How do we get over our fear of showing our work? - What are some clues that product teams are out of alignment? - How has Dyslexia influenced your creative practice?
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Who is Rich McCoy?
Rich is the Design Lead on Flying Blue, the loyalty rewards programme for KLM & Air France. Currently he’s managing to do that role working remotely, from the confines of a cupboard underneath a flight of stairs in New Zealand.
Before KLM & Air France, Rich was a Senior Manager of Design at Nationwide Building Society, in the United Kingdom. He also spent a number of years at Trade Me, New Zealand’s version of eBay, where he was a Design Lead responsible for the creative wellbeing of 13 other designers.
R…
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Sep 13, 2021
Sachi Taulelei - How Design’s Lack of Diversity Fuels Systemic Racism
Sachi Taulelei shares what it’s like to interview people at the end of their lives, why research methods need to adapt to cultural context, and the heavy cost of poor diversity in tech.
Highlights include:
- What is it like interviewing people at the end of their lives? - How is researching with Pasifika peoples different? - How have Pasifika been impacted by rapid digitisation? - Why is diversity important on product teams? - How are our biases in tech shaping a worse world?
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Who is Sachi Taulelei?
Sachi is the Design Centre of Expertise Lead (Head of Design) at ANZ, Aotearoa New Zealand’s largest bank. How large is large I hear you ask? ANZ represents 1% of New Zealand’s GDP, and employs 1 in 5 people who work in finance in New Zealand.
Her contributions have been recognised with Gold at the New Zealand Best Design Awards, and she has shared her knowledge at events such as UX Homegrown. Sachi also mentors Masters of UX Design students at the Wellington ICT Graduate…
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Sep 6, 2021
Bob Baxley - Design is Much More than a Job
Bob Baxley reflects on his time as a design leader at Apple, why no one can name a famous product designer, and the importance of having conviction in your ideas.
Highlights include:
- What was it like presenting design work to Steve Jobs? - Is a job in design more than a means to an end? - Why was Dr. Seuss trying to kill Dick & Jane? - What role does humility play in supporting ideas? - How can you present design effectively to senior executives?
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Who is Bob Baxley?
Bob is a design executive who lives and works in Silicon Valley. He is currently the SVP of Design & Experience at ThoughtSpot, a business intelligence and data analytics platform.
Prior to ThoughtSpot, Bob was Head of Product Design at Pinterest where he built, led, and managed a multifaceted design team, responsible for both the consumer and business facing aspects of the product.
Bob also spent over eight years at Apple, where he served in senior leadership roles for Apple’s retail and e-commerce teams.…
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Aug 30, 2021
Uday Gajendar - Increasing Your Influence and Impact as a Designer
Uday Gajendar dives deep into what it takes for enterprise design leaders to thrive, and calls on all designers to amplify human virtues through their work.
Highlights include:
⭐ How is designing a political act? ⭐ What is meta design and why does it matter? ⭐ How can agile and design coexist to the benefit of all? ⭐ Why do people want to kill your ideas and how to protect them? ⭐ What are the three levels of design craft you need to master?
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Who is Uday Gajendar?
Uday is a UX Architect at Automation Anywhere, a San Jose, California based company that develops world-leading robotic process automation software.
Across his 20 year career, Uday has wrestled with design challenges in enterprise, startup, and agency contexts, including for well-known companies such as Adobe, Frog Design, Facebook, Netflix, LinkedIn, PayPal and Cisco.
Uday is a regular speaker at popular conferences and events, such as SXSW, UX Australia, and IxDA Interaction. He has also taught intera…
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Aug 23, 2021
Lada Gorlenko - Engaging Stakeholders in UX Research
Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.
Highlights include:
- How do you help your team to let go of perfectionism? - Is enterprise UX boring compared to consumer UX? - What did you learn studying murderers and drug offenders? - How do you involve executives effectively in research? - What are we not talking enough about in UX Research?
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Who is Lada Gorlenko?
Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic.
Prior to joining MURAL, Lada was the Director of Experience Research at Smartsheet, where she architected and enabled an organisation-wide customer-obsessed culture, while managing a team of UX researchers that supported 15 product pillars and multiple business units.
An organisational psychologist by training, Lada’s research career began by…
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Aug 16, 2021
Steve Fisher - Content, Complacency & Courage
Steve Fisher opens up about the importance of diversity in technology, the challenges of design leadership, and the role conflict plays in making change.
