Behind The Product
Zac Darnell - SEP
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Behind The Product takes a behind-the-scenes look at how software products are made. From the people who innovate, to the makers who use their craft, each influencing products in different ways. We will put the spotlight on the practices that guide decision-makers to solve some of the toughest challenges and the people who make it happen. For more information visit www.sep.com/podcast.
Available episodes
Newest first
Oldest first
May 15, 2023
Luna Lu
Roads are a critical piece of modern infrastructure, but the technology we rely on to maintain and build them is nearly two centuries old.
Enter Luna Lu, Founder and CEO of Wavelogix and Acting Head of Civil Engineering at Purdue University. In this conversation, she shares how her team is using IoT and AI to disrupt and advance the concrete industry. She explains how her "smart concrete" solution enables more intelligent and efficient construction decisions, decreasing costs and environmental impact.
We'd love to hear from you! Reach out to podcast@sep.com to share your feedback on this show.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Apr 21, 2023
Brendan Wovchko
Digital transformations can be a distraction from serving your customers well.
Brendan Wovchko, CTO at Ramsey Solutions, joins us to share how he leads with simplicity while leveraging tools like Opportunity Solution Trees to optimize customer outcomes. He shares common problems he sees in product discovery, how his team has matured their product development practice, and how he empowers product teams.
We'd love to hear from you! Reach out to podcast@sep.com to share your feedback on this show.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Mar 15, 2023
Moving from Strategy To Delivery
Do you have a great idea but no clue how to turn it into a reality?
In this conversation, Andy Chen and Chris Shinkle share how to:
* Develop a product-centric approach
* Overcome organizational constraints
* Create alignment and facilitate better decision making
* Move from rigid plan to organizational agility
We share how to use the North Star framework to accomplish these goals and create alignment in your organization.
We'd love to hear from you! Reach out to podcast@sep.com to share your feedback on this show.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Feb 22, 2023
Panel: Recruiting Market
In today's volatile labor market, it feels like we're constantly flip-flopping from "everything's great," to "everybody panic." At least, that's how our guest Mike Seidle, Co-Founder at PivotCX, summarized the situation. Wes Winham, CEO and Founder at Woven, and Raman Ohri, CEO and President at SEP, also join us for this conversation about trends in recruiting.
We discuss the challenges recruiters, hiring managers, and candidates are all facing in the current market, specifically in the tech space, and share options for addressing these challenges effectively. Whether you're struggling to get candidates' attention, navigating compensation shifts, or wondering how to engage with recruiters as a candidate, you'll walk away from this conversation with an actionable piece of advice.
We'd love to hear from you! Reach out to podcast@sep.com to share your feedback on this show.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Jan 16, 2023
Christian Idiodi
Christian Idiodi, Partner at Silicon Valley Product Group, has worked on 205 products throughout his career and has learned a thing or two about modern product management. He joins us to share how he equips product leaders and gives them a framework for leading within their organizations.
Christian emphasizes the importance of understanding the why, not just the what, behind ideas and problems that need to be solved. He shares how product managers can build trust within their organizations and with customers, allowing them to drive change and build great products.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Dec 15, 2022
Inside SEP: Sales
We're doing something a little different for this episode - giving you a peek behind the scenes at SEP. We asked three of our peers at SEP (SEPeers, if you will) to share their perspectives on how we approach sales at SEP. Spoiler alert: we're a little non-traditional!
* Mike Mumau, VP of Customer Experience
* Raman Ohri, President & CEO
* Maddie Beadle, Business Operations Analyst
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Nov 15, 2022
Tracey Kantrud & Katelyn Renner
Transitioning from a decades-old manual processes to a modern, digital process is no small feat, but that's the job Tracey Kantrud and Katelyn Renner, Product Managers at FBS, are tackling.
In this conversation, Tracey and Katelyn explain the way they gradually introduce product changes to customers to minimize disruption to users while continuing to evolve the product. They share how they align on organizational priorities and simplify decision making with opportunity solution trees. They also address the challenges of customization, legacy features, and evaluating trade-offs.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Oct 17, 2022
Tony Poon
Ego is a product-killer. It's what keeps us from empathizing with users and building the right thing. It doesn't always start from a place of selfish intentions, but if we don't keep ourselves in check, we can quickly slip away from creating products that benefit users.
Tony Poon, Chief Product Officer at R-Zero, joins the show to share how he battles his own ego in product leadership. We discuss balancing intuition and data-driven decisions, the challenge of product management in a new market, and the importance of listening well.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Sep 15, 2022
Bob Moesta
Innovation is a skill you can learn, according to author, speaker, and thought leader Bob Moesta.