Highlights include:
- How do you ensure diversity at the Design & Content Conference? - Is conflict still the key in achieving positive momentum? - How can new design leaders make a more effective start? - What do you look for when hiring junior designers? - How do you help others to understand the value of design?
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Who is Steve Fisher?
Steve is the Head of Product Design at Zipline, a San Francisco-based store operations platform that’s designed to improve the lives of retail workers. He is also the Founder and Producer of the Design & Content Conference. A world-class event that’s been held annually since 2015.
Before joining Zipline, Steve was the Head of Design and Senior Director of Strategic Programs at TELUS, one of the largest telcos in Canada. There, he was responsible for developing design culture and practic…
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Aug 9, 2021
Dave Malouf - Defending Design in Agile Environments
Dave Malouf gets real about the role of DesignOps, how to protect design from errant efficiency seekers, and the challenge of designing in agile environments.
Highlights include:
- What is the value of design? - Why are we confused about what design is? - What can design leaders do to better articulate the value of design? - How can designers play to their strengths and stay relevant? - Is DesignOps about making design more efficient?
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Who is Dave Malouf?
Dave is a veteran of digital design and a globally recognised design leader. He is also a pioneer of the field of Design Operations. In fact, he’s widely credited as the person who came up with the abbreviation DesignOps.
Across his 27 years in the field, Dave has held senior design leadership positions at well known enterprise companies such as Rackspace, Hewlett Packard, and Digital Ocean. He is currently the Director of Design Operations at Teladoc.
Dave was a Co-Founder and Board Member of the Interaction Design Ass…
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Aug 2, 2021
Laura Faulkner, PhD - UX Is Hard and That’s a Good Thing
Laura Faulkner gives a passionate and practical overview of how to frame decision risk, develop better stakeholder relationships, and do research that matters.
Highlights include:
- Why is UX hard? - How can you frame risk to make better decisions? - What is an intake conversation and why do they matter? - How can we improve our chances that stakeholders will take action? - What is vital to get right in UX and what don’t we need to worry about?
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Who is Laura Faulkner?
Laura is the Head of Research at Rackspace Technology, where she leads the team responsible for helping the organisation to make better decisions through qualitative and quantitative research.
Starting out in the early 90s as a technical writer, Laura went on to build extensive experience as a researcher, design lead and program manager for the University of Texas at Austin’s, Applied Research Laboratories, and Institute for Advanced Technology.
Laura has been the International Conference Co-Chair of the…
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Jul 26, 2021
Peter Morville - Are We Misusing our UX Design Skills?
Peter Morville thoughtfully unpacks the lessons he’s learned in his 25 years in the field, and calls for the community to unite and make the world a better place.
Highlights include:
- Is UX compatible with capitalism? - Are we misusing our gifts as UX and product people? - Peter’s advice for those of us trying to be perfect practitioners - How do we most effectively get stakeholders onboard with our work? - Can we fix the systems that have been used to classify and divide us?
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Who is Peter Morville?
Peter is a pioneer of the fields of information architecture and user experience, and the author of five best-selling books, Information Architecture for the World Wide Web (also known as the Polar Bear Book and the IA Bible), Intertwingled, Search Patterns, Ambient Findability and Planning for Everything.
Before setting up Semantic Studios in 2001, Peter was the CEO of Argus Associates, where - along with Louis Rosenfeld, whom he also co-authored the Polar Bear Book with -…
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Jul 19, 2021
Sheri Byrne-Haber - Giving a Damn About Accessibility
Sheri Byrne-Haber brings the fire on ableism and makes a clear and compelling case for why we all need to give a damn about accessibility.
Highlights include:
- What is accessibility and why does it matter? - How do you ensure that your design system is accessible? - Why do corporate diversity initiatives very rarely include people with disabilities? - What is Sheri’s message to people who ask to see a business case for accessibility? - What do you need to know about doing user research with people with disabilities?
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Who is Sheri Byrne-Haber?
Sheri is a world-leading expert in, and evangelist and advocate for making the world a more accessible place for people with disabilities, best known for launching digital accessibility programmes at multiple Fortune 200 companies, including McDonald’s, Albertsons, and VMware.
A prolific writer on disability and accessibility, Sheri has published over 120 articles on Medium, reaching over half-a-million readers. Her effort, talent…
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Jul 12, 2021
Chui Chui Tan - The Fundamentals of Cross-Cultural UX Research
Chui Chui Tan guides us through some of the fundamentals of cross-cultural UX research and shares some challenging stories from the field.
Highlights include:
- Where do you start when trying to understand another culture for your product? - How do you look after yourself when experiencing intense situations in the field? - What are the ethical considerations when studying people from less wealthy cultures? - What role does politics play when serving the people of another culture? - How do we navigate cross cultural complexity within our own countries?
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Who is Chui Chui Tan?
Chui Chui is the Founder and Director of Beyo Global, where she focuses on bringing organisations closer to their global customers. Her clients include companies such as Marriott, Spotify, Netflix, BBC and Google.
Before starting Beyo Gobal in 2017, Chui Chui was Experience Strategy Director for CXPartners, a UK-based experience design consultancy, where she led engagements for clients such as Asana and…
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Jul 5, 2021
Jane Davis - Equipping Product Teams to Run Effective UX Research
Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products. Highlights include: - What can grizzly bears teach you about effective leadership? - How do UX researchers get product managers to listen to them? - What is the identity crisis facing UX Research? - How do we ensure that product teams are doing valid research? - What should junior UX researchers focus their efforts on? ====== Who is Jane Davis? Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products. Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs. Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before bec…
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Jun 28, 2021
Varun Murugesan - Becoming a Fruitful UX Researcher
Varun Murugesan thoughtfully unpacks the highs and lows of UX research, and tells us why it’s important to be a fruitful researcher. This episode includes:
How has Karate shaped Varun’s UX research practice? What three methods are essential for UX researchers to master? How do you know when you’ve done enough research?
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Who is Varun Murugesan?
By day, Varun is an Associate Research Manager at Best Buy, one of the world’s largest retailers of consumer electronics. By night he is the Co-Founder and Head of Research of Apple & Banana, the UX research community he started with his two brothers.
Apple & Banana helps to educate both non-researchers, such as PMs, designers, and engineers, as well as new UX researchers, on how to improve their research skills through simple, insightful, and well designed content.
Before Best Buy, Varun was a UX Researcher at Facebook. There, he helped the business to understand the future of Facebook Groups, a product that - at the time - h…
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Jun 21, 2021
Toby Delamore - Unlocking the Potential of Product People
Toby Delamore speaks about the importance of coaching, mentoring and peer learning for product professionals, and shares ideas on enhancing collaboration. This episode includes:
What is COLAB and what problem is it seeking to solve? Why is it important for team members to be aligned on outcomes? How can you get a difficult stakeholder onboard with your ideas?
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Who is Toby Delamore?
Toby is the Co-Founder of COLAB, a global community of hand-picked product professionals, who are committed to life-long learning.
Toby is also a Product Manager at Xero, where he provides product leadership to a cross-functional team of over 20 talented people, as part of a global small business accounting product that is used by over 2 million people.
Before joining Xero, Toby was a Product Manager at Roam Digital, one of New Zealand’s largest and leading full-service digital consultancies. He also invested several years at Trade Me, New Zealand’s equivalent of eBay.
======
Find Toby here…
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Jun 14, 2021
Carlos Gonzalez de Villaumbrosia - Growing the Next Generation of Product Managers
Carlos Gonzalez de Villaumbrosia speaks frankly about his entrepreneurial journey, and shares what it takes to make it as a product manager. This episode includes:
What traits or mindsets to successful product managers share?
How can product managers most effectively demonstrate their value?
Why is the Product School community so important to Carlos?
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Who is Carlos Gonzalez de Villaumbrosia?
Carlos is the Founder and CEO of Product School, the world’s largest and leading provider of product management training, delivering over 200 courses and 1,000 events a year! It is also the world’s largest product management community, with over 1 million members.
In 2017, Carlos co-authored and published The Product Book, a guide for becoming a great product manager. Since its release, it has been downloaded over 200,000 times, and translated into four languages.
Before starting Product School, Carlos was founded Floqq, which became the largest online education market…
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Jun 7, 2021
Jared Spool - Making the Case for Increasing UX Maturity
Jared Spool asks whether organisations can really afford the cost of bad UX, and shares some practical methods for increasing design literacy. This episode includes:
What is the UX tipping point and how do we get our organisations there?
How do you make the business case for investing in UX and UX research?
What is immersive exposure and why is it critical for building design capability?
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Who is Jared Spool?
Jared is Co-CEO and Maker for Awesomeness - yes, that’s his actual job title - at CenterCentre, the user experience design school that he co-founded in 2012. Through CenterCentre, Jared is helping to create the next generation of industry-ready user experience designers.
In 1988, Jared founded User Interface Engineering (often referred to in UIE), a UX consultancy that for nearly 28 years conducted primary research, on how to create great user experiences through delightful products and services.