Bob joins the show to share some of the tools, philosophies, and practices he's developed by working on 3,500 products throughout his career. He emphasizes the impact of his many mentors, the multiple hats we need to wear as product developers, and the danger of relying on luck. Through it all, he explains that his ultimate goal is to help people make progress in their own lives.
Bob also shares about his new book, Learning to Build, which helps innovators and entrepreneurs round out their portfolio of product thinking skills.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Sep 12, 2022
Agile2022: Josh Kerievsky
We recently attended the Agile2022 conference put on by the Agile Alliance and wanted to share our conversations with a few of the speakers and attendees. This episode is a conversation with Josh Kerviesky, a long-time Agile practitioner and speaker, and Chris Shinkle, SEP’s Director of Innovation. We sat down with Josh prior to his keynote at the conference to talk about his journey in the Agile community and software product development world.
Note: The audio for this is not our normal in studio quality, so thanks for bearing with us.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Sep 12, 2022
Agile2022: Dan Vacanti
We recently attended the Agile2022 conference put on by the Agile Alliance and wanted to share our conversations with a few of the speakers and attendees. This episode is a conversation with Dan Vacanti, an author and speaker in the product development world, and Chris Shinkle, SEP’s Director of Innovation. We asked Dan some follow-up questions to expand on his talk from earlier in the conference.
To illustrate how we interpret data, Dan used a story about Wilt Chamberlin’s record breaking total points in a single basketball game. Dan emphasizes that all data have noise and it's easy to mistake noise for signal.
Note: The audio for this is not our normal in studio quality, so thanks for bearing with us.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Aug 15, 2022
Mike Seidle
It's no secret that recruiting, especially in today's market, is tough. But Mike Seidle, Co-Founder and CTO of Indianapolis-based company PivotCX, believes that only 10% of recruiting is about finding people, and the other 90% is about screening.
In this episode, Mike shares how his team combines tech and human touch to dramatically reduce time to hire and onboard new employees. He sheds light on the recruiting process and shares tips you can apply to your hiring strategy.
We also discuss how customer feedback in a challenging time led Mike to re-imagine his business and turn it into what it is today.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Jul 15, 2022
Lindsay Boccardo
The tension we feel between generations is much deeper than Millennials versus Gen Z or Gen X versus Boomers. The difference between us actually boils down to developmental psychology.
Speaker, trainer, and coach Lindsay Boccardo joins the show to shed light on the causes of generational divides and shares how we can navigate them well as individuals and organizations. She explains the influence of developmental stages on what matters most to people, the importance of investing in leaders' emotional intelligence, and how internal leadership programs can prepare companies for future success.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Jun 15, 2022
Abhishek Nayak: Chasing Simplicity
With multiple successful startups under his belt, Abhishek Nayak has learned a lot about finding product/market fit, defining a niche, and, most importantly, simplicity. He is the Co-Founder and CEO of Appsmith, an open source project that helps organizations build and maintain custom internal tools. The heartbeat of this product? Ease of use.
On this episode, Abhishek shares the challenges he's faced while pursuing simplicity in scaling products. We discuss the importance of understanding your customers, what B2B products can learn from B2C products, and the biggest reasons products fail.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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May 17, 2022
Dawn Lively: Boomerang Employees
We've got Dawn x2 on this episode!
Dawn Lively, CEO of FullStack PEO, joins the show as our guest and Dawn Bunting, Director of HR at SEP, joins us as a co-host.
Both Dawns share their perspectives on the challenges employees are facing today, how to best care for them, and how companies are responding to the current labor market. We also discuss the need to provide flexibility, the pros and cons of remote work, and how to support people in the transition back into the office.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Apr 18, 2022
Best of the Podcast Sampler
We're giving you a sampling of several of our favorite snippets from our last 20+ shows. Think of it like a flight of drinks, giving you a taste of several flavors, but in podcast form.
Host Zac Darnell and Guest Host David Mathew share four excerpts from the podcast so far. If any of the clips piqued your interest, you can find the full episodes here:
* Ryan Larcom - Avoiding Innovation Theatre
* Rik Sansone - Delta Faucet
* Duane Musser - Engineering More Than Just Products
* SEP: A Peek Behind Our Walls
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Mar 15, 2022
SEP Talks: Jeff Patton
We all know what a product is. We buy and use them all the time. But, what does it mean where you work? Why is there so much resistance to creating great products where you work?