Jared is a regular blogger, media-commentator, and the aut…
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May 31, 2021
Teresa Torres - Enabling Continuous Product Discovery
Teresa Torres provides a clear and compelling argument for continuous discovery, and shares practical approaches for making it happen. This episode includes:
What is continuous discovery and why is it important?
How do you design great customer interview questions?
Why do teams find it difficult to truly solve customer problems?
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Who is Teresa Torres?
Teresa is an internationally acclaimed author, speaker, product discovery coach, and is the principal of Product Talk.
She has worked with hundreds of product teams, at companies of all sizes, including Spotify, CapitalOne and Snagajob. Teresa has also trained over 7,000 people in how to conduct world-class product discovery.
Teresa holds a BA in Symbolic Systems from Stanford University, and a Master of Science in Learning & Organisational Change from Northwestern University.
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Find Teresa here:
LinkedIn: https://www.linkedin.com/in/teresatorres/
Website: https://www.producttalk.org/
Twitter: https:/…
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May 24, 2021
Whitney Quesenbery - Strengthening Democracy Through Design
Whitney Quesenbery makes the case for strengthening democracy through design, and shares how she’s making this happen. This episodes includes:
What is Civic Design and why is it important?
How is democracy a design problem?
What impact can good design have on elections?
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Who is Whitney Quesenbery?
Whitney is the co-founder and Director of the Center for Civic Design - a non-profit UX consultancy, working to "ensure voter intent through design". She serves on numerous advisory boards, including The Center for Tech and Civic Life, VotingWorks, and The Participatory Budgeting Project.
And, among many other things, she is also the co-creator of the first course on Election Design, for the University of Minnesota and the author of three books on UX.
Before starting the Center for Civic Design, Whitney invested over 23 years solving complex problems, as a consulting UXer, for organisations like the National Cancer Institute, the New York Times, and Sage Software.…
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May 17, 2021
Andrew Tokeley - Creating the Conditions for Great Product Leadership
Andrew Tokeley (Tokes) shares the importance of a clear strategy, a collaborative culture and outstanding leadership in enabling product success, including:
How do you build great relationships with others, without doing everything they ask for?
Although strategy is hard to define, what does a good one look like in practice?
Why is Product Management the art of managing disappointment?
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Who is Tokes?
Tokes is one of New Zealand’s most respected independent product leadership coaches, advisors, and community builders. Back in 2009, he joined Xero, the cloud-based accounting platform, as their first product manager. Over the following six years, he went on to scale the product team from 20 people, in a single office, to over 400 people, across six offices, in 4 countries.
Tokes is the founder of the country’s first Product Tank meetup, which he still coordinates, and that now has over 2,000 members. He also recently he become the operating partner responsible f…
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May 10, 2021
Robbie Allan - Influencing Without Authority in Product Management
Robbie Allan gives a frank account of what it takes to succeed, as a product manager, at some of the world’s best product companies, including:
Why did Robbie create virtual unicorns at Zynga and what impact did they have?
How does a product manager achieve great outcomes without direct control?
Why should you care about jobs users are doing that are not central to your product?
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Who is Robbie Allan?
Robbie was, until recently, a Group Product Manager at Intercom, the world’s leading business conversation platform, where he was responsible for a product portfolio worth over $100 million in ARR. Prior to joining Intercom, Robbie led the mobile product team at Survey Monkey.
Robbie holds an MBA from UC Berkley and his writing on Product Management has been featured in Forbes, Fortune, AdWeek, USA Today, and on the front-page of Reddit.
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Find Robbie here:
LinkedIn: https://www.linkedin.com/in/robbieallan/
Twitter: https://twitter.com/robbiedig…
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May 3, 2021
Louis Rosenfeld - Breaking Out of Silos and Moment Prisons
Lou Rosenfeld, UX’s master publisher, curator and convener, and founding mind of the discipline of information architecture, reflects on 30 years in the field, including: ⭐️ Why has Lou made it his life’s mission to bring people together? ⭐️ What advice does Lou have for prospective authors, before they start writing? ⭐️ What is a moment prison and how do you get out of one? ====== Who is Louis Rosenfeld? Lou is the Founder and Publisher of Rosenfeld Media, a company responsible for surfacing and sharing the expertise of dozens of world-class UXers through publishing their books, curating specialist communities, and convening global conferences. He is also widely considered to be one of the founders of Information Architecture, a result of being a co-author of “Information Architecture for the World Wide Web” - often referred to as the “IA Bible”. ====== Find Lou here: LinkedIn: https://www.linkedin.com/in/louisrosenfeld/ Twitter: https://twitter.com/louisrosenf…
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Apr 27, 2021
Benjamin Humphrey - Leaving Atlassian to Start Dovetail
Benjamin Humphrey shares the highs, lows and in-betweens of leaving Atlassian to start Dovetail. A frank account of product entrepreneurship.
Why did Dovetail choose to shift bootstrapping to VC funding?
What is Benjamin not willing to compromise on as Dovetail grows?
How does Benjamin manage self-doubt and other people‘s expectations?
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Who is Benjamin Humphrey?
Benjamin is the co-founder and CEO of Dovetail, the elegant, fast-growing and cloud-based research repository, collaboration and analysis platform. Before founding Dovetail, Benjamin was a Lead Designer at Atlassian, Australia’s most well-known and most successful software-as-a-service company. Benjamin also invested time at AVOS, a company led by YouTube co-founders Chad Hurley and Steve Chen.
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Find Benjamin here:
Website: https://humphreybc.com/
LinkedIn: https://www.linkedin.com/in/humphreybc/
Twitter: https://twitter.com/humphreybc
Dovetail:
Website: https://dovetailapp.com/
Blog:…
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Apr 20, 2021
Kate Towsey - Scaling Research Ops: Lessons Learned
Kate Towsey shares some of the experiences that have shaped her career and goes deep into the research ops journey she’s been leading at Atlassian.
Why did Kate leave contracting in London for a gig at Atlassian's Sydney office?
How did an early mistake help Kate to find the key to scaling Research Ops?
What is Kate’s Candy Floss vs. Carrots theory of research?
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Who is Kate Towsey?
Kate is the Research Ops Manager at Atlasssian, and the founder of the 8000+ strong ResearchOps Community. Before moving from London to Sydney in 2018 to join Atlassian, Kate pioneered Research Operations at the UK’s Government Digital Service (GDS), where she designed and delivered their first user research lab, AV repository and participant panel. Kate is currently writing a book called “Research At Scale: The Research Operations Handbook”, which will be published by Rosenfeld Media sometime in 2022.
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Find Kate here:
Website: http://www.katetowsey.co.uk/
LinkedI…
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Apr 13, 2021
Stephanie Marsh, PhD - Research Ops for Global Teams
Dr. Stephanie Marsh unpacks a range of important UX research and research ops topics, as well as her experience of being bullied in the work place (that’s brave).
Why did Stephanie move from UX Research into Research Ops?
How do you decide what to focus on when starting with Research Ops?
What are some behaviours to watch out for at work that might be bullying?
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Who is Stephanie Marsh?
Stephanie is the UX Research Operations Manager at Springer Nature Group - the 175 year old publisher of the world-renowned Nature journal, as well as Scientific American. Before joining Springer, Stephanie was the Head of User Research and Analysis at the United Kingdom’s Government Digital Service. She is the author of “User Research: A Practical Guide to Designer Better Products & Services”, an incredibly useful reference for researchers.
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Find Stephanie here:
Medium: https://slmarsh81.medium.com/
LinkedIn: https://www.linkedin.com/in/stephanie-marsh-505b7719…
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Apr 6, 2021
Marty Cagan - Empowering Your Product Teams
Marty Cagan, the legendary product management coach, thinker and author, shares his story and his thoughts on what it takes to build great products, including:
What does Marty ask CEOs when they call him with a product management problem?
What’s the difference between a team that’s empowered and one that isn’t?
How do you know if someone is an asshole or if they just think differently?
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Who is Marty Cagan?
Marty is one of the - if not the - most influential people in product management. He is the author of two incredibly successful books - Inspired and Empowered - both of which are essential reading for people in product. Before founding the Silicon Valley Product Group in 2002, Marty held senior leadership roles at HP, Netscape and eBay, where he worked closely with some of the most well-known names in technology, including Ben Horowitz and Mark Andreessen.
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Find Marty here:
Website: https://svpg.com/
Blog: https://svpg.com/articles/
LinkedIn:…
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Mar 29, 2021
Kanhika Nikam - Is Bias in UX Research Always Bad?
Kanhika Nikam speaks about the challenge researchers face when trying to be without bias while also being human, plus much more!
What was it like being mentored by David Kelly, founder of IDEO?
How can you identify your bias when working on a project?
What are foundational values and what are heightened values?
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Who is Kanhika Nikam?