Jeff's talk focuses on how to recognize the mindset that gets in the way of effective product design and development. He shares how to know when you, your leadership and the processes you use have slipped into anti-product mode, and gives you tips to fight it.
This episode is a re-broadcast of a talk from Jeff Patton, author of the bestselling book User Story Mapping. Jeff uses drawings throughout the talk, so if you'd like to see the sketches he mentions, you can find the video replay of the event here.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Feb 15, 2022
Marty Draper: Being Human
Marty Draper, COO of Vibenomics, joins us to dive into the concept of being human first at work.
Marty has been a leader in technology at different companies and has great insights on how things have changed over time, hopefully for the better. No one is perfect, but Marty has found that if you have good intentions, you can build a thriving organization that cares deeply.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Jan 19, 2022
SEP: A Peek Behind Our Walls
We're doing something a little different for this episode - giving you a peek behind the scenes at SEP. We asked three of our peers at SEP (SEPeers, if you will) to share their perspectives on how we work:
* Jon Fuller, Director of Software Engineering
* Giuliana Taylor, Senior Software Engineer
* Chris Atkinson, Vice President of Engineering
We aren't perfect by any stretch, but we want to share what works well for us in hopes that it helps you.
If you have any questions or thoughts about what we share in this episode, reach out to us at podcast@sep.com or find host Zac Darnell on social media at @zacdarnell.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Dec 15, 2021
Partnering For Good
Tim Lancaster of Indigo BioAutomation and Mark Perkins of The Binding Site join us to share how they're bringing artificial intelligence and mass spectrometry together to make significant improvements in the world of multiple myeloma.
Mark's team saw a massive opportunity to improve multiple myeloma diagnostics, but they knew they needed a software partner. Tim's team at Indigo Bioautomation proved to be the perfect fit. Mark and Tim share about their powerful partnership and their journey from turning an idea to a tool that will change patients' lives.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Nov 15, 2021
Rik Sansone: Delta Faucet
UX is critical to creating usable, enjoyable products, but not everyone is aware of it or convinced of UX's value. Rik Sansone, User Experience & Designer - CW at Delta Faucet, joins us to share how he's been a UX evangelist throughout his career.
We discuss how to handle conflicts of interest between the business and UX by sharing information to align user and business goals. Rik compares UX to the planning and setup of a Broadway show or an amusement park. The whole experience is intricately designed to meet user (or visitor) goals as well as business stakeholder goals.
We also dig into learning from failure, staying objective, and uncovering root problems.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Oct 15, 2021
Adam Patarino: Casted
Whether you're a crime show binger or more of an inspirational pep talk listener, you've probably listened to your fair share of podcasts. While the medium started primarily in the entertainment and education space, it's made its way into the B2B world - and it's thriving. Adam Patarino, Co-Founder and CPO at Casted, joins us to discuss how his team is developing podcasting to help companies reach their audiences in a meaningful way.
Adam discusses how the human element of podcasting makes it such an effective medium for B2B marketing. He introduces the concept of amplified marketing and explains the ways Casted helps their customers implement it in their businesses.
We take a look at where podcasting has come from, where it is now, and where we think it's headed.
Adam also shares a few of Casted's unique approaches to product management that keep the whole team aligned and allow them to quickly solve customer problems.
You can find more information about this podcast at sep.com/p…
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Sep 15, 2021
Chris Keaney: Vibenomics
Anyone who's built a product or company knows that growth requires making hard decisions. Chris Keaney of Vibenomics joins us to share how his team has navigated tough choices as they evolve. While the specifics are context-dependent, Chris is sure about his overarching strategy: you have to stay laser-focused on your mission and make decisions that will clearly move it forward.
Not only is Vibenomics scaling their business, they're also blazing the trail for a new industry category. Chris and his team saw the value in the brick and mortar experience and saw a way to create more value in it: digital audio out-of-home advertising. Chris explains this new category and shares how Vibenomics transformed a legacy experience into a dynamic opportunity.
We also explore Vibenomics' evolution from SaaS to advertising and from self-service to managed services. Chris shares how Vibenomics is adapting to changes in their primary use cases and simplifying a complex process to minimize cognitive…
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Aug 16, 2021
Diana Nolting
Some people fall into product management, but other people have to work their way into it. Diana Nolting, VP of Product at SkuVault, joins us for this episode to share what she's learned from fighting her way into product management.
Diana began her career in journalism, giving her a unique perspective on the world of product. Throughout our conversation, she emphasizes the importance of asking good questions, getting to the "story behind the story," and building relationships with the people you're serving. She shares her tips for successful user interviews, her go-to tool in product management.