Kanhika is the Experience Design and Research Lead at Springload, one of New Zealand’s largest digital experience agencies. She holds a Bachelor of Design, from MIT Institute of Design in Pune, India, as well as a Masters of Design from Stanford University. Kanhika has tackled many interesting and challenging design problems, including voice-assisted healthcare systems, airplane cabin experiences, and educational tools for preschoolers.
Correction: Kanhika has 10 years of experience, not 12.
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Find Kanhika here:
Website: http://www.kanhika.com/
LinkedIn: https://www.linkedin.com/in/kanhika/
Twitter: https://twitter.com/…
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Mar 22, 2021
Steve Krug - Why Our Work in UX Will Never Be Done
Steve Krug reflects on 30+ years of contribution to the field of UX, including two best-selling books, in this wide-ranging conversation.
How did Steve’s present the findings of his first UX research report?
What is the greatest usability challenge we face as a society?
What has Steve realised about procrastination?
Who is Steve Krug?
Steve is a former usability consultant and author of the world-famous UX book, “Don’t Make Me Think: A Common Sense Approach to Web (and Mobile) Usability”, which is now in its third edition and has sold over 600,000 copies - in 20 languages. For over 25 years Steve worked as as usability consultant, through his firm Advanced Common Sense, where he helped clients including Apple, Bloomberg, Lexus, NPR, and the International Monetary Fund, to remove friction from experiences.
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Find Steve here:
Website: http://stevekrug.com/
Twitter: https://twitter.com/skrug
======
Thank you for tuning in! If you liked what you s…
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Mar 8, 2021
Marisa Sires - Creating a Customer-Centred Product Culture
This is a special archived episode of Brave UX.
Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including…
⭐️ How does Marisa enable her team to make great products? ⭐️ What is the greatest risk to the success of a product? ⭐️ How can women in tech better navigate the landscape to succeed?
======
Who is Marisa Sires?
Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP of Product at BuildingLink.
A wickedly sharp product leader, in 2011 Marisa joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product.
Marisa is also a strong voice and helping hand for women in technology. She actively mentors other women through several organisations, including as a founding member of CHIEF.
======
F…
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Mar 1, 2021
Laura Klein - Maximising the Value of Lean UX
Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including…
⭐️ Why do organisations resist UX research?
⭐️ What needs to be in place to maximise the value of UX?
⭐️ How did Eric Ries (author of The Lean Startup) shape her thinking?
⭐️ Do teams have to be happy to be effective in making great products?
⭐️ What do user researchers need to understand about product managers?
Who is Laura Klein?
Laura is the Principal of Users Know and one of the most well known personalities in the worlds of UX and product. She has worked as a UX designer, product leader and engineer. Laura is the author of “UX for Lean Startups” and “Build Better Products” and the co-host of the podcast “What Is Wrong With UX”. Both of her books have had a profound impact on the way that product people go about creating value for users and their organisations.
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Find Laura here:
LinkedI…
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Feb 22, 2021
Paul Stonick - The Pragmatic Punk’s Guide to Leading Design
Paul Stonick shares with us some of the lessons he’s learned in over 20+ years leading design teams at large companies, including…
What is Paul’s advice to new or aspiring design leaders?
How important is the language we use in enabling positive change?
What are the essential ingredients for radical innovation in a corporate environment?
Who is Paul Stonick?
Paul is a seasoned user-centred design leader and a self-described creative maverick. He has held senior design leadership positions at Avon, Viacom, Dressbarn, Barclays Investment Bank and, most recently, The Home Depot. At The Home Depot, Paul and his team were responsible for the world’s fifth largest e-commerce site, as well as the digital extensions of that business, including the consumer facing mobile app, rated the #1 mobile app in retail by Forrester in 2019.
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Find Paul here:
LinkedIn: https://www.linkedin.com/in/stonick/
Website: https://www.paulstonick.com/
Twitter: https://twitter.com…
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Feb 15, 2021
Ryan Rumsey - Taking Your Design Career to the Next Level
If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including:
⭐️ What is the crucial question do all designers need an answer for? ⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently? ⭐️ Why do designers feel uncomfortable about money? ⭐️ What should you do if you feel stuck in your career?
======
Who is Ryan Rumsey?
Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called Business Thinking For Designers.
======
Find Ry…
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Feb 8, 2021
Steve Portigal - The Future of User Research
Why should researchers stop focusing on problems and start focusing on people? What is important for user researchers to know about bias (their bias)? And why does Steve have a museum of foreign groceries in his home? In this episode we take a deep-dive with Steve Portigal into how he thinks about research, the struggles he sees internal research teams going through, and how he’s adapting to changes in the industry.