We also talk about the importance of bringing everyone together to solve problems cross-functionally. Diana shares an analogy that she uses with her team: we're all rowing together. Continuous conversations and remembering that your team is working toward a unified goal are critical for success in product.
We wrap up with advice from Diana and our co-host, Dave Mathew, for people interested…
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Jul 15, 2021
Zotec
Unexpected changes and multiple stakeholders make building user-friendly software a challenge, to say the least. Zotec's Joan Santiago and Don Kane know this first-hand after developing the ISDH's COVID-19 testing and vaccination scheduling application. In the midst of the chaos, they were grateful for their team's Agile approach, which has allowed them the flexibility they need to make important updates to the product.
Of course, the Zotec team weren't expecting the pandemic to hit and didn't have this product planned ahead of time. Thanks to their solid foundation as a team, they were able to reimagine an existing product to work for COVID-19 test scheduling in a matter of 10 days. Later, they pivoted the product to accommodate vaccination scheduling.
Zotec's goal was to create a seamless solution, not only for patients and healthcare providers, but also for the regulatory and reporting needs the State of Indiana would have. Don and Joan share the unique challenges they faced durin…
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Jun 15, 2021
Selflessly: Removing Barriers To Give Back
In recent years and especially throughout the events of 2020, employees want to see authentic philanthropy from their employers. Josh Driver, Co-Founder and CEO of Selflessly, joins us to share how Selflessly empowers employees of small- to medium-sized companies to give back.
After founding Selflessly in January 2020, Josh and his team had to quickly pivot in response to the pandemic. He shares the creative ways that the Selflessly team served the Indianapolis community with their new product. He emphasizes the importance of including thoughtful features even if they aren't revenue generators. Josh also explains how Selflessly's acquisition of Employee Vitals allows them to provide personalized philanthropic opportunities.
Finally, co-host Traci Dossett gets cheesy and shares how she sees Selflessly as a lifeline to the nonprofits they serve and the employees they connect to meaningful opportunities.
You can find more information about this podcast at sep.com/podcast and subscrib…
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May 17, 2021
The Last Mile
Join us to learn about The Last Mile, a program that prepares incarcerated individuals for successful reentry through business and technology training, from Jen Browning, Technical Program Manager at Indiana Department of Correction and Jacob Briggs, The Last Mile Graduate & Apprentice Software Engineer at SEP.
Jen shares the origin story of the Last Mile, how they've grown from California across the US, and how they created web development curriculum that doesn't use the internet.
Jacob walks us through a day in the life of a Last Mile student. He shares the unique challenges The Last Mile students face both in the program and after being released and explains that those challenges have made him a better software engineer.
We wrap up the conversation by discussing the ways The Last Mile is healing returned citizens and their communities, the perseverance of the students, and the robustness of the program's curriculum.
You can find more information about this podcast at sep.com/po…
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May 3, 2021
A Fresh Perspective
Tim Lancaster, Indigo BioAutomation's EVP of Strategy and Technology, joins us to share his thoughts on integrating deep domains, the importance of organizational development, and the ways he's driven innovation in regulated environments. Tim's background in life science automation gives him a fresh perspective on problem solving, strategy, and continuous improvement.
Tim emphasizes the importance of humility and structure when integrating deep domains. He shares that he's found over-communication, setting expectations up front, and iterating has led to successful collaboration across domains and disciplines.
Finally, Tim explains his problem solving framework, including diagnosing the problem, digging deeper, and deciding what needs to happen next.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Apr 15, 2021
Experience as a Service
Learn about the evolution of Experience as a Service from Genesys' VP of Product Management, Jack Nichols. Jack discusses prototyping with regulatory constraints, ways Genesys hopes to apply AI to their product, and innovation within a large enterprise.
Throughout our conversation, Jack explains the growth of experience as a service. Many companies have customer touchpoints fragmented across multiple systems, leading to poor experiences for customers and employees alike. Jack believes that a single customer engagement system is the way to go, ensuring that all touchpoints with the customer are connected to provide a great experience. For example, as a leader in the customer engagement space, Genesys uses AI to route calls, creating customer and representative match-ups that are most likely to achieve positive results based on the attributes of each customer.
Jack shares about their growth from product discovery to finding product-market fit to scaling the product, to now - enterprise…
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Mar 15, 2021
Avoiding Innovation Theater
On this episode of Behind the Product, Ryan Larcom of High Alpha Innovation joins us to discuss innovation through startup creation. After beginning his career in industrial and automotive product development, Ryan became frustrated with the lack of customer voice in the design process. So, he moved into the tech world with a focus on building products people love.