Steve is one of the most experienced, effective and well known user researchers on the planet. In his 20+ years as Principal of Portigal Consulting, he has run research studies - interviewing hundreds of people - for organisations such as eBay, Hewlett-Packard, Microsoft, Nike, PayPal, and Sony. Steve’s a regular blogger and podcaster, as well as the author of two widely praised books on user research - “Interviewing Users” and “Doorbells, Danger, and Dead Batteries”.
======
Find Steve here:
LinkedIn: https://www.linkedin.com/in/steveportigal/
Webs…
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Jan 18, 2021
Jon Bell - The Importance of Practice, Passion, and Patience
What’s better, the Internet that was or the Internet that is? How can adopting a ‘designers mindset’ break the extremes of denial and despair? How do you introduce news that disagrees with the status quo, without getting fired? John Bell gives his perspectives on some tough topics and more. If you are interested in addressing disinformation and abuse on social media, there’s also something special in here for you.
Jon is a product designer who has worked for some of the most well-known tech companies in the world. While at Microsoft, Jon was the Senior UX Design Lead for Windows Phone’s first party apps. At Twitter he dedicated himself to making the app more accessible and led the design for features aimed at reducing abuse and disinformation. Jon recently joined Replay.io, as the Founding Designer, a startup building a new generation debugger.
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Find Jon here:
LinkedIn: https://bit.ly/2KAdjZp
Blog: https://jonbell.medium.com/
Website: http://lot23.com/
Des…
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Jan 11, 2021
Corinna Stukan - Using Metrics to Make Better Product Decisions
What’s the secret to growing an amazing PM practice in just 5 years? How do you find your product’s North Star? How can analytics help you to identify behaviour to explore with UX research? Corinna Stukan, type-A super German, shares with us her answers on to above questions and much more. If you’re an aspiring product manager or a UX researcher who wants to understand product managers better, this is for you!
Corinna is the VP of Product at Roam Digital, one of New Zealand’s largest and most awarded full-service digital consultancies. In just five short years, Corinna went from the only product manager to leading a product management team of 17 people. Having been both a developer and a UX designer, before becoming a product manager, Corinna brings a unique mix of experience to this conversation and to her practice.
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Find Corinna here:
LinkedIn: https://www.linkedin.com/in/corinna-stukan/
Blog: https://www.productandsystems.com/
Twitter: https://twitter.com/s…
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Dec 13, 2020
Luke Hay - Making the Most of Analytics in UX Research
What research problems can analytics help you to solve? How can you avoid biasing quantitative data? And, is there any reason to return to moderated in-person testing when COVID-19 is over? Luke Hay shares with us his perspectives on those questions.
Luke is the User Research Director at Fresh Egg, in Brighton (UK). He also consults privately. As someone with a keen appreciation for analytics in UX research, Luke provides highly regarded training on the subject. He’s even written a book about it, “Researching UX: Analytics”, that was published in 2017. Luke’s mission is to help UXers to make a significant and measurable impact through their work.
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Check Luke out here:
Website: http://www.lukehay.co.uk/
Twitter: https://twitter.com/hayluke
LinkedIn: https://www.linkedin.com/in/hayluke/
Medium: https://medium.com/@hayluke
Researching UX: Analytics
Learn more at: http://www.lukehay.co.uk/the-book/
Available for purchase from:
* Sitepoint - https://…
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Dec 4, 2020
Phil Gordon - Leading UX Research Teams in the Trenches
What is the essential ingredient for effective research? How can you approach difficult conversations with team members? What is the difference between having empathy and sympathy for users? Phil Gordon shares his thoughts on those questions and more, in an episode that’s a must watch if you’re managing (or about to manage) other UX researchers.
Phil is a Product Insights Manager at Spotify in New York, where he is responsible for a team of researchers and data scientists. He has over 13 years experience in UX research, which has taken him many places, including big tech, startups, luxury goods, agency, and a stint of freelance. Prior to joining Spotify, Phil was the UX Research Manager at UberEats, where he was responsible for the “eater” side of the marketplace.
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Check Phil out here:
LinkedIn: https://www.linkedin.com/in/cphilipgordon/
You might also want to check out SoundBetter, by Spotify for Artists:
https://soundbetter.com/
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Nov 27, 2020
Donna Spencer - Presenting Design Work Successfully
How can we present our work more effectively? Why is it important to think critically about categories? And how does a lack of diversity lead to poor design decisions? Donna Spencer sheds light on those questions (and many more) in this fun yet serious dive into UX, IA and design culture.