Ryan believes that one of the best ways for large corporations to innovate is through partnering with, or, better yet, building startups because of the learning opportunities they afford. Ryan shares how High Alpha Innovation helps established organizations do just that - create startups. They don't have a secret formula for this complex process. Instead, they have a high-level roadmap they adapt to the contexts of their customers, a toolbox to pull from, and an always-learning mindset.
We dive into the lessons Ryan has learned from years of building startups. Ryan explains how to avoid "innovation theater," and instead cr…
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Jan 15, 2021
Many Paths To Success
Wes Winham joins us to share his journey to building Woven, a powerful hiring assessment product. He explains how his own painful hiring experience led to the creation of Woven and describes his team's experience as they grew the product and company.
Wes reflects on lessons learned and the discipline it took to stick to a no-code approach to building the product. His non-traditional approach to growing a startup, hiring, and working with investors give Wes a unique perspective to share.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Jan 6, 2021
Integrating a Design Practice
Jaki Clark and Casey Cumbow of Lessonly joined us to share their journey of adding a Design Practice into Lessonly's well-established engineering and product development groups.
While Lessonly had design capability prior to Jaki coming onboard, she brought a more strategic and integrated approach to their teams. As engineering and design leaders, Jaki and Casey talked through techniques, practices, and systems that have helped the organization level up over the past 18 months.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Dec 15, 2020
AI: Chicken Or The Egg
Jeff Cunning and Charlene Tay from Pattern89 join us to talk about how they use AI to help marketers build creative content that resonates with their audiences.
They discuss the challenges of explaining the outputs of AI models in a way that provides customers with actionable data, and how they've had to quickly develop product offerings from initial proof of concepts. Charlene shares her technical perspective as a data scientist, and Jeff speaks through his lens as Pattern89's Chief Product Officer.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Oct 15, 2020
Engineering More Than Just Products
Duane Musser, Engineering Leader at DoubleMap, joined us to share about his experiences in just about every stage of the product company life cycle, from startup to enterprise.
Duane's journey has given him a unique perspective on how to build and lead an engineering group focused on delivering products to their customers. From the importance of culture and mentorship to his transition from engineer to leader, Duane shares the things he has found to work as well as things that haven’t.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thanks for listening!
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Sep 15, 2020
A Softer Pivot
Stephanie Ragozzino, Chief Product Officer at OneCause, joins us to share her journey into product management. She walks us through her time at Aprimo and PERQ, where she transitioned into B2C. We also talk through her most recent role at OneCause during the pandemic this year.
Stephanie has a lot of experience with products that are tackling new markets. She addresses small bets, big bets, bundles of value, and the power of simply talking to your customers, leaving us with some great insights into how she’s created successful opportunities.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thank you!
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Aug 15, 2020
Product Management: A How-To
Eric Prugh, Co-Founder & Chief Product Officer at PactSafe, joined us to walk through his philosophy and practices in product management.
Eric believes Product Managers need to have the ability to lead with vision for the long-view while understanding what their teams need for the day-to-day. He also knows how critical it is for Product Managers to be able to bring people together to solve problems.
We discuss how Eric's team has recently adopted the Shape Up framework and what their early experience has been like. Eric also shares some advice for aspiring Product Managers and how his career has shown him that there isn’t a set path to get there.
You can find more information about this podcast at sep.com/podcast and subscribe wherever you get your podcasts. Thank you!
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Jul 15, 2020
Thrust Into Product Management
Michael Thom never expected to be in product management, but that’s where he ended up. He’s spent the last seven years at DK Pierce, a healthcare reimbursement firm in Zionsville. Michael used to work primarily in IT, but he now oversees other operational and facilities projects, as well as all the firm’s client project management efforts, processes, and tools.
Michael joined us to share his journey into product management. While his role is not explicitly in product management, many of his responsibilities are directly related to serving users of a custom software platform. He has had to learn how to work with the business, serve his users, and collaborate with a product development team to build something that uniquely allows DKP to provide their clients with the best solution in the market; all while not having been ‘classically’ trained as a product manager.
Our talk with Michael reminded us that whether you’re building for a customer or your internal team, trust in t…
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Jul 10, 2020
What is Behind The Product?
Behind the Product takes a behind-the-scenes look at how software products are made. From the people who innovate, to the makers who use their craft, each influencing products in different ways. We will put the spotlight on the practices that guide decision-makers to solve some of the toughest challenges and the people who make it happen. For more information, visit sep.com/podcast.
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