Donna is an author, mentor, international speaker and independent consultant, with over 20 years of experience in UX design, information architecture and user research. She founded UX Australia and ran the event (which continues today) for 9 years. Donna has been described as “the Joker - the card that can slot in for any other card in the deck, and is therefore incredibly valuable.” She’s in her element, solving complex problems.
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Check Donna out here:
Twitter: https://twitter.com/maadonna
LinkedIn: https://www.linkedin.com/in/donna-spencer/
Website: https://maadmob.com.au/
Articles: https://maadmob.com.au/speaking/articles
Books: https://maadmob.com.au/speaking/books
G…
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Nov 17, 2020
David Hamill - The Good, the Bad, and the Ugly of Remote Research
How can UX researchers best help product managers? Is UX research under threat by automation? And what on Earth is a ‘punty’ in a usability test? David Hamill sheds lots of light on those questions and many more, in this straight-talking interview.
David Hamill is a UX consultant, coach and strategist, with 17 years of experience in usability and user research. Joining Skyscanner, when it was an early-stage startup, David embedded UX research as a fundamental part of the company’s product practice. Now running his own UX consultancy, David is a sought-after advisor and coach for high-growth companies who want to run effective user research and up-skill their product teams on the latest techniques.
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Check David out here:
Website: https://www.upux.biz/
Twitter: https://twitter.com/dav_hamill
LinkedIn: https://www.linkedin.com/in/davidhamill/
Medium: https://bit.ly/2H4RZtl
YouTube: https://bit.ly/3kwQhyj
Schedule a FREE 30-minute Zoom call with David today:
h…
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Nov 4, 2020
David Travis, PhD - Where Does Great Design Live?
Where does good design live? What is the biggest mistake UX researchers make? Why isn’t it a UX researcher’s job to understand users? Dr. David Travis answers those questions and many more in this deep-dive into the past, present and future of UX research.
David Travis is a researcher, strategist, and educator with over 30 years of experience in the fields of human-factors, usability and user experience. He holds a PhD in Experimental Psychology for the University of Cambridge and is the Founder of Userfocus, a leading London-based UX research consultancy. David has provided his expert services to organisations such as American Express, Microsoft, The UK Government, Skype, eBay, Yahoo! and the World Health Organisation.
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Check David out here:
Website: https://www.userfocus.co.uk/
Twitter: https://twitter.com/userfocus
LinkedIn: https://www.linkedin.com/in/davidtravis/
YouTube: https://bit.ly/3evNu7h
Think Like a UX Researcher:
Learn more at: http://uxresea…
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Oct 28, 2020
Elizabeth Allen, PhD - Establishing Confidence in UX Research
What are some common misconceptions about UX research? How do you get stakeholders on the same page? And what to do about the tension between product management and research? Get answers to those questions and more, in a wide-ranging conversation with Dr. Elizabeth Allen.
Elizabeth Allen is the Founder & Principal of Brazen, a UX research and training consultancy based in Toronto, Canada. She holds a PhD in cognitive psychology from The University of Chicago and has over 13 years of experience running UX research at companies such as Prosper Marketplace and Shopify. Elizabeth is also an active contributor to the global UX community, speaking at conferences such as UXNZ, Web Directions and Interaction.
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Check Elizabeth out here:
Website: https://www.brazen.io/
Twitter: https://twitter.com/elizallen_
LinkedIn: https://www.linkedin.com/in/elizallenux/
Elizabeth’s talks:
* UXNZ - Red herrings: debunking the pop psychology of colour: https://bit.ly/2JcAqZ0…
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Oct 7, 2020
Steve Bromley - Building Effective User Research Teams
How do you build trust in user research? What are the challenges of running collaborative studies? And what do you tell a product team when a tester falls asleep? Hear how Steve Bromley went from studying history to becoming one of the UK’s leading user researchers.
Steve Bromley is a UX researcher, consultant, author and educator. He was a lead user researcher at Playstation, where he worked on numerous AAA titles (including Horizon: Zero Dawn, No Man's Sky, and LittleBigPlanet 3). Since leaving Playstation, Steve has established user research teams for the UK Parliament and Reach plc, the UK’s largest commercial publisher. Steve holds a Masters of Human Centred Computing from the University of Sussex.
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Check Steve out here:
Website: http://stevebromley.com/
Twitter: https://twitter.com/steve_bromley
LinkedIn: https://www.linkedin.com/in/stevebromley/
